Steer Automotive Group Reviews 1,436

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 546 reviews, reviewers had a great experience with this company. Customers are really happy with the service and consistently praise the staff for their helpfulness and professional approach. Many people highlight the excellent customer service, appreciating the clear communication and regular updates throughout the process. The efficiency of the service, including prompt collection and delivery of vehicles, is frequently mentioned, contributing to a smooth and positive experience for most users. However, some customers also noted issues with the quality of repairs and products, with a few reporting poor workmanship, incorrect parts, or additional damage after the service. There were also occasional concerns about communication, with some individuals experiencing delays or a lack of updates regarding their vehicle's status.

What people talk about most

Service

Consumers find service to be positive, with many praising the helpful and professional staff, quick repairs,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Quality

People report ambiguous experiences with quality. Many customers praise the excellent repair work, noting... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the excellent and... See more

Product

Users describe ambiguous interactions with the product. While many customers were pleased, noting their cars... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great repairs done, paint work and body look as good as new. Repairs took awhile but were worth it, not too much communication which was a little frustrating and would of liked to have known what work... See more

Company replied

Rated 4 out of 5 stars

Excellent service and work done on car, including metallic paint which is difficult to match. The only gripe I would have is that it took a very long time. Waitrose were paying as a result of a bump w... See more

Company replied

Rated 4 out of 5 stars

Picked up my car yesterday and it looks great. Unfortunately, communication was an issue. I had been given an expected date for completion, but received no phone call, message nor email to confirm, so... See more

Company replied

Rated 5 out of 5 stars

Had some damage repairs done, STEER were really prompt and made the repair booking and process seamless. They explained the time scales and clarified any queries I had. Post pickup of my car, I had a... See more

Company replied


Company details

  1. Car Body Shop

Written by the company

We are the UK’s leading accident repair group, partnering with globally recognised insurers and representing manufacturer approval for the most prestigious vehicle brands. Our highly qualified technicians are equipped with latest innovative repair technology and utilise the most sustainable repair solutions to deliver an experience that is measurably different


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am extremely pleased with the repair…

I am extremely pleased with the repair work completed by Steer in Chester. Although I previously had body repair done elsewhere, my experience with Steer has been much more satisfying.

20 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

My Toyota Alphard has just had the roof resprayed.

My Toyota Alphard has just had the roof sprayed by Steer of southampton, They removed the windscreen and had to get a platform so as to get to the roof, they kept me updated every step of the way, They done a quality, beautiful repair, Thankyou to Jo, Michael, Sarah and all of the team, Kind Regards, Nigel Pain.

25 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Took my car in just to get a price

Took my car in just to get a price, and they repaired it there and then. Also everyone was very friendly. The lady with the white corsa, thanks.

26 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent

I was kept informed of what was being done to my car via text messages throughout. My car was off road and they collected it with no hassle. As soon as it was ready for collection they rang me and even offered to deliver it. Excellent service from friendly and knowledgeable staff.

23 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Very friendly and efficient staff

Very friendly and efficient staff. Very happy with the end result.

19 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 4 out of 5 stars

Customer service 1st Class

Customer service 1st Class. John who delivered my courtesy car was in himself courteous, he was my only contact with Steer and I must say he was a great ambassador for the company. Communication via the web / NFU was excellent, keeping updated all through the process. My car was returned to me on the 17th March, taking a little under a week to complete repairs,
Finished repair was excellent. Well done steer, great team work.

Only one small criticism , the courtesy car when delivered was overdue its service . (LP23 RVY) by 2000 miles. I was expecting my repaired car to have been valeted, inside was ok but would have benefited from a wash on the outside.

Overall though excellent service/repair, no hesitation in recommending them to others

17 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Great communication

Great communication. Regular updates on status and kept within quoted time frame. Repair area as new!

23 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

All persons that I have had dealings…

All persons that I have had dealings with have been exceptional in their kindness to help me with everything, your reception man I would give him 100% gratitude, thank you the repairs to my car,are brilliant so a big thank you to all concerned

16 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Great communication

Great communication, lovely staff and an extremely high level of workmanship. Thank you steer Tamworth.

23 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Very impressed with Steer Northampton…

Very impressed with Steer Northampton after I was referred there through my AA policy. They immediately took my vehicle into the workshop to make adjustments so my car was good to drive until the full repair was done. Thanks to Steve, Hannah and Amy for what felt like personal service and efficiency. Great repair. A very happy customer!

13 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Steer did a fabulous job of repairing…

Steer did a fabulous job of repairing my new car which was involved in an accident. My car was restored to showroom condition. Very polite and helpful staff throughout the process. Well pleased with the company and would highly recommend them to others

18 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 4 out of 5 stars

Accident repair

. Like that they keep you up to date of the repairs. Excellent that they delivered the courtesy car to my work so that I didn't have to take time off. Very courteous,polite and friendly staff.

19 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

I would highly recommend Steers

I would highly recommend Steers, Worthing. From my first call with Josh everything was smooth and efficient. I had thought I might get an old loan car. No, the car was a less than a year old. It was certainly a learning experience with all the new features!! I was told the repair might take 10 working days. I was surprised to get a phone call a week after I delivered my car to say it was ready. I had had a text a couple of days before saying it was being painted. Even better, they delivered it back to our house, took the loan car off the drive, and reversed mine onto the drive- great unexpected service. The repair is great and I don’t know when the car has been so clean inside and out. Even the wheel hubs shine! It has certainly had a valet as part of the service. I am not intending to have another repair needed but if I did I would not hesitate to use Steers. Thank you to all involved.

18 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 1 out of 5 stars
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Reply from Steer Automotive Group

We are sorry to read of your experience and take your comments very seriously please contact experiencecentral@steer.co.uk so we can contact you directly and resolve.

Rated 5 out of 5 stars

Excellent service x went very smoothly…

Excellent service x went very smoothly x which is what you need when your car is injured! X thanks team x

19 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Professional and friendly

I could not fault the staff at Steer; the were so friendly and helpful. The repairs carried out to our vehicle was excellent. We will definitely keep them in mind for the future and will highly recommend to friends and family.

19 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Highly recommend they was great with…

Highly recommend they was great with fixing my car and kept me updated every time they did. Staff was great and great communication along the way thanks again

13 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

Communication was great throughout the…

Communication was great throughout the process. Staff were all friendly and approachable and made the whole experience a positive one. Workmanship was excellent and even though this was a job through my insurance, I would use them privately if the need arose

19 March 2026
Unprompted review
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Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

Rated 5 out of 5 stars

First class repair.

Polite professional from start to finish, excellent customer service collected and returned my car.
First class repair.

19 March 2026
Unprompted review
Steer Automotive Group logo

Reply from Steer Automotive Group

Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.

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