Steinhartwatches Reviews 

After 3 years of everyday use, I live on Aruba and I am a parttime scuba instructor, my Ocean one vintage red had some water in the case. E-mail to Steinhart was answered the next day. I could send the watch the next day back to Germany for repair. Free of charge. After 5 weeks I received a brand new one. After three years of use!!

Super happy and recommend this super watch and compagnie to every one.

Fred Van Steenoven.

Rude customer service staff, emails ignored and Facebook page operators don't know their products are unhelpful and rude.

Ordered a 39 dive watch from this company. On delivery there was an obvious misprint/mark on one of the date windows. I immediately sent the watch back to Germany asking for a replacement which was an option inline with the company's policy. Steinhart emailed me saying that to get a replacement I would have to get a refund from them before starting the ordering progress again. There was no apology about the poor quality of their product. I had paid £416 for the watch and delivery, I received £391 refund from PayPal after PayPal had applied their sharp foreign exchange conversion. After this experience decided to cut my losses and order a watch from a UK supplier.

Hi guys! Bought an Ocean 1 42mm ceramic (submariner) in June & wear it daily, love it!. Just received today an Ocean 1 vintage GMT, (Steve McQueen).. Thought it looked great in photos, Awesome in real life, absolutely stunning. Used 60x mag lupe & not a blemish. Will sit nicely next to my Omega Seamaster coaxial. Paid by PayPal for quick delivery, 3 days

AVOID AVOID AVOID!!!!

The most terrible customer service ever!!!. Had an email on Thursday the 18th of july saying that your parcel has recently been shipped and the parcel was supposed to be delivered on the 22nd of july by 6PM and it never turned up. Spoke to FedEx, they said it's not been even shipped yet. Got back to Steinhart, lady didn't even bother to say sorry for what happened and started covering the situation by saying that the person who was taking care of your watch isn't in today. He/ she will come tomorrow and then we will see what to do next...
Guys trust me don't waste your money and time with this bogus company. Go for some other brand which has a bit better customer care.
And it's not first time, last time I ordered a watch 2yrs ago, they took the money and then there was nothing in return for good three days. I had ring to chase my order. Thank God I paid via PayPal they started proceeding with my order when I asked for my refund.
IF YOU BUY FROM THEM YOU WHAVE TO YELL TO BE SERVED WHICH YOU DON'T DESERVE AS A CUSTOMER. SO STAY WELL AWAY...

For the watches I would have given 5 stars but they lose one because FedEx were a shower delivering, lieing about me not being in twice!
Watch is amazing though. Excellent quality - very well pleased.
I would purchase again but am out off with the stressful delivery.
Kev

Fast shipping, great customer service and great watches. I can only recommend Steinhart.

Bought an Ocean One 39 GMT from Steinhart, incredible quality and good value for money. Also its made from really good materials, I would HIGHLY recommend.

I have two steinhart watches, the first was great, the second was shipped with a faulty crown, and now needs to be sent to Germany for repair! A brand new watch that needs to be repaired and not replaced!?

I purchased 3 watches from them in 2016 and later one of the watch bracelet became faulty, clasp not closing and loosened up rapidly, after only 5 months use. I contacted them to claim from warranty. They responded after 2 days with the reply. 'You can purchase aditional watch straps on our site' Now how pathetic of a response was that? I contacted them again but this time they would not reply

I will urge others not to buy, as all they do is copy other great watch company models and copy their design. Its a big problem as they are based in Germany too. PLEASE AVOID