Stellantis &You UK - Vauxhall Croydon Reviews 

Absolutely terrible service - went to buy a new car, all they cared about was selling finance. Everytime I thought that they were finished another form appeared regarding finance more accurately to say that I that I didn't want it. Had to wait twice as long to pick up the car as agreed, they just didn't care. After waiting weeks for it I still had to wait 2 hours on the day because they hadn't prepared it.

Henry was very engaging and helpful throughout the whole process.
All my questions were answered and I was i left with the assurance that if I needed any further assistance once leaving the show room I shouldn't hesitate to get intouch.

We had a really good experience with Viktor, very knowledgeable and welcoming and answered all questions we had.

Great buying experience.
Fast and easy process.
Thank you Viktor!

Given a warm welcome from Viktor Reznyikov who had sold us our previous car too. Very knowledgeable about the new Grandland Hybrid model which we have purchased. The handover day ran smoothly, all documentation ready and completed quickly and efficiently.

My experience with Stellantis Croydon has been very poor. Over the past 4 months I have encountered incompetence, unresponsiveness and polite indifference. Below are the details of my extraordinary saga.

4 months ago, on 26 February 2025, I brought my 5008 to Stellantis for an MOT test. It failed, due to a faulty seatbelt buckle. Surprisingly, they couldn't replace the buckle, because the part wasn't available. Although disappointed, and very inconvenienced by the fact that I couldn't drive the car for the next few days (due to the live MOT failure), I was not prepared for what followed.

Having heard no news for a few days, I called Stellantis to get an update. I was told that the part had to be imported from France, and that they had no idea how long that would take. I expressed my disbelief at the fact that I would be left unable to drive for the foreseeable future. Their response was as courteous as it was dismissive: if the part wasn’t available, there was nothing they could do.

6 weeks later, the part had finally arrived, and I was offered an appointment for April 17th. When I dropped the car at Stellantis, I expected that this would finally be the end of a long nightmare. How wrong I was.

They had ordered the wrong part. I was given a courtesy vehicle.

A few weeks later, having heard no more from Stellantis, I called for an update and was told that the part had been ordered 4 more times (!), but each time it had turned out to be the wrong one.

I started to panic, because on July 1st, I was due to drive to Europe with my family. Could they guarantee that my car would be ready by then? Once again, their indifference was couched in cold politeness: the next delivery was expected on June 26th. But I was to leave only a few days thereafter! What if the part didn’t arrive in time? “All we can do is to wait for the part, at which point we will proceed with the job”. Could I speak to the manager, I asked? No. The manager was busy.

It was at this point that I remembered that 3 years ago, Wembley Motors had been the only Peugeot dealer in London who had been able to sort me out of another critical situation: my engine had failed, and I needed the car urgently. Stellantis was unable to give me an appointment for 8 weeks. My pleas were dismissed, with the usual polite indifference. Wembley Motors stepped in. They figured out what the problem was, acknowledged the urgent nature of the situation, took the matter into their hands, gave me precise instructions on what to do, kept me informed at every step – and within a week I was driving away, in my spotlessly clean car, with a new engine.

Remembering all this, I sent an email to Mr Lakhtaria, the outstanding manager of Wembley Motors, explaining my desperate situation. Within minutes, I received a short reply: “Can I call you in half an hour?”. Mr Lakhtaria punctually called and asked for the MOT failure certificate. Shortly afterwards, having contacted the hub, Mr Lakhtaria had found the part: in fact, about 150 of those parts had been available for the past two months. The job could be done the next day.

I immediately went to Stellantis to collect my car. When I arrived, I asked to speak to the manager, who I could see was not busy - this time. I described the situation, expressed my frustration and said that I would complain. It was only at this point that the manager, after some checking, told me that the part had just arrived, and that he could have it replaced there and then, while I was waiting!

I refused. I was given my car back (dirty, very dirty) and drove it across London to Wembley Motors.

The following day, I received a call from Mr Lakhtaria. The car was ready, the MOT done. The saga was over – but with a twist... There had been no need to replace the seatbelt buckle: all they had done was to remove a small piece of plastic that had fallen into the buckle housing.

It could had been done four months ago.

Do I get compensation?

Viktor has helped me buy my first new car, i was very stressed before as i didn’t know what i wanted but have found a dream car of mine with no stress. I would recommend Viktor if your looking for a stress free car change!

Viktor was very helpful and knowledgeable which made the whole buying experience amazingly seamless 🌟

Chris is very informative and friendly. He is patient and approachable, able to fill any gaps of concerns.

One man, chris

First class as always

Chris made me feel so comfortable and confident in getting behind the wheel of my new car. Personable, genuine, kind, friendly and explained everything to me. I was so happy and positive going forward. I felt at ease and was treated as a 5 star customer as well as a person. Thank you so much Chris! I’d come back again and recommend always!

Ahmed was dealing with my order , he kept me updated all throughout the process , chased up my order for me and had the car ready for me on collection instead of waiting around . Brilliant man !!!

Chelsey was amazing from the service and mot work.
She went through everything with my Husband. Then on our second visit she made us fill that we was in good hands and kept us update. When collecting our car Chelsey walked us to the car and checked we was happy. A wonderful young lady I will for her in the future.

I had a service and MOT at Stellantis Croydon on the 9th of December 2024.

I noticed now upon a car valuation that the mileage that was recorded in the MOT test was wrong, 11321 instead of 7034, which puts me in suspicion of having tampered with the odometer to cause a mileage
discrepancy - my car is 7700 miles today, April 2025.

I believe whoever recorded the mileage did it in Kilometers instead of Miles. Called Stellantis Croydon to fix the issue. In order to ask DVSA to fix the issue, I need to provide a service invoice with the correct mileage value. I was told that was not possible, that they don't have evidence as they should with the dashboard picture that would prove it, and that they don't have any other advice for me.

I'm open to bring the car into the dealership to fix the situation by technically read the mileage at the last service date. The mistake was done by MOT/Service team and it's an administrative mistake with dare consequences for my ability to sell the car.

I asked the team to suggest options to fix it, but they couldn't find the evidence of the picture they mention to always have taken from the car dashboard, and refused to just convert the wrongly value in Kilometers into miles.

Whoever took the value ignored that it was in kilometers, not in miles, and this needs to be addressed. I'm a customer of Stellantis for 3 years, bought the car with Stellantis and have done all servicing with Stellantis. The fact that we can't fix this clear reading mistake is unacceptable and I have been provided no options besides starting legal matters to fix the issue. I'm sure there's technical ways to collect the accurate and proper data to have evidence to produce the document that I can use to make the record right, which I'm sure is recorded somewhere.

This is unprofessional, unacceptable and will lead to me losing thousands on my car valuation if I can even make any money back from it. All due to a mistake that is easy and verifiable but I've been refused all options to do so. Legal action is my only hope, which will be pursued. Stellantis Croydon is a disgrace of a service and the last time I'll buy anything or do anything of service with them. One trusts the brand as being more diligent than the corner garage for these matters, only to be crushed into losing thousands because of a simple mistake they don't even try to fix.

Update: Had another call with the manager, who proposed 2 unacceptable solutions:

1 - come back to do another MOT - which would not correct the previous test value and would make me immediately shown as odometer discrepancy. Refused

2 - send to DVSA the current service invoice with the value they wrongly recorded in December and "ask them to change it to kilometres" - sending a document that says "mileage" and asking an governmental agency to change it supported by no evidence? Absolutely refused

3 - finally I was told they'd be changing the service invoice value the converted one. It's been a week, nothing happened. I now called them again on the customer service number and they know nothing of the case.

This has now been reported to the ombudsman and is an admin is look into the case already as they deem it requiring investigation. The disappointment with Stellantis has no limits.

Had my eye on a used car for a few days, Went into the Dealership and was greeted by Viktor,
Excellent service talked me through everything and finance options available. Went had a look around the shops while things were getting sorted,Managed to get all the paperwork signed and had the car the same day! Thank you so much really helpful.

I bought a car from the Croydon dealership, Victor was very helpful and made sure that the purchase was a smooth process

Habib was great, great sense of humour relaxed and on the ball. Just bought my new Mokka very happy