Was happy with the various parts received. Replaced some very old/broken parts. Efficient delivery. Only negative is the one photo on the website. Would have been useful to have seen the reverse too a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Experience with Stelrad was very good, good quality radiators, managed to get a bit of a sale. TRV's are maybe a little expensive but tbh, the quality is far superior to average on market. Easy enough... See more
Company replied
My review may be a little premature. The radiator is still in the original packing in my garage. Will be fitting it when the weather is a little warmer. Most of the radiators in my house are Stelra... See more
Company replied
Absolute brilliant product knowledge from the lady that answered the phone Sorted out the correct radiator for my requirements Ordered and paid for, delivered when they said by very courteous d... See more
Company replied
Company details
- #44 of 70 best companies in Heating equipment supplier
- #54 of 115 best companies in Bathroom Supply Shop
- #75 of 112 best companies in Building Materials Supplier
- #93 of 122 best companies in Heating service
- #148 of 245 best companies in Home improvement shop
- #19 of 36 best companies in Radiator shop
About Stelrad Ltd
Written by the company
Thank you for leaving a review
With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.
contact us SHOP NOW
Bringing radiator style into UK homes
Written by the company
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contact info
Marriott Road, S64 8BN, Mexborough, United Kingdom
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4.6
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and prompt delivery.
20 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Great informative service Great serv
Great informative service from phone call enquiry , only a small order but arrived packed lovely , no damage , !
Prompt delivery , many tks .
12 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Excellent service
Excellent service, love the look of the radiators, only fitted today, so far so great
10 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
very professional delivered on time
12 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Delivery delayed with damage during transit
Delivery delayed with TRV valve arrived on time, but radiator a day later with very tatty and re-taped packaging by the shipping company. Opening this I found the radiator to be slightly damaged. Stelrad handled the supply of a replacement efficiently and were helpful and apologetic. I have previously had excellent service but think they may need to review the shipping companies they use.
18 February 2026
Reply from Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com. Thank you for the feedback with regards to the shipping. We will pass this onto your transport team.
Thanks Stacey
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
I ordered two batches of radiators
I ordered two batches of radiators. The second on next day delivery. Neither turned up on time. For the second I even rang up after placing the order to make sure it had come through from the website and that it was definitely coming the next day. I was told it would arrive. It didn't.
10 March 2026
Reply from Stelrad Ltd
Good afternoon, thank you for your review. I am incredibly sorry for the frustration these delays have caused, especially after you took the time to call and confirm the second delivery.
It appears a system sync error delayed your first order, and a manual administrative oversight meant your second order wasn't correctly booked with our courier. I completely understand how disappointing this is, particularly when you were given a verbal assurance over the phone that wasn't kept.
I have shared your experience with our team to ensure this doesn't happen again. I'm sorry for the inconvenience this has caused you.
Kind regards
Stacey
Excellent item
Excellent item. Always use Stelrad for my radiators.Speedy delivery service and a very competitive price.
17 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Excellent product delivered on time…
Excellent product delivered on time when you said so
17 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Good overall experience!
Good comms, radiator well-packaged for transit, great VFM & delivered within ETA by solid courier service. Happily use again & to recommend.
9 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Good price and spot on Delivery.
8 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Efficient delivery service
Efficient delivery service. Easy to communicate with.
Easy ordering.
Great customer service.
7 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
My review may be a little premature
My review may be a little premature. The radiator is still in the original packing in my garage. Will be fitting it when the weather is a little warmer. Most of the radiators in my house are Stelrad and I fitted some over 30 years ago. The original ones could be over 40 years old and still going strong.
Best regards,
Andrew
13 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Excellent service
Excellent service, delivered within the time frame, price was reasonable and quality is excellent
11 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Very good quality product
Very good quality product although a two week delay in production and delivery. Original post-manufacturing delivery date wasn’t updated until the day before. Radiators were easy enough to fit
12 February 2026
Reply from Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Great Service
From ordering to delivery the process was easy, we had to change the order after we ordered incorrectly, phoned customer services and issue was sorted.
Well done would highly recommend
2 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.