Was happy with the various parts received. Replaced some very old/broken parts. Efficient delivery. Only negative is the one photo on the website. Would have been useful to have seen the reverse too a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Experience with Stelrad was very good, good quality radiators, managed to get a bit of a sale. TRV's are maybe a little expensive but tbh, the quality is far superior to average on market. Easy enough... See more
Company replied
My review may be a little premature. The radiator is still in the original packing in my garage. Will be fitting it when the weather is a little warmer. Most of the radiators in my house are Stelra... See more
Company replied
Absolute brilliant product knowledge from the lady that answered the phone Sorted out the correct radiator for my requirements Ordered and paid for, delivered when they said by very courteous d... See more
Company replied
Company details
- #44 of 70 best companies in Heating equipment supplier
- #54 of 115 best companies in Bathroom Supply Shop
- #75 of 112 best companies in Building Materials Supplier
- #93 of 122 best companies in Heating service
- #148 of 245 best companies in Home improvement shop
- #19 of 36 best companies in Radiator shop
About Stelrad Ltd
Written by the company
Thank you for leaving a review
With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.
contact us SHOP NOW
Bringing radiator style into UK homes
Written by the company
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contact info
Marriott Road, S64 8BN, Mexborough, United Kingdom
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4.6
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Hayley
Damaged radiator
I ordered a new radiator, this had damaged brackets, returned and another was delivered Good Friday and this was also damaged, soon to be returned.
A good quality control check is required.
23 March 2026
Reply from Stelrad Ltd
Hello Peter, i can see we have actioned a replacement to be sent for you, if you require any further assistance please contact customer services thanks Hayley
The right part delivered on time
23 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
Thanks Hayley
Only comment is the rad was 3m long and…
Only comment is the rad was 3m long and arrived with a slight bend in, I was able to straighten it out, but would have been better if I didnt have too
19 March 2026
Reply from Stelrad Ltd
Thank you for your 4* review
sorry to hear you have received a slight bend in your product, if you would like to contact customer services we can rectify this for you
Thanks Hayley
The member of staff was very helpful
The member of staff was very helpful, when ordering.
The radiators arrived on the day and during the time period quoted.
A slight dent on one of the top grills, but only on very close inspection and too late to request an exchange as the old one had been removed
9 March 2026
Reply from Stelrad Ltd
Thank you for your 4* review
if you would like to contact customer services we can send replacement parts to rectify the dent
Thanks Hayley
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Hayley
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Hayley
Bought 2 then a further 3
Bought 2 then a further 3 radiator top grilles for my old radiators. Good fit and look much better.
18 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
Thanks Hayley
Radiator arrived promptly
Radiator arrived promptly. It was a difficult size of radiator to find and your company had it in stock at a good price.Very pleased customer.Thanks !
19 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Will order again. Good around service.
Easy to get round website. Quick and easy payment and nice to be able to choose my own delivery date. Delivered on time. Brought into the house and both men very cheerful and kind.
19 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Hayley
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Stelrad K3 radiator
Easily found the radiator I needed on Stelrad website and ordered. Delivered efficiently on requested date. Looks good in my lounge. I would recommend.
17 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
As described on website
17 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
product value for money and customer…
product value for money and customer support exceptional
24 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Hayley
Great service and prompt delivery
Great service and prompt delivery. Super looking radiators.
16 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Arrived on time
Arrived on time . Delivery man said box was damaged on arrival at depot but he had a quick look and taped it up. Phoned to say when they would be arriving.
15 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Easy to order
Easy to order, plus quaility product, have used a number of times, easy to fit, with clear instructions to follow..
22 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Radiator plastic parts
Was happy with the various parts received. Replaced some very old/broken parts. Efficient delivery. Only negative is the one photo on the website. Would have been useful to have seen the reverse too as I ended up with a different part than what I thought I’d ordered but appreciate that was probably my error!!.
27 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
Thanks Amy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.