Was happy with the various parts received. Replaced some very old/broken parts. Efficient delivery. Only negative is the one photo on the website. Would have been useful to have seen the reverse too a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Experience with Stelrad was very good, good quality radiators, managed to get a bit of a sale. TRV's are maybe a little expensive but tbh, the quality is far superior to average on market. Easy enough... See more
Company replied
My review may be a little premature. The radiator is still in the original packing in my garage. Will be fitting it when the weather is a little warmer. Most of the radiators in my house are Stelra... See more
Company replied
Absolute brilliant product knowledge from the lady that answered the phone Sorted out the correct radiator for my requirements Ordered and paid for, delivered when they said by very courteous d... See more
Company replied
Company details
- #44 of 70 best companies in Heating equipment supplier
- #54 of 115 best companies in Bathroom Supply Shop
- #75 of 112 best companies in Building Materials Supplier
- #92 of 122 best companies in Heating service
- #149 of 245 best companies in Home improvement shop
- #19 of 36 best companies in Radiator shop
About Stelrad Ltd
Written by the company
Thank you for leaving a review
With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.
contact us SHOP NOW
Bringing radiator style into UK homes
Written by the company
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contact info
Marriott Road, S64 8BN, Mexborough, United Kingdom
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4.6
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well packaged and delivered safely
Well packaged and delivered safely. Quality of radiators is great and fitting was easy
4 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Quick response and delivery
Quick response and delivery. Contacted company with questions and very helpful
14 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Excellent service,- the best prices
Excellent service,- the best prices, prompt delivery and great support from customer services if you have any issues. I have brought from them on several occasions now.
4 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
The company was so efficient. Radiator spare parts
The company was so efficient, made it all so easy and quick service
4 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Replacement Radiator endcaps
The plastic replacement radiator end caps arrived in perfect condition despite being sent in a plastic bag which offered no protection. The fixing prongs of one of the end caps had pierced through the plastic postal bag. I would have thought that a small cardboard box would have offered more protection and would have been more environmentally friendly.
The time between ordering and delivery was longer than I anticipated and I felt the delivery cost was excessive.
1 February 2026
Reply from Stelrad Ltd
Thank you for your review, I will pass your feedback on. Thanks Amy
Great service from stelrad
Very good products and excellent customer service, easy recommendation
13 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Radiators
Very quick delivery. Smooth experience from start to finish. Excellent products.
29 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Friendly staff
12 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Graham was great
Graham was great, his technical knowledge and manner was second to none.
30 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
We will be sure to pass this onto Graham. Thanks Stacey
First class service.
Simple ordering service, excellent communication throughout the ordering and delivery service, great delivery driver.
11 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Range of products.
Simplicity of the ordering system and range of products available. I have purchased previously and was more than happy to do so again. The delivery times were prompt also the delivery team were friendly, polite and efficient.
2 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Experience with Stelrad was very good
Experience with Stelrad was very good, good quality radiators, managed to get a bit of a sale. TRV's are maybe a little expensive but tbh, the quality is far superior to average on market. Easy enough to install. Doesn't come with the wall fixings which is fine as I had a lot spare anyway. Delivery was quick.
11 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Easy to order and delivery was quick…
Easy to order and delivery was quick too. Overall excellent.
1 February 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Good product and price
Good product and price, quickly delivered.
Box lid was not taped on at delivery (no tape residue present either) but product inside was well packaged and complete.
28 January 2026
Reply from Stelrad Ltd
Thank you for your 4* review - I will feed this into the distribution team.
If you have any photos of your product please feel free to send them to marketing@stelrad.com.
Thanks Stacey
Very prompt service
Very prompt service, the radiators was delivered without any scratches
8 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Reply from Stelrad Ltd
Thank you for your review, I will look into what has happened and feed this back to the courier company, apologies for the inconvenience caused- thanks Stacey
Easy ordering kept in the loop re…
Easy ordering kept in the loop re deliveries my return was handled very quickly
28 January 2026
Reply from Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
It was easy to order what I wanted
It was easy to order what I wanted. They also delivered in a timely manner and when they said they would..!
6 January 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.