Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more
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Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more
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We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Company details
- #11 of 18 best companies in Ferry service
- #2 of 2 best companies in Port operating company
- #2 of 2 best companies in Terminal point
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4k reviews
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Straightforward and comfortable
Straightforward booking, friendly, efficient staff, comfortable communal spaces and cabins. An update on the timing is sent from Stena before each crossing. The vehicle queues are well managed.
4 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your lovely 5-star review.
We're delighted to hear that you found the booking process straightforward, our staff friendly and efficient, and the onboard spaces and cabins comfortable.
It's great to know that our sailing updates and well-managed vehicle boarding helped make your journey run smoothly.
We look forward to welcoming you onboard again soon.
Regards
Hayley
Stena Line
Staff are friendly and the 24hr return…
Staff are friendly and the 24hr return deal was really good value.
7 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that you found our staff friendly and that the 24-hour return offer provided great value for your trip.
We appreciate your support and look forward to welcoming you onboard again soon.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're delighted to hear that you enjoyed a comfortable journey and arrived in good time.
We appreciate your support and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Disappointed the Internet at sea has…
Disappointed the Internet at sea has been withdrawn. Don't see the need for that. Paid enough for the ferry so it seems petty and trivial to be charged for WiFi.
7 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear of your disappointment regarding the onboard Wi-Fi service. We understand that staying connected while travelling is important, and we appreciate your comments about the additional charge.
Your feedback has been noted and will be shared with the relevant teams for consideration. Thank you for taking the time to let us know your views.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that you enjoyed a smooth crossing and that the sailing ran on time.
We appreciate you choosing Stena Line and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Smooth boarding and pleasant staff on…
Smooth boarding and pleasant staff on board. Very help and friendly
7 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that you experienced smooth boarding and found our onboard team helpful, friendly, and pleasant throughout your journey.
We appreciate your kind words and look forward to welcoming you onboard again soon.
Regards
Hayley
Stena Line
Excellent service and easy to book
Excellent service and easy to book.
We had a problem with our cabin door lock - bit of a problem when you're in a pet cabin with a large reactive dog! As soon as we reported it someone came to look and it was fixed within 15mins
7 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your wonderful review.
We're delighted to hear that you found our service excellent and the booking process easy.
We're also pleased that the issue with your cabin door lock was resolved quickly by our onboard team. We understand how important this was, particularly when travelling with your dog, and we're glad we could get it fixed promptly.
We appreciate your kind words and look forward to welcoming you onboard again soon.
Regards
Hayley
Stena Line
Mixed review
Very organised with onboarding vehicles.
The booking process is easy.
Staff are a mixture. Some are helpful and friendly, while others are rude.
The quality of the refreshments in the Stena Plus lounge has deteriorated. Staff were rude on my outgoing journey, 28/06, when I pointed out that the milk jug was empty. I was told to use the one on the other counter, and it was also empty.
There were young children in the lounge, who were quite noisy, playing a game together and shouting at each other. Nothing was said to them.
4 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review.
We're pleased to hear you found the booking process easy and the vehicle boarding well organised.
We're sorry that the service in the Stena Plus Lounge did not meet your expectations, particularly regarding the staff response and the availability of refreshments. We also appreciate your comments about the noise levels in the lounge.
Your feedback has been shared with the relevant onboard teams for review.
Thank you for bringing these matters to our attention, and we hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that you received great customer service and found our team clear, friendly, and helpful.
We appreciate you taking the time to share your experience and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Great service all round!
Check in was quick and easy. Friendly staff at all stages.
Kept updated with changes to sailing times.
From initial booking everything went smoothly.
4 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that everything went smoothly from booking through to arrival, and that our team provided friendly service at every stage of your journey.
We're also pleased that you found the check-in process quick and easy and that our updates regarding sailing times were helpful.
We appreciate your support and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Be aware. Departure times have changed.
Was surprised at change of departure time from 0730 to 0715. Luckily looked at app the night before 😎.
As usual boarding , travel and disembarkation was smooth and coordinated. Staff are pleasant and helpful 👏🏻👏🏻.
7 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're glad you spotted the updated departure time in advance and appreciate you highlighting this for other travellers.
It's wonderful to hear that, as usual, your boarding, crossing and disembarkation were smooth and well coordinated, and that our staff were pleasant and helpful throughout your journey.
We look forward to welcoming you onboard again soon.
Regards
Hayley
Stena Line
As a disabled passenger
As a disabled passenger I would like to say that all the staff and the whole experience is very well managed. I would highly recommend this service and certainly ill be using it again in the future.
29 June 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your wonderful 5-star review.
We're delighted to hear that our team helped make your journey a positive experience and that our service met your accessibility needs.
Your recommendation means a great deal to us, and we look forward to welcoming you on board again in the future. Safe travels!
Regards
Hayley
Stena Line
Great service overall
Great service overall. Smooth trip, easy boarding and disembark,clean cabin. Delicious giant cookies!
7 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your lovely 5-star review.
We're delighted to hear you enjoyed a smooth journey, easy boarding and disembarkation, and found your cabin clean and comfortable.
We're especially pleased that our giant cookies were a hit!
We appreciate your feedback and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Michelle at bistro counter was such a…
Michelle at bistro counter was such a friendly lady with warming welcome. Checked in with us during our sailing and served us delicious snacks and coffee. Also all other staff were great too.
5 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that Michelle provided such warm, friendly service and that you enjoyed the snacks and coffee during your sailing.
We'll be sure to pass on your kind comments to Michelle and the rest of the team.
We appreciate your review and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Everything was spot on apart from the advertised deals not being available
Everything was spot on apart from the on board shop experience. You were advertising (everywhere) a great deal on a 100ml bottle of Boss men's after shave. Unfortunately when I went to the shop none were available and when I asked if they had any more in stock I was rudely dismissed and no effort was made to check if anymore where on board. Two points, 1) Don't massively advertise a product you do not have stock of, its very misleading and 2) your staff should at least give the impression that they are willing to check if more stock is on board. Very dissapointing,
4 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're pleased to hear that you enjoyed your journey overall.
We're sorry to hear that the advertised product was unavailable and that the service you received in the onboard shop did not meet expectations. Your comments regarding stock availability and customer service have been shared with the relevant team for review.
We hope to welcome you onboard again soon.
Regards
Hayley
Stena line
The actual crossing is great and we've…
The actual crossing is great and we've used Stena many times previously.
4 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review and for choosing to travel with us on multiple occasions.
We're delighted to hear that you continue to enjoy the crossing experience and appreciate your continued support.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Ian at the dock in Cairnryan was so…
Ian at the dock in Cairnryan was so very helpful.
It’s a great business that employs locals, so I will always want to book rather than the competition down the road.
6 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that Ian at Cairnryan was so helpful and made a positive impression on your journey.
We also truly appreciate your support for local employment and your continued choice to travel with us.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that you enjoyed a smooth crossing and had a great seat to relax and watch the football during your journey.
We appreciate your review and look forward to welcoming you on board again soon.
Regards
Hayley
Sten Line
woken repeatedly by tannoy, and EES delays
On our return journey Hoek to Harwich, we were woken repeatedly by announcements in our cabin starting at 4am and continuing until the correct announcement for us at 5:30am. Having to then drive for two hours whilst exhausted is dangerous.
Secondly, Stena seem to have made no effort whatever to resolve the EES delays with the port authority. The delays are inevitable with only a couple of scanners for everyone and making all passengers exit their vehicles to be checked. Try harder!
29 June 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're sorry to hear that the early morning announcements disturbed your rest and understand your concerns about continuing your journey while tired.
We also appreciate your comments regarding the EES process and the delays experienced during border checks. We understand how frustrating this can be and will ensure your feedback is shared with the relevant teams.
Thank you for taking the time to share your experience, and we hope to welcome you onboard again in the future.
Regards
Hayley
Stena Line
The toilets near the duty free show on…
The toilets near the duty free show on our trip over was very disappointing, it was so dirty and definitely hadn’t been cleaned before the ferry departed
6 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear that the cleanliness of the toilets near the Duty Free shop did not meet your expectations. Cleanliness is very important to us, and we're disappointed that this was your experience.
Your comments have been shared with the relevant team for review.
We appreciate you bringing this to our attention and hope to welcome you on board again soon.
Regards
Hayley
Stena Line
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