We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more
Company replied
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Review summary
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What people talk about most
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I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more
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The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more
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Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more
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Company details
- #25 of 34 best companies in Uniform Shop
- #51 of 82 best companies in Children's clothes shop
- #281 of 595 best companies in Clothing Shop
- #105 of 218 best companies in Shoe shop
- #70 of 145 best companies in Sportswear Shop
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Contact info
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, United Kingdom
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4.5
Excellent
3k reviews
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Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Goods arrived very quickly
Goods arrived very quickly, I had to return one item which was very easy to do. When having a problem with my order the staff where very helpful
4 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Visited the Stevensons store in Guildford…
Visited the Stevensons store in Guildford today, started out very pleasant as with my past visits. However one member of staff whose name i unfortunately didnt get was extremely rude. Unbeknown to me and my children - due to the extremely small sign and the fact i was split trying to sort 3 childrens uniform at once - you are not allowed to try on their shirts which is ridiculous really with the price they are charging for them! You may only try the long Sleeved ones they have hung by the changing rooms. However I fail to see what help this is when you want to make sure that the short sleeved ones fit properly. Not only was the way in which she spoke to me disgusting, but she actually raised her voice and told me off. When I apologised and explained we were going to buy them anyway she looked me up and down with a look of disgust and told me that was besides the point and not to touch anymore packs of shirts. In the end I was so frustrated by the whole ordeal that we left without any uniform. And if it wasn't for the fact they are the only stockists of our schools uniform I would not be giving them a penny of my money going forward. Shocking customer service. If you dont absolutely have to shop here then I would avoid at all costs.
10 August 2026
Unprompted review
Reply from Stevensons
Thank you for taking the time to share your experience. I’m very sorry to hear about what happened during your visit to our Guildford store.
Whilst we do have restrictions on trying on certain packaged garments for hygiene and stock-control reasons, this should have been explained to you politely and respectfully. We certainly do not expect our customers to feel uncomfortable, embarrassed or spoken down to when visiting one of our stores, and I’m particularly sorry to hear that this happened while you were trying to organise your uniform.
I can completely understand your frustration, and your complaint will be passed to the relevant team to review with the store.
Please accept our sincere apologies. This is not the level of customer service we want our customers to experience at Stevensons.
Kind regards,
Stevensons
Excellent serviceMr
Excellent service, from ordering to delivery.purchased school uniforms also really top quality.
3 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
The cost of a boys blazer is…
The cost of a boys blazer is extortionate and then added delivery cost on top of it. We had no choice but to get it from this company. It would have cost nearly £30 cheaper if we could have bought it from the previous company
10 August 2026
Unprompted review
Reply from Stevensons
Thank you for the time taken in leaving your review.
Multiple factors are taken into consideration when delivering a pricing structure, including the composition of garments and cost of production, alongside ensuring that we meet the individual requirements of the school for their desired aesthetic. All these points contribute to the sale cost of an item, and we are sorry to hear that you find our current pricing to be unreasonable.
All our products are regularly price reviewed by both Account Managers and schools, and we are always working to deliver cost-effective products where feasible.
We appreciate your feedback and will ensure this is taken into consideration during future pricing reviews.
Kind regards,
Stevensons
Reply from Stevensons
Thank you for leaving a review.
I can see that our customer service team has been in touch regarding your delivery that was delivered on the 5th of August.
If you still require assistance, please reply to their email, and they can support you further.
Kind regards,
Stevensons
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Great assistance when visiting your St…
Great assistance when visiting your St Albans store
3 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Order arrived quickly which was great
Order arrived quickly which was great. The only thing I wish they had a store that stocked my child uniform.
3 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
The shop was about to close still the…
The shop was about to close still the lovely lady served me with patience and let me pick up my click and collect once i requested.
30 July 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Great quality products
Great quality products. Expensive, but hope they will last a decent amount of time. I like that returning ill fitting clothes is so easy. Just a shame there isn't a store anywhere near me!
29 July 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Attentive staff and overall great experience
Attentive staff and overall great experience. Michelle helped to buy the full set for my daughter’s school start, and she knew exactly what we needed. It was quick and easy. Thank you, Michelle.
8 August 2026
Unprompted review
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
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