StewMac Reviews 10,734

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the tools and supplies for guitar building and repair. Many consumers appreciate the ease of ordering and the efficiency of the service, often noting fast shipping and accurate order fulfillment. People frequently mention that the company is their go-to source for luthier tools and parts, highlighting the excellent selection and the helpfulness of the staff. However, some customers also noted issues with delivery times, with a few experiencing delays or missing items in their orders. A small portion of people were dissatisfied with certain product descriptions, feeling they lacked crucial information, or received incorrect items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the high... See more

Quality

Customers express great satisfaction with the quality of products. Reviewers consistently highlight that... See more

Order

Clients share positive opinions on order. Many reviewers praise the straightforward and easy ordering... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick response and... See more

Based on these reviews

Rated 5 out of 5 stars

I knew what I was looking for and found it. The site is easy to navigate. The price was acceptable. StewMax membership made it easy. No complaints here.I haave been buying from StewMac since the days... See more

Rated 5 out of 5 stars

I hot rod my own guitars, improve the hardware, tuners, bridges, pickups, pots, jacks etc. Set intonation and action. I buy older guitars and improve them for my own satisfaction when it comes to play... See more

Rated 5 out of 5 stars

Everything about it, products, instructions, quality and an abundance of choice for everyone or anyone who picks up a guitar and thinks, perhaps I can do something. From beginner to advanced luthier... See more

Rated 5 out of 5 stars

Stewmac is, has and will always be my go to shop for guitar everything. I ordered replacement tuning machines and they never showed. After contacting customer service a new set was immediately shipp... See more


Company details

  1. Luthier
  2. Musical instrument repair shop

About StewMac

Written by the company

We’ve had one goal since 1968—to make guitars better. Over the past 50 years we’ve proudly become the world’s leading supplier of innovative lutherie tools, parts, and supplies. From simple jobs for first-timers to supplying the largest instrument makers and repair shops around the globe, helping others make music is our passion.

Everything we sell is backed by our Lifetime Promise: if any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement.

Quality you can trust. For life.


LUTHIER TOOLS + SUPPLIES


PARTS + HARDWARE


TONEWOODS


ELECTRONICS


KITS + ELECTRONICS


STRINGS + ACCESSORIES


VIDEO + IDEAS

Built to last a lifetime.

We stand behind our products

We stand behind our products
Our promise to you is simple and uncomplicated. If any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement. Quality you can trust. For life.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Just received the Stewmac Toolkit that…

Just received the Stewmac Toolkit that I ordered about a week ago. Took a while to get here. I opened the package and was surprised at how small it is. I havent used any of the tools yet but plan to soon. I am having my wife put it under the tree for Christmas so must remain in package

10 December 2025
Rated 1 out of 5 stars

I have completed my order and still…

I have completed my order and still still have not received the items ordered.

3 December 2025
StewMac logo

Reply from StewMac

Thank you for bringing this to our attention, Mark!

We're sorry to hear of the issues with shipping and we are having a representative reach out directly to have that taken care of. You should see an email from us shortly. Thank you!

Rated 5 out of 5 stars

In & Out

Got in. Found what I needed at a good price. Paid & left. Goods arrived quickly. Thank you.

2 December 2025
Rated 5 out of 5 stars

I hot rod my own guitars

I hot rod my own guitars, improve the hardware, tuners, bridges, pickups, pots, jacks etc. Set intonation and action. I buy older guitars and improve them for my own satisfaction when it comes to playing them. Your tools make all the difference in the world when it comes to doing the job right. Your videos and tips have been invaluable. You have the best collection of luthier tools on the web. Every time I buy something from you, I do it with confidence solely from experience because you always come through.

3 December 2025
Rated 5 out of 5 stars

The slim humbucker pickup ring did the…

The slim humbucker pickup ring did the trick. Making my own keef Richard’s Micawber. When tuned up strings would hit either the PU ring or the PU at the higher notes. Decided to try another PU ring.
This new one from Stewmac seems to work fine.

4 December 2025
Rated 5 out of 5 stars

Quality products and great service

Quality products and great service always. Delivery is a little slow but nothing stewmac can do about that since I live in a remote corner of the country. But this time they used UPS which cuts a day off of USPS and USPS.

3 December 2025
Rated 3 out of 5 stars

good company; wrong tubes

I liked doing repeat business with a company I have been satisfied doing business with in the past; I did NOT like getting RUBY tubes instead of the JJ tubes I ordered. They are probably fine and I will use them but the old adage, "you get what you pay for" does not apply in this case.

3 December 2025
StewMac logo

Reply from StewMac

We appreciate the feedback, Robert!

Please note that these tubes are matched using the Magic Parts matching process. As a distributor of Ruby Tubes, Magic Parts may repackage the tubes in Ruby Tube boxes after the matching process is complete in order to package them together. The tubes themselves should bear the JJ logo on the glass. That said, if you are not seeing the correct JJ logo and branding on the tubes, please reach out to us directly at service@stewmac.com and we will have that correct right away. Thank you.

Rated 2 out of 5 stars

The fifth string riser for my banjo was…

The fifth string riser for my banjo was not a standard size. It was way too small. Further, the shipping was outrageously high for what I purchased.

2 December 2025
StewMac logo

Reply from StewMac

We really appreciate the feedback, Jeff!

We certainly appreciate and understand your comments about our shipping rates. These rates factor in handling and insurance as well as the shipping costs. As every package that we ship is insured, every StewMac purchase is guaranteed. Should something happen to your order while in transit, we will have it replaced for free.

Otherwise, we're sorry to hear that the item received did not work out for your application and we are having a representative reach out directly by email to set you up for a return and refund. Thank you.

Rated 1 out of 5 stars

I ordered this adhesive sheet about 10…

I ordered this adhesive sheet about 10 days ago and I still don't have my item, I know its a hi trafet time with christmas but I ordered stuff from Ebay about the same time and they have already been delivered. But this isn't the first time I ordered stuff from you and it takes a long time to get here. You guys seem to have the highest shipping rate then anybody else and it still takes longer then other suppliers, Whats up with that

2 December 2025
StewMac logo

Reply from StewMac

Thank you for bringing this to our attention, James!

We're sorry to hear of the delays with shipping and we are having a representative reach out directly to have that addressed further. Otherwise, we certainly understand your comments about our shipping rates, however, please know that these rates also include handling and insurance as well. As every package that we ship is insured and guaranteed, every StewMac purchase is guaranteed! When any shipping issues or delays arise, simply reach out to us at service@stewmac.com and we will have that addressed right away.

Rated 1 out of 5 stars

Do not waste your money on this junk

Do not waste your money on this junk! Stew should be ashamed of themselves! I ordered it through them as I had paid for a membership and thought I would receive a higher quality pick guard. Turns out my$70 membership had just expired so I paid double due to shipping. Inferior plastic and adhesive. Likely cost them $5 with shipping and it cost me $27! Better stuff with 3m adhesive on Amazon. Scratches easy. Gonna look like hell after a couple gigs! I would love my money back!!

2 December 2025
StewMac logo

Reply from StewMac

Thank you for bringing this to our attention, Curtis!

We're sorry to hear of the issues experienced with the Pickguard received and we are having a representative reach out directly to have that addressed further. Please be on the lookout for our email and we will have that taken care of right away. Thank you.

Rated 5 out of 5 stars

Finding the tuners I needed for my old…

Finding the tuners I needed for my old Jackson mandolin was a problem until StewMac. Post spacing on the Mandolin was different than my other Mandolins. The complete diagram with all the dimensions made it easy to verify the post spacing was correct.

2 December 2025

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