St Frock Reviews 

St Frock has always had great quality items. I had a credit note that had expired and they were kind enough to re instate it today which they didn’t have to do but I’m very grateful for. The response time was immediate.
Will purchase from them again without hesitation.

Great customer service all round. Prompt response to email correspondence about orders placed and queries. Items delivered in no time. Feel like a valued customer!

I ordered a dress and accidentally tapped the wrong size and didnt realise until I got the confirmation - contacted St Frock and they changed to the correct size for me - quick and easy and no fuss
Thanks to Ally and the team!

I purchased a dress which was dispatched with an expected delivery date of 09 October 2025. I was contacted by Australia Post to state there was a delay with my parcel. A few days later I checked again and Australia Post stated my parcel was destroyed in a truck trailer fire. I contacted St Frock and was told to be patient as they are contacting the freight company, although I had sent clear screen shots including the tracking number from their store. I’ve now been told to reorder the dress and pay again until they receive my parcel. I should be sent a new parcel as St Frock would have parcel insurance and my parcel was destroyed or I should be given a refund, yet I have again been told to be patient. I will never purchase from this company again and will make sure that everyone I knows doesn’t either.

I had accidentally overlooked my credit balance, I didn't realise it expired after 12 months. I spoke with Ally who helped me out. She was fantastic in sorting out the problem and helped reinstate my lost credit of over $370.00. Much appreciated Ally :)

I had to make a multi size refund. It was easy. I havent returned it yet but will do on Monday. I received the survey and said i hadnt received the email confirmation. For some reason it came after the survey email. I expressed my disappointment. They emailed back immediately which i greatly appreciated. They were very helpful

I had store credit that I had forgotten to use on my last email. I emailed them asking if I would be able to have it taken off my recent order. They contacted me straight away and said no problem. There service is great.

Ordered a couple of dresses and one came with bleached circular stains on a dark blue. I took pictures - I liked the style and wanted same style but without damage - and requested a replacement (and planned to return, of course). I couldn’t get a return through the portal as wouldnt even accept a compressed file picture, nobody got back to me re emailed pictures other than to say use return portal (would have had to pay postage again from there for any replacement) and I’ve been left with a damaged dress and a bad experience - very poor customer service.

Had an issue with a refund which was sorted out within a day! The customer service is amazing and the clothes are beautiful. Will definitely be buying from here again!

Great online store. I purchased two sequin tops and they were fabulous. I always read other people's reviews for sizing and ordered the perfect fit. Fast delivery and very happy with my purchases. Highly recommend

My experience with StFrock has been extremely positive. The items are beautiful and with high quality. The customer service has also been outstanding. The prompt postage of the items are very convenient. Overall experience has been very positive. I will remain a returning customer.

10/10 for customer service, 10/10 for product quality and so fast to ship! This Australian business is one to support!

From the moment I made contact with your team, everything was handled with such professionalism and speed. The small issue I had with my credit was rectified with such efficiency and courteous service - how refreshing to deal with a company that genuinely values its customers.
Thank you.

This is a fraudulent company!!! The positive reviews are from the workers who are forced to write fake ones. The quality of the clothes are worth $50c max. Do not be fooled.

St frock is excellent.their customer service is 10/10 they reply same day. Very good clothes as well. Definitely will buy again. Highly recommended.

Clothing fits poorly, size information is incorrect, returns policy is restrictive, they'll only return for store credit and customer service aren't interested in working with you to solve the issue.

Very good service received from Ally.
I accidentally ordered bigger sizes and Ally was able assist very quickly to ensure I receive the correct sizes.

Incredible customer service!

Thank you very much Ally for all of your help, I really appreciate you going above and beyond. Fantastic communication and willingness to help.

Highly recommend this company who values their customers!

I had to make a return and was having difficulty with the online return system. I reached out to support and my enquiry was handled super fast and nothing was too much trouble. They were a pleasure to deal with. Now I can't wait to make another purchase :)

I had just ordered a couple of dresses, my first time on this site, and I’d put the wrong delivery address accidentally. St.Frock were so helpful in changing this before the goods were despatched. I’m looking forward to receiving my dresses, my daughter purchases from this company all the time and the quality is always very good.