I thought buying from overseas would be a huge, expensive pain with the current administration’s tariff taxes and elimination of duty-free shopping on items under $800 (de minimis). Stilo e Stile... See more
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Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project. Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products. We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship. Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.
Contact info
Via Gallia, 101a, 00183, Roma, Italy
- +39 06 77 20 5999
- info@stiloestile.it
- www.stiloestile.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 month
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I ordered some inks and pen
I ordered some inks and pen. The shipping was fast, the things was just as I ordered, packaging was great. I'm really happy with my purchase, I'll buy from here again. :)
Honest Review
Hi, I initially had an issue which delayed sending the package for about 3-4 days. I am very happy with the swift response of the sender once i reported the issue, and that it arrived very quickly.
On another note, there was a slight mistake on the color of my purchase, I ordered the green shikiori Sailor PGS, and I got the deep blue one. However, I like this one more, so no worries :)
To give an extra star, I would recommend that whenever there is an issue, whether inventory or anything else, to inform the customer before they contact you, as an expensive pen is something someone buys and worries about all possible issues it may come with, until they get the product and use it.
Having said all the above, I will buy again from this company, it is trustworthy for me.
Update: Following my original review, the shop contacted me directly to discuss my experience. They took the time to understand what had happened, apologized for the issue, and offered to work with their logistics team to improve the situation. As a gesture of goodwill, they also provided me with a discount on a future purchase. I appreciate their willingness to engage with customer feedback and their effort to make things right. I will give the extra star back for their effort.
great customer service!
Wonderful experience.
Wonderful experience.
Package came well secured.
The people at the store were willing to do a writing check before sending out at request (included a cute little writing sample).
The pen I ordered writes beautifully out of the box.
Lovely shopping experience
Fair prices, beautiful pens and quick responsive customer support. I like to buy my refills here.
Great service and fast delivery
Great service and fast delivery with a huge range of goodies
Excellent customer service
As usual the customer service was excellent, shipping was fast and I‘m very happy with my purchase.
Good selection of hard to find special…
Good selection of hard to find special fountain pen inks.
Ordering was straight forward and…
Ordering was straight forward and helpful; this was a pre order and thus was offered a discount; got my fountain pen within the stated time frame. It was packed perfectly and thus received in top condition. VAT was included in the given price and was delivered as such. A fine experience overall.
A joy to deal with
It was a very simple process to order, and receive, my 2 pens from Stilo e Stile. The service they provided was absolutely perfect. A joy to deal with
Did not fullfill my request
"I asked to have the nib tested to check if it wrote properly, but that wasn't done. Other than that, everything was great as always!"
Big variety of fountain pens and…
Big variety of fountain pens and related to them, great stationery ideas, quick dispatch of products, in general a great place for fountain pen afficionados!!!
Wonderful experience
Delivery was quick. Everything was packed neatly. Very happy with my first purchase on the website!
The usual excellence
I can't add any insightful adjectives to "perfect" when it comes to a business who outperforms all others in their field, so I'll leave it at that: Perfect.
Nuff said
Great Service and Communications!
Great service and communications were given to my recent pen order. Often a posted card takes 5 days to get across my town; while my pen arrived in less time from 4,722 miles away. There was a minor glitch with the pen and mislabeled box but Valentina assisted graciously. Lovely products plus great service = perfect combination.
Ink of an unusual green that works well…
Ink of an unusual green that works well with woodland settings. The ink itself is richly pigmented, laying down smoothly and with a consistency of color. —Peter Lewis
It’s easy to shop here
It’s easy to shop here. I placed a preorder that went so well. Everything was reliable. Received the order when I was told and the packaging and shipping was great too. Thanks!
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