Since moving into our new home back into September in Glan Llyn, Josh has been amazing and so helpful with any issues we have had. We had a snag list before we moved in and most of these were delt... See more
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In the early processes of buying our lovely forever home from St. Modwens. Spoke to Nicola Frain in the Seaham branch and she couldn't have been more helpful, going through every little detail and opt... See more
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We went to the Valley rise development today to get some information on a specific plot and house type. Joanne answered all the questions we had. She put a lot of effort into gathering the informa... See more
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Just exchanged on our new house which is due to be finished in the autumn time. We’ve had an amazing experience with the sales executive Lindsey so far. She is cheerful and friendly, keeps us up to da... See more
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Company details
Written by the company
St. Modwen Homes is an established housebuilder, known for building high-quality family homes and providing excellent customer service. For us, it’s always been about more than just building houses. We care about turning spaces into places that allow people and communities to thrive. When we set about building our homes, we always begin with the same four principles in mind - modern living, future sustainability, considered design, and community. These principles create a distinct home that enhances and benefits your lifestyle. Do you like the idea of a house filled with light, interiors designed for you, living more sustainably and being part of a warm, connected community? Then a St. Modwen home may be perfect for you. With developments located across the UK, when you’re ready to make your move, we look forward to welcoming you.
Contact info
2 Centro Place, Pride Park, DE24 8RF, Derby, United Kingdom
- 01216471000
- contact@stmodwen.co.uk
- www.stmodwenhomes.co.uk
4.2
Great
1k reviews
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Disappointing customer service
I purchased a house on their Handley Place development in Locking. Initially the customer service was good but I did come under some pressure to write positive customer reviews. Since then my experience has been very disappointing. While most issues with my home have been dealt with, the estate itself is a disgrace. There have been unfinished roads (the only way in and out) into the estate for months now. The raised ironworks is hard to navigate and are really high. The green spaces and little park are also unfinished. Despite raising a complaint with them I’ve not had a response yet. I know others on the estate feel the same.
8 November 2025
Reply from St. Modwen Homes
Hi Tatum,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
Best wishes,
St. Modwen Homes
Diabolical
Diabolical, non-existent customer service. Houses come with a free puzzle called YOUR SNAG LIST!!!
If you want to be blamed for every snag that your property comes with then you should strongly consider purchasing a St Modwen/Miller home. It'll give you endless nightmares and worries about what could go wrong next.
Sewage smells across the site, debris left from builders, rubble in grass which has killed patches of grass off (it's like they shook a rug with how they laid it), they promised green areas and have delivered a brown site, they stupidly left trees by the side of the road to die and then went ahead and planted them (where is the common sense in that?!)
The woman at the Locking Mosslands site hasn't got a clue and escalates everything (where?! We don't know).
We've had leaks in the property, flooring with pieces missing, damaged bricks... Need I go on.
9 November 2025
Unprompted review
Reply from St. Modwen Homes
Hello,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
For any outstanding issues relating to your property, please contact our customer service team at sowcustomercare@stmodwenhomes.co.uk.
Best wishes,
St. Modwen Homes
St Modwen - Handley Place
We were one of the first to move into Handley Place, we said at the time thankfully we are one of the first to move into Handley as it was so difficult to get our snags sorted… good luck to anyone that moves in at the end when they are disappearing off site and this seems to be the case! It took us years of complaint after complaint to get our snags sorted, I really feel for those who have recently moved in.
They have left the site in an absolute state, dead trees, unfinished roads, massive drainage issues which is giving us great concern. We had someone from the water company visit to talk about what to put down drains to not cause blockage, this person admitted that the issue was the developers throwing rubble and building debris down the drains and into gardens.
Most recently they decided clearly that they were done trying to sell homes during the Miller takeover and instead sold a large block to housing association, homes that we were assured would not be social housing… we now have the pleasure of listening to constant domestic incidents, police arrivals, banshees screaming at their children and honestly the most disgusting language. We have young children and it is so upsetting that what was peace and quiet for close to 5 years has now changed to this. Again St Modwen/Miller sold the dream and delivered something extremely different, we can’t wait to move.
9 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Meg,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
Best wishes,
St. Modwen Homes
Handley place
Our experience with St Modwen at Handley Place has been disappointing. Despite repeated requests, they have not addressed long-standing issues in our community, from unfinished roads to neglected green spaces and unresolved defects. We hope they take responsibility for existing residents before walking away.
We had several issues with the sales team after we had purchased our property breaching GDPR and disclosing very personal information about our family to other potential buyers, essentially random people!! We did complain about this however I don't feel like this was taken seriously as you will be able to see from other reviews that this is a common occurrence with this company.
8 November 2025
Reply from St. Modwen Homes
Hi Jane,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
If you would like to discuss your complaint regarding GDPR further, please get in touch at contact@stmodwen.co.uk so we can look into this for you further.
Best wishes,
St. Modwen Homes
St Modwen @handley place
We moved into a shared ownership on a development still under construction. Not an issue with this. However Since then everything has been abysmal. Downstairs toilet had a blockage in the pipes due to Builders chucking debris down the pipe during construction. Snags not dealt with promptly, for which we are still waiting for some to be resolved. Digging up the grass outside the front of the house as the utilities apparently run under it and couldnt be bothered to notify us that they needed to do works. A water main was hit during this instance aswell. Drivers cutting the corners and crushing recycling boxes. Dead Trees and landscaping not replaced after being promised it will be. Road surfaces not finished several months after construction of properties were finished.
A Leak under our bath as the pipework had not been tightened properly which was causing mould in the downstairs bathroom.
And after hearing about several other properties in the area being substandard including a cooker that was condemned 2 days after the new owners moved in, I am not entirely suprised by all of this.
It seems their biggest concern is building the place as cheap as possible and selling for as much as they could get
8 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Andy,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
If you would like to raise further outstanding issues relating to your property, please get in touch at contact@stmodwen.co.uk with details of your address.
Best wishes,
St. Modwen Homes
Very Disappointing Experience
“Our experience with St. Modwen at Handley Place has been extremely disappointing. Despite repeated requests from residents, the company has not addressed long-standing community issues. We’ve had to deal with unfinished roads, neglected green spaces, and unresolved defects for far longer than should be acceptable. The lack of communication and apparent unwillingness to take responsibility has left many of us frustrated and disheartened. We expect a developer to complete what they start and to support residents—not walk away from ongoing problems.”
5 December 2024
Unprompted review
Reply from St. Modwen Homes
Hi Ashish,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
Best wishes,
St. Modwen Homes
Careless treatment
We moved into our new build house this summer Handley place. From the get go we had issues, one of the sales team breached GDPR rules multiple times, this was reported but nothing had been looked into. Our boundary lines were cut in our back garden, concerns were raised from day one and still not resolved. We sense no one can be ‘bothered’ to help. The road is horrendous full of rubble, uneven and open drains. The landscaping is a mess, dead trees and overgrown grass, builders rubbish everywhere, unfinished pavements, no dog poo bins, children’s park is unfinished. This is my second house I’ve bought with St Modwens previously and I am truly gutted with the careless treatment this development receives.
27 June 2025
Unprompted review
Reply from St. Modwen Homes
Hi Eleanor,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
For any other outstanding issues relating to your property, please contact our customer service team at sowcustomercare@stmodwenhomes.co.uk.
Best wishes,
St. Modwen Homes
My horrendous experience with St Modwen/Miller Homes
My drive out of Handley Place, Locking is horrendous with unfinished roads, raised ironworks and ramps. I suspect St Modwen/Miller Homes will not take responsibility to rectify any of this before walking away and handing over to the residents.
8 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Natalie,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
Best wishes,
St. Modwen Homes
Worst company only care about them self
Worst company only care about them self
8 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Lee,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience.
If there is anything we can do to help, please get in touch at contact@stmodwen.co.uk.
Best wishes,
St. Modwen Homes
DO NOT BUY
I live on Handley Place, a St Modwen development that looks presentable from the outside but behind the front doors tells a different story. The roads remain unfinished. Surface water collects because drainage was never completed. Streetlights go out for months. Landscaping is dying off. Routine maintenance is ignored. Residents pay full management fees for a site that is still incomplete years after people moved in.
Communication is non-existent. Emails are left unanswered, calls are never returned and written complaints receive copy-and-paste replies that avoid responsibility. Their most recent response to residents confirmed they would be “taking no further action” on several open issues that fall squarely under their original build obligations. That sums up their approach: avoid, deflect and close the file.
The biggest concern for anyone looking to buy a St Modwen home is what happens after completion. Once you have your keys, you lose all leverage. Problems with workmanship, infrastructure or safety are pushed between St Modwen, their contractors and the management company until nobody is accountable.
If you are viewing a St Modwen property, visit Handley Place first. Speak to the people already living here. Ask them how many open defects remain and how long they have been waiting for a response. Keep detailed records from day one, copy every email, and be ready to escalate through the Consumer Code and the New Homes Ombudsman. You will need to fight for every basic fix.
8 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Laurie,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
Best wishes,
St. Modwen Homes
Handley Place
Handley Place, Weston-super-Mare
St Modwen are failing in finishing the road resurfacing in a timely manner. It is a health and safety risk to drive up and down the road. They are failing in keeping residents informed of the planned timescales for rectification and are refusing to engage with residents regarding this issue.
Furthermore, they are not finishing the tree planting and aesthetics of the site. All this in light of the site being finished with all but 1 house sold and no St Modwen contractors on site!!
7 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Steve,
Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company.
This week, we will conduct a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Where further remedial works are needed, we will instruct contractors to undertake these works as soon as possible. We have invited two residents to join us for this site walk, who will be able to share updates with you at the Residents Meeting scheduled for the 18th of November.
Following our site visit and assessment, we will write to all residents to inform them of our findings, the scope of works required, and time frame for completion.
Best wishes,
St. Modwen Homes
Kyle was our agent and he has been…
Kyle was our agent and he has been amazing to work with- friendly, helpful and always quick to respond. Made the whole home-buying process easy.
6 November 2025
Unprompted review
Reply from St. Modwen Homes
Hello,
Thank you for taking the time to leave a review. We are delighted to hear that Kyle was so helpful throughout the home buying process and we hope you enjoy your new home.
Best wishes
St. Modwen Homes
Excellent introduction to Modwen Homes
We were greeted by Joanne who immediately introduced herself. We explained our position and she presented all of our alternatives. She was very pleasant and knowledgeable about not only her site but others where we could see show houses . My wife and I were both very satisfied and actually enjoyed our meeting , if the houses are as good as the agent we will be buying one hopefully.
1 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi David,
Thank for taking the time to leave a review. We are delighted to hear that Joanne was so helpful. We hope that we can provide further assistance on your home buying journey in the future.
Best wishes
St. Modwen Homes
St. Modwen/Miller Homes applying way to treat buyers
Have just viewed our new build and it looks nothing like like the house we agreed to buy. The sales team advised that changes were made to the appearance but we were not notified. We are now seeking legal advice as the house looks ugly and we would not have purchased or exchanged if we knew the house would look like this. We were promised the house would look like the show home but currently we are devastated that changes have been made without discussion. St. Modwen have recently been purchased by Miller Homes and they approved the changes.
1 November 2025
Unprompted review
Reply from St. Modwen Homes
Hi Victoria,
Thank you for taking the time and we are sorry to hear you have been disappointed with your experience.
We understand that this matter is now with our South West team and we hope a satisfactory resolution will be reached as soon as possible.
Best wishes
St. Modwen Homes
St Modwen homes Heathy Wood
St Modwen homes Heathy Wood, now builders are off site, no communication with head office they do not respond to emails, disgusting service too many problems to list here, no formal complaints phone no, no response to email sent on 30 September, they try avoiding you!!!!
20 October 2025
Unprompted review
Reply from St. Modwen Homes
Hi Lorraine,
Sorry to hear you are having difficulty getting in touch with our team. Please get in touch at contact@stmodwen.co.uk so we can look into this for you.
Best wishes
St. Modwen Homes
⭐️⭐️⭐️⭐️⭐️ Excellent support and guidance…
⭐️⭐️⭐️⭐️⭐️ Excellent support and guidance from start to finish!
We recently purchased our first home at Snibston Mill with St. Modwen Homes, and our sales representative Kyle has been absolutely outstanding throughout the entire process.
From our very first visit, he was patient, transparent, and genuinely committed to helping us find the right home within our budget. He guided us through every stage — from initial discussions and mortgage coordination to handling all our questions about warranties, snagging, and completion details.
Even when unexpected challenges came up, Kyle always responded quickly, explained everything clearly, and went the extra mile to find solutions. His professionalism and friendly approach made what could have been a stressful process feel smooth and well-organized.
We’re now happily moved in and couldn’t be more grateful for Kyle’s support. Highly recommend both him and St. Modwen Homes for anyone looking to buy a new-build property!
30 September 2025
Unprompted review
Reply from St. Modwen Homes
Hello,
Thank you for taking the time to leave a review, we are delighted to hear that Kyle has been so helpful and we hope you are enjoying your new home.
Best wishes
St. Modwen Homes
Pear tree fields.
As far as new build buying goes st. Modwens in worcester have been great. We’ve had some slight snags which have all been sorted. No new build will be perfect but aftercare has been very good.
28 March 2025
Unprompted review
Reply from St. Modwen Homes
We're happy to hear that your new build buying experience in Worcester has been great! We appreciate your feedback and are glad the snags were sorted with good aftercare.
6 weeks till completion and we haven’t even had a pre plaster visit… poor customer service
We’ve paid for a house but haven’t even had a note about progress or planned visit to see it, yet our completion date is November! The customer service is atrocious, we’ve got cover staff in our sales office who have failed to provide any updates or help - the last 6-10weeks before our homes ours has been awful, we’re still waiting on our pre plaster check but with 6 weeks to go till completion I’m pretty sure we’ve missed that… no comms about any progress, what the plan is, since Miller took over and the staff came in - it’s been a shambles.
15 October 2025
Unprompted review
Reply from St. Modwen Homes
Hi Joshua,
Thank you for taking the time to leave a review. We are sorry to hear you have been disappointed with your experience. Please get in touch at contact@stmodwen.co.uk with details of the development you are buying on and your plot number so we can look into this for you.
Best wishes
St . Modwen Homes
Snibston mill
Very happy with the experience I had with st Modwen homes. I have to say kyle was very helpful through the whole process, made everything easy as possible. ⭐️⭐️⭐️⭐️⭐️
10 October 2025
Unprompted review
Reply from St. Modwen Homes
Hi Daniel,
Thank you for taking the time to leave a review. We are delighted to hear that Kyle was so helpful throughout the buying process and we hope you enjoy your new home.
Best wishes
St. Modwen Homes
Scammers and extremely poor customer…
Scammers and extremely poor customer service. Contacted every single email and complaints and get ignored or provided with refusal to accept responsibility or do anything about snags.
Took my money for extras and failed to fit them and now refusing to refund the full amount.
They also fail to follow actions directed by NHBC and the consumer code.
Next step will be court, which they will also probably not attend and make excuses for.
Response to st modwen:
Customer service have not been compliant on 2 occasions with NHBC now and same with the consumer code. NHBC are yet again having to take it upon themselves. Due to further delays and none compliance, the consumer code is also having to take further action.
5 October 2025
Unprompted review
Reply from St. Modwen Homes
Hi Imogen,
Thank you for taking the time to leave a review. We understand that you have been in regular contact with our customer service team, who have complied fully with the NHBC at all times. Should you experience any further issues with your home, please contact our team at sowcustomercare@stmodwenhomes.co.uk.
Best wishes
St Modwen Homes
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