Stokers Furniture Reviews 

6,847
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing people to browse comfortably. Many appreciate the personalized advice and the pleasant, unhurried atmosphere that makes the shopping process easy and enjoyable. People are also very satisfied with the product selection, noting the vast amount of quality furniture and diverse ranges available. The overall service is frequently highlighted as excellent, with many finding the entire purchasing journey smooth and efficient. Reviewers often express high satisfaction with their purchases and readily recommend the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often praising the wide selection and quality of furniture... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the helpfulness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

We bought a mattress from Stokers and unfortunately it was faulty. They could not have been more helpful especially Joe Tudor who helped us decided on another mattress no matter how many times we wen... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Living room shop

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(6,847)

1,476 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer support

We were having to redecorate and furnish the entire ground floor following a flood. We brought sample wallpaper and carpet to assess options. Sandra in sales was excellent in helping us choose our furniture and fabric colours by reference to our samples

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I went to Stokers Galleries ormskirk to…

I went to Stokers Galleries ormskirk to buy a new rise and recliner armchair. I spoke yo Tracey she was most help full and talked med through all models in the stores and advised me of the best model to meet my requirements. After I placed my order she kept me in form of when it would be delivered. I thoroughly recommend Tracey and Stokers and the delivery team who delivered the chair with great care.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Our new corner sofa was delivered today. Very pleased at first look. Purchasing was easy with contact throughout the wait time with our sales person, Julie Williams.
Delivery was smooth and on time. Glyn and Thorin were efficient and careful.
Thank you very much.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased a leather suite…

We recently purchased a leather suite from Stokers in Ormskirk and could not be happier with the service. The showroom itself is absolutely brilliant, with an extensive and impressive range of items on display to choose from.A special thank you goes to Sandra, our salesperson. She was excellent throughout the entire process. Sandra was incredibly professional, highly helpful, and showed a great deal of patience while helping us make our decision. There was no pressure at all, just genuine support. Highly recommend this store and Sandra's top-class customer service!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great variety and customer service

Visited the Chester store in search for our first sofa. After being to so many other stores it was refreshing to actually see some variety in styles and options. No one hassled us with a sales pitch the second we got through the door, just a pleasant acknowledgement. After being left alone to do so, we found our perfect sofa. Peter was brilliant, what a happy and pleasant person, he couldn't do enough to help and talked us through everything properly so we really know where we stand and what to do in preparation for our beautiful new sofa. Matt the store manager was also very knowledgeable and helpful so a big thank you to Matt too. I love that it's a family run business as this really comes through with the aftercare, we will be customers for life!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, Quality furniture

Stokers has a really good reputation, been around a very long time, which says a lot. I purchased a large sofa. All the furniture is high quality. I made 2 visits to the store before deciding on my sofa. Graeme Betesfordwas so helpful, nothing was too much trouble for him. Was given lots of time going through fabrics etc. would highly recommend.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and knowledgeable sales team

We ordered some new furniture at the Chester store a week or so ago. The showroom is large with lots of different options and styles. We spent a good amount of time choosing but as it goes we settled on the first suite we sat in. Our salesman Scott Dupree was excellent. He was very knowledgeable and not at all pushy, providing the information we needed when we wanted it and then leaving us alone to make decisions without any pressure. Overall a great experience and would highly recommend!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Sofa

Mike was very knowledgeable and extremely helpful in our sofa purchase. Very much appreciated.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

It is always a pleasant experience…

It is always a pleasant experience visiting Stokers of Chester , all the staff are very knowledgeable, helpful and courteous. We have been looking for new furniture for some time and have now finally made our choice. Thank you to Mark Cain for his patience and understanding through this process , and of course for his expert advice and guidance. Top quality service without ever feeling pressured . We look forward to taking delivery of our new sofas in due course : )

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great easy experience friendly help…

Great easy experience friendly help from sales lady Tracy at the ormskirk branch gave a lot of helpful advise both on product and the maintenance of the G Plan furniture. Would recommend a visit to the store that had plenty of choice Thanks

Margaret

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Southport Store…

Always a pleasure to visit the Southport store. Staff are so helpful and Graeme Beresford went the extra mile to ensure the final garden furniture set available in the country that we had chosen was secured for us. Thanks again and so pleased.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Steve was amazing help getting us exactly what we needed. Would definitely recommend, Staff kind and friendly.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

Popped into the Southport showroom after seeing a sofa on the website that we liked, Graham Bedworth looked after us in a friendly professional manner in sorting the sofa that we wanted, very good service.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Helpfull Service

We were very happy with the service we received from Scott Dupree and Joe Tudor at Stockers Chester.

We were not pressured and left to discuss our choices.

Both gents were knowledgeable and answered our questions even things that are going to be helpful

Thank you to both Scot and Joe

The Whitebreads

8 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look