Stonelux Reviews 

I bought a colour chart and chose the best match, but "Medium Red" was more pinkish than any red colour.
Then bought a "Dark Red" which turned out to be more orange.
I'd now recommend to remove the colour sample from the white background of the colour card, which confused the colour matching, but never the less both pots could never be secribed as red !
I ended up binning both pots and bought a £3 pot of non-textured paint from Wickes, alot cheaper and better.

Ordered the fireplace paint and Primer, qualified for the free brush too, ordered went missing with the carrier, UPS, it was apparently delivered, despite me owning cctv and a ring doorbell and nothing was delivered to my address. contacted stonelux directly via their website contact form as it was the weekend, asked them to ring or email on the Monday to discuss my missing parcel, still waiting, put a claim in via UPS and the parcel finally appeared several days later.
Once I had remixed the paint with some paint dye to get it to the colour it should have been (colours on website differ to real life) I've applied it and it seems OK.
Certainly won't order directly from stonelux again.
Order placed 10/11/22, finally arrived 21/11/22

I supposedly qualified for a free paint brush offer, having spent over £50 and it didn't arrive with my order. It's only a small gripe as I did get the rest of my order on time at a reasonable delivery charge.
But an offer is an offer, so I called the firm and they were really unhelpful. I heard every excuse possible - the brush was out of stock, they're a small family run firm and have only been running the offer for three weeks, they don't have the tech for out of stock to pop up as a notification and they can't be expected to personally notify everyone if this is the case.
I was made to feel bad for expecting to get what they promised me - I hadn't begged for a free brush!
I told them it creates a bad impression to a first-time customer like me if they run an offer but can't honour it, but sadly I don't think they care. There's another small firm I use for paints, Shabby Nook, who manage to do customer service really well. They even send personalised emails and blogs - but unfortunately it was an exclusive Stonelux product I wanted this time and I couldn't get it anywhere else.
If you're reading this review Stonelux, take a look at Shabby Nook and see how these things should be done. It might just save your business - exclusive products aren't enough to survive if your service is rubbish.

BEWARE when applying STONELUX FIRE RESISTANT fireplace paints. Colour chart not true to life, even after applying recommended 3 coats!! Following delivery of more sample pots (+£’ssss) eventually decided upon a Buff but didn’t need 1L, advised by this so called family run business to buy the Garden Paint which comes in 500ml…. sadly colour still had no depth. Rang customer services again for further advice re colours and decided upon Ashridge, so ordered another 500ml pot and was then advised the Garden Paint was NOT fire resistant…. OMG I was told the Garden Paint was fire resistant but they (Stonelux) Insist I was not, calling me a liar !! I then asked whether telephone calls were recorded….obviously not… Am now faced with safety issues that need to be addressed… STAY WELL CLEAR OF STONELUX MOST UNHELPFUL !!!!

Extremely unhelpful.
Bricks are largely uniform in style and colour.
Requested advice from Customer services and they were unhelpful, arrogant and rude.

Customers pay your wages, be helpful and you will get more customers.

It isn’t hard to answer customer questions, had you been more helpful I would have placed an order.

Had I placed an order the company would have prospered.

I went else where.

You have a good product, you need to train your employees to be more helpful, in turn you will get more orders.

My advise is not to bother with this company

You only have to look at the reviews posted for this company and they can’t achieve anything more than 2 stars.

Appalling, you must be proud!

I can not believe it took you 3 years to reply to this review.

As I say your customer service is terrible.

3 years to be bothered to reply.

CBA!

They send us damaged goods which were not as described, we returned the same back to them and they refused to refund claiming we had damaged. Paypal chargeback. Avoid. Avoid.