The Stone & Tile Company Reviews 

2,279
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional speed of delivery services, noting how quickly orders arrive and how well-packaged the delicate tile samples are protected. Many individuals express great satisfaction with the premium aesthetic appeal, competitive pricing, and the ability to test physical materials before making a final purchase. Some reviewers were not happy with product quality issues, mentioning unexpected breakages, surface chips, and flaws that made installation difficult. A few other people also felt that communication and customer support could be improved when dealing with unexpected order disputes, delivery changes, or extra costs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with the beautiful range... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting impressively fast... See more

Order

Customers consistently note positive experiences with order processes, highlighting that placing requests and... See more

Quality

Consumers find quality to be positive and consistently praise the products. Reviewers note that the tiles... See more

Service

Clients share positive opinions on service, highlighting the impeccable support, speed, and seamless sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Sample tiles arrived very quickly enabling us to select exactly the ones we wanted. Tiles arrived on time with good service from driver. They are excellent quality and look stunning... See more

Company replied

Rated 5 out of 5 stars

After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also he... See more

Company replied

Rated 5 out of 5 stars

Tile samples came very quickly and were well packaged to avoid any damages. Have made our final choice ( Vedra sea brick tile) and will put our order in very soon. Quality of the tile very good co... See more

Company replied


Company details

  1. Tile Shop
  2. Flooring Shop
  3. Interior designer

Written by the company

At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,279)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice and speedy delivery

Great choice and speedy delivery. Has made it easy to choose tiles that match.

1 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your lovely feedback! We’re so glad the speedy delivery and tile selection made choosing the perfect match easy. If you need any further help, we’re always here to help!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Beautiful sample

Beautiful sample, well packaged and quickly delivered

10 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your kind review! We’re so happy you loved the sample and that it arrived quickly and safely. We truly appreciate your support and are here if you need anything at all! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Happy customer

Samples were delivered quickly. Really pleased with the quality of the tiles. Looking forward to placing my order. Thank you

16 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your lovely feedback! We’re so glad to hear you’re happy with the quality and speedy delivery. We look forward to helping you with your order-thank you for choosing us! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Very fast deliver for samples

Very fast deliver for samples. Impressed with tile variety and will be making a purchase.

16 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind words! We’re thrilled you loved the tile variety and that your samples arrived quickly. We can’t wait to help with your purchase-let us know if you need anything at all! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Ordered samples

Ordered samples, arrived quickly and well packaged. Will be placing an order based on this experience.

16 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind words! 😊 We’re really glad to hear your order arrived quickly and well packaged. We truly appreciate your support and look forward to working with you again soon!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Great samples sent quickly

Great samples sent quickly - impressed by the quality of the tile

9 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much! We’re thrilled you’re impressed with the quality and speed.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Time and Quality

Ordered tile samples which came really quickly. Really good quality and exactly what we are looking for.

14 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your lovely feedback! We're so glad your samples arrived quickly and that they’re exactly what you were looking for. We look forward to helping with your full order!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Received two tile samples lovely

Received two tile samples lovely, still waiting for new kitchen to be fitted, then will decide on which tiles.

8 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your review! We're so pleased you love the samples. How exciting about your new kitchen - we hope the fitting goes smoothly and we’ll be here when you’re ready to choose your tiles!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Quick shipment of tile samples and for…

Quick shipment of tile samples and for just £2.50! Excellent quality.

15 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind review! We're delighted to hear you were pleased with the quick delivery and the quality of the tile samples . We really appreciate your feedback and hope to help with your project soon!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Really good communication

Really good communication, great samples as could see the variations in colors

16 January 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your kind feedback! We're so glad you found our communication helpful and that the samples showcased the colour variations clearly. We really appreciate your support!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Received 2 tile samples

Received 2 tile samples - arrived super quickly, and look gorgeous! Can't wait to see them in my bathroom :)

13 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your lovely review! We're so pleased your samples arrived quickly and that you love how they look. We can’t wait for you to see them in your bathroom - it’s going to look amazing!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Excellently efficient sample service!

Free sample and free yet prompt delivery! Sample was perfect, quality was very good too.

Will be ordering the slate tile we recieved the sample of for both bathroom and kitchen!

13 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your lovely review! We're thrilled you were happy with the free sample and speedy delivery. It’s fantastic to hear you’ll be choosing the slate tile for your bathroom and kitchen -we can’t wait to assist further, with your order.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Quick delivery of samples

Quick delivery of samples

14 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your feedback! We're so glad your samples arrived quickly and hope they help you find the perfect choice for your project.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Posted my sample out straight away. Wasn’t quite what we were looking for but would definitely recommend

12 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your lovely feedback! We're so pleased to hear you found us easy to deal with and that your sample arrived quickly. While we're sorry it wasn’t quite the right fit this time, we truly appreciate the recommendation and would be delighted to help you find the perfect option in the future.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Great samples

Very responsive company, the samples arrived quickly and are of great quality. I will be ordering very soon!

11 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind words! 😊

We’re thrilled to hear that your samples arrived quickly and that you’re happy with the quality. That means the world to us! We work hard to make sure every order meets the highest standards, so it’s wonderful to know we’re hitting the mark.

We can’t wait to help with your upcoming order - please don’t hesitate to reach out if you need anything at all. Thanks again for your support!

Sarah Lee
Senior Customer Service Advisor

Rated 5 out of 5 stars

Great so far

Sample tiles came quickly and beautiful quality. Looking forward to seeing the final result!

14 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your lovely feedback! We’re delighted to hear the samples arrived quickly and that you’re happy with the quality. We’re excited for you to see the final result too -please let us know if we can help with anything along the way!

Sarah Lee
Senior Customer Service Advisor

Rated 5 out of 5 stars

Samples

Sample tiles came very quickly and are great quality. Appearance is just as depicted on website. Would definitely order again.

11 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your wonderful review! We’re so pleased to hear the tiles arrived quickly and matched what you saw on our website. We truly appreciate your support and look forward to assisting you again in the future.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

free sample

free sample, free delivery, what's not to like, I will definitely be placing an order

11 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for the great feedback! We’re so glad you’re happy with the free samples and delivery. We look forward to your order and are here if you need any assistance in the meantime.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Tiles are of great quality

Tiles are of great quality, fast delivery too.

5 January 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your feedback! We’re delighted to hear you’re pleased with the quality of the tiles and the fast delivery. We appreciate your support.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Good customer service 👍

Good customer service 👍

13 February 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your kind review. We’re pleased to hear you had a positive experience with our customer service and truly appreciate your support.

Sarah Lee
Senior Customer Service Advisor.

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