Stone Tile Market Reviews 

The company send me different batches from the same marble (light emperador) and they do not want to acknowledge that they are different marbles. I have now to remove all marbles and order from another supplier to re-fit marbles which have the same consistency in the bathroom. It is a shame in both costs (some £1,100 for the marbles alone) and time.

They do free samples and keep all tiles in stock.
I am very much pleased with their services. I will shop again 100%.

One of my friend who bought marble tiles from them for his bathroom adviced me this company when I needed floor tiles for my kitchen. I first checked their website and found big and budgeted options and then contacted them. All the process went through very easy and they were very helpful to answer all my questions.
Now I am very happy with the product and I will too suggest them to all my friends if they need such a product and service.

I ordered my sample online and I received them the next day. I visited their warehouse and placed my order. My builder made brilliant job and my bathroom looks amazing. Thanks

I have contacted Stone Tile Market by email on 29/01 regarding some issues I had with my order. After a couple of weeks and no response from them, I decided to post my email on Reviews.co.uk. Then, I got a reply from the company to my review. I then sent additional info to them on the back of their reply directly to their email and again no response. So I decided to post another review on TrustPilot to see if they receive my latest email... Unfortunately, the experience was not good with this company or their tiles, specially if you don't hear from them when contacting by email. I have added the communications below (latest first):

From: me
To: Stone Tile Market
Sent: Friday, 20 February 2015, 20:03
Subject: Fw: Reply to your review of Stone Tile Market on Reviews.co.uk

Hello,

Thank you for replying to my review.

I did request some samples to try and avoid surprises. When you called me about the repeated request for samples I stated that the main reason I ordered them more than once was because I wanted to get an idea of the tones and variations I could expect on the chosen tile. I also ordered samples from other stores too and they did not question why I was asking for more samples... maybe that was my mistake not buying from one of those stores. I decided to buy from you not because of the price, as that was not the best around, but because you had the tile size I wanted (~30cmx30cm) which I could not find elsewhere for that particular stone. Unfortunately, the 10x10cm samples did not do justice to the full sized tiles real look, in a bad way I'm afraid.

It is hard to find a single tile that resembles the pattern suggested on the 2 samples of Botticino that I got from you. I struggled to believe that I got what I ordered based on the samples look - The samples displayed a variation of beige, cream and white veins which matched what I was looking for - furthermore, both samples look very similar, and were ordered way apart! Nonetheless, the majority of the stones were rich in thick and dark grey veins and some brown stains.

I can send you some photos, including of the samples received if you want to analyse this further.

In conclusion, I believe that the samples could have displayed a more realistic picture of the actual tiles. Unfortunately, they played a quite misleading role in my tiles selection decision. And the word Premium on the tile name added a high expectation initially, which turned into bitter frustration to the overall purchase experience.

Sincerely,
M Leite

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From: Stone Tile Market - Reviews.co.uk
To: me
Sent: Tuesday, 17 February 2015, 12:34
Subject: Reply to your review of Stone Tile Market on Reviews.co.uk

Dear M L,

We are sorry for your experience.
We have been in business over 10 years, we serve hundreds of customers every year and we strive to provide the best possible and affordable natural stone for our customers.

We sent free samples for your several sample requests even though we normally only send up to 2 free samples together with different projects photos to be able to give you an idea of the tile and pointing out possible colour variations in natural stone as we aim to provide the most accurate information regarding to each of our customer’s request.

We strive to succeed 100% customer satisfaction and value each of customer’s feedback for us to improve our operation and service standards. We are again sorry for your experience and not answering your e-mail earlier due to system failure and deeply appreciate your feedback for giving us the opportunity to improve our services. We are happy to replace the unsatisfactory items and provide you the required product.

Should you wish to discuss the matter further please contact our customer services team by calling 01708 555 899.

Best regards,

Stone Tile Market

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From: me
To: Stone Tile Market
Sent: Thursday, 29 January 2015, 9:10
Subject: Re: Stone Tile Market: Shipment - 100001772 for Order - 100001838 - a potpourri of leftovers?

Good morning.

I have recently bought 16m2 of Botticino Polished Premium(?!) Marble and after having a contractor waiting for the delivery on 19/01, the tiles eventually arrived the next day, after I called for an update. That was not a big deal, but now that I am writing about other things, I thought I'd mention that too.

When the tiler came to fit the tiles this week, encountered the following issues:
- quite a few stones chipped,
- a few cracked that would break when handling them.

Most importantly I'd like to mention the different patterns. It makes you think "are these really from the same place / root? is this what I ordered?" I know natural stone have variations, different shades and tones - it is not the first time I buy them. These are extremely, unbelievably different; especially compared to the samples received, and the pictures on your website, and the pictures I received by email from one of your projects.

It looks like I've got leftovers of different kinds of stone. Unfortunately, I have to say that I am disappointed and frustrated with the quality of the "Premium" stones received. I really don't think that the cost paid was worth or compatible to this product.

An interesting fact, I have noticed that the front and back stones in all the boxes (the ones you can see without opening the boxes) look very nice! However the ones inside are more like a "potpourri of leftovers".

Sincerely,
Marcia

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From: Stone Tile Market
To: me
Sent: Tuesday, 13 January 2015, 17:00
Subject: Stone Tile Market: Shipment - 100001772 for Order - 100001838

Used site to find hite marble, easy to use web site, fast efficient sample provision.

Ordered online, was called to see if there was anything else I needed, the tiles were in pallets, 7 square metres of mosaics and not one was damaged. Ordered Saturday, received on Tuesday, outstanding service. Highly recommended and not just because of the great prices!

Mrs Atherton, Merseyside.

I wouldn't hesitate to use these people again, the travertine tiles that I bought were a quality product, my tiler said they were very good. They were over half the price that I could have sourced them from locally. Delivery was very quick and the people I spoke to were very helpful. I wouldn't hesitate to use these people again if I needed.

Ordered 20sqm at great price, received a call to confirm delivery day, and the tiles were delivered as agreed, excellent service and I will be using you again.

Tiles delivered on time and when checked I found two were broken. It only took one e-mail and they sent replacements with out any problem. An excellent company to do work with online.

I purchased from this company and ended up having to get a refund from my credit card company as this company refuses to abide by the distance selling regulations :(

steer clear

this claim below that they only kept back the return postage is nonsense as *I* paid the return shipping - the company simply refuses to abide by the distance selling regulations, hence why the credit card company clawed the money back for me in the end, they also did not refund me "straight away" it took well over a month and again only happened at all because I complained to my credit card company who called them on my behalf

Great material, great service! Very informed professional staff, couldn 't be happier. Looking forward to our next project together