Stoves Reviews 

Carol A was knowledgeable, efficient, and helpful. Repair booked. Minimal disruption to my day. Job done.

Very helpful and sorted everything out quickly and without any fuss. What more could you ask for?

We found that the Stoves kitchen chimney hood was poorly made. It was extremely noisy at all levels from the beginning and the motor leaked oil. You cannot get spare parts so we will have to replace with a new one after less than 3 years. We will not buy the replacement from Stoves.

The phone was answered immediately by a very friendly lady called Carol A. I need to make a call to request an engineer which was handled efficiently and professionally. Engineer is available within the next five working days.

Andrew was very helpful and booked an engineer straight away. Excessive noise from the fans of a new Stoves Richmond Deluxe. I was very disappointed to find that the loud cooling fan continues for over an hour after oven has been turned off.

Andrew L was very helpful and efficient, thank you!

Spoke to Susan , who dealt quickly with the problem with our new Stoves cooker . Engineer coming next week .

I had a great experience with Stove. Heather took all the details quickly and efficiently, and she promptly arranged for an engineer to come out. She was very helpful throughout the whole process, making everything straightforward and stress-free. Really appreciate the excellent service!

Spoke to an Andy Salisbury who was very helpful and knowledgeable when he sorted out an appointment to have my oven repaired.

Just a quick thank you to Andrew from Stoves for the help organising a repair call out. Than. 👍

Lovely custom service
No hassle with my issue and was resolved quickly
Thankyou

The gentleman on the phone was very helpful. He listened to my request, and he helped me the best way he could

Andrew L was very polite and helpful and made the whole process very easy ,which being and elderly lady living alone is very important thanknyou Andrew L

Our oven arrived with a terrible noise when the fan came on. It took Pacifica (Stoves maintenance supplier) 4 attempts to fix it, after order wrong parts and due to engineer sickness. When the engineer eventually turned up, he damaged the oven and left us with two broken hobs. Still waiting on the repair, so we have a brand new oven that only half works. Terrible customer service.

Call was answered quickly and the customer service member, Susan, was very helpful and sorted out the issue quickly.

Andrew L was very helpful in arranging an engineer visit after it had proven impossible to do so through the online portal.

Chris was very friendly and helpful on the phone and I got a very old much needed Stoves cooker instruction manual! Thank you!

I had serious problems with my cooker. Andrew L was very helpful and resolved my problem alongside AO.

I called today for warranty help on a newly purchased cooker. I was very quickly responded to by Donna Almond who was able to book me in and pass me to the engineers to resolve the issue with the cooker.
Very happy with the service I was given and happy to have a quick and efficient call.

Thank you!

Donna Almond was most helpful and dealt with our problem efficiently. I have dropped a star because the time taken for a customer advisor to come in the line was excessive.