Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more
The dimplex electric stove was half the price of Argos, was delivered very quickly, faster than the website had said, and to the agreed place. My house wasn't easy to find, but the driver persevered a... See more
Lovely quality. The best delivery service I’ve ever experienced and so well packaged, nothing broken or scratched. Keep up the good work and keep using that courier. The BBQ and unit are being well us... See more
Company details
- #8 of 12 best companies in Wood stove shop
- #71 of 136 best companies in Appliance shop
- #15 of 21 best companies in Fireplace shop
- #52 of 123 best companies in Garden Furniture Shop
- #27 of 36 best companies in Barbecue Shop
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Great, answered questions before I bought and really good aftercare
Bbq is awesome, good thick steel, great cooking area. Only problem with the smoker is the air inlet is too small, otherwise- amazing
14 July 2026
Excellent service!
I purchased an air conditioner from StovesAreUs on line and would recommend this company to all. Ordering was easy with updates and super fast postage with it arriving in a couple of days as stated. I couldn't be more happier with the product or the service that I received.
Even the price of the air conditioner was well under other companies for the exact same product.
Well done and again thank you for a smooth transaction.
14 July 2026
£100 increase overnight
I enquired about an aircon ,was told there were plenty . I said it's in my basket I'll be paying this eve or in the morning,they said that's fine . When I went to pay in the morning they had put it up £100 overnight . Pure Profiteering.
12 June 2026
Reply from StovesAreUs
We're sorry to hear you're disappointed.
Due to the exceptionally high demand during the recent warm weather, our air conditioning prices changed in line with supplier costs and market conditions. These price changes were applied across our website and were not related to your enquiry or the fact that the item was in your basket.
If you'd like to discuss your experience further, please contact us directly and we'll be happy to help.
Kind regards,
StovesAreUs
Highly competitive price
Highly competitive price, quick dispatch, excellent communication and very pleased with the product.
13 July 2026
New Grillstream BBQ
I found a Grillstream BBQ slightly cheaper elsewhere by Stovesareus match this plus £10 extra. They dispatched straight away and followed up with emails. Great company and there is actually somebody to speak to rather than a computer bot! I would definitely use them again and recommend to others.
13 July 2026
Great Log Burner and surround
Bought a log burner then followed up with a fire surround . Easy to order and kept fully updated throughout both transactions . Both received in perfect condition as described
10 July 2026
Really decent bbq however it’s a bit…
Really decent bbq however it’s a bit temperamental with starting!
Gas flow interrupts and burners going out periodically.
13 July 2026
Honest review
Updated review -
Company resolved the issues.
You have to pay for your own refunds. They are sent back direct to suppliers and only when they can get hold of them, and confirm they have received it, you get the refund.
Fine as a principle but this took 2 months to resolve, but refunded in the end.
20 May 2026
Unprompted review
All good apart from the communication…
All good apart from no communication about when to expect the item until the day it was coming.
7 July 2026
Lovely looking fire and surround.
7 July 2026
Quick delivery and good price
Quick delivery and good price, one of the few places with air conditioners in stock so pleased to get one delivered so quickly.
7 July 2026
Highly recommend
I bought a very in-demand portable Air con unit that arrived earlier than expected without any fuss or issues, excellent service.
7 July 2026
The product I bought was great but when…
The product I bought was great but when I bought it I was dental email telling me they would tell me when it was dispatched and let me know when it would be delivered. This didn’t happen so lucky my neighbour helped me. Also delivery man refused to help get it up the stairs.
7 July 2026
Reply from StovesAreUs
Good morning,
Thank you for your feedback. We're pleased you're happy with the product.
We're sorry you didn't receive the despatch and delivery notifications. We understand this was inconvenient, and we'll raise this with the courier.
Regarding the delivery, our standard service is kerbside delivery only, so drivers are unable to take items inside the property or upstairs. This information is included on all of our product pages so customers are aware before placing an order.
Many thanks
StovesAreUs
Avoid.
Claimed in stock, then out of stock, then in stock but delivered without notice (so rejected).
Then broke item on attempt at redelivery and simply cancelled order.
Second bad experience here, out of two attempts, so cautioning others against using this company.
7 July 2026
Reply from StovesAreUs
Good morning,
We're very sorry to hear about your experience and sincerely apologise for the issues with your order.
We understand that both our service and communication fell short of your expectations. We appreciate you taking the time to share your feedback, as it helps us improve.
Kind regards,
StovesAreUs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.