StovesAreUs Reviews 

Fantastic customer service when some logs were broken. Everything resolved very quickly.
Would highly recommend

Staff very helpful and item delivered on time.

I made an order on the 24th May. Still haven’t received it. They said 3-5 days delivery. I chased last Friday and still nothing. Worst customer service ever. Avoid at all costs

Very disappointing experience with StoveSAreUs.

The website gives delivery dates when you place an order, but in my experience those dates clearly cannot be relied upon. After ordering, I was repeatedly told items were delayed or not in stock, and I constantly had to chase for updates rather than being kept properly informed.

From the original delivery date to the actual delivery date, the order arrived around two weeks late. Even now, a month on, I am still waiting for tools and accessories that were part of my order, with a value of around £1,500. Once again, I am being told items are not in stock whislt website say otherwise.

The communication has been poor, the delays have been frustrating, and the overall experience has fallen well short of what I would expect from an online company handling orders of this value.

Based on my experience, I would be very cautious about ordering from them again.

An excellent business to deal with. The customer experience is 20/10. The ordering & communicating process with their customer services are exceptional. Keep up the good work CS Team.

They put together a full listing what I needed and made it easy to order.

Product exactly as described. Looks great when fitted.

A Great Service
10 out of 10 for the delivery driver who took the stove to our required spot unwrapped and took the pallet away
Happy Days

Great price & quick delivery

You delivered as you said.

Really pleased with our parasol base and cover which arrived today. After numerous issues with trying to order directly from the manufacturer, the simple ordering and communication process with StovesAreUs was a welcome change! A special thank you to Karen, who was so helpful over the online chat and assisted with the delivery process - we’re very grateful to have our parasol up for the weekend!

This is a scamming company. they are trying to get me to pay for two units that they say was delivered. 4 months age. Only one unit was delivered and they raise this 3 month after delivery enough time for our CCTV to have been overwritten. they are relying on a delivery drivers information that does not show two units at my property. I took delivery of one unit. This harassment is not acceptable.
Edit after reply
Your evidence as you put it is two photos of two different labels on the same box not two different boxes or two deliveries. Also the paper work has two items with exactly the same part number and serial number clearly a duplicate line. See you in court

I purchased the Cozze outdoor three-door kitchen unit with high expectations, but unfortunately the experience was disappointing. The original order was lost by the courier and arrived a day late. More significantly, one of the three boxes supplied contained older stock that was not compatible with the other components or the assembly instructions. I reported the issue immediately, providing photographs to clearly demonstrate the problem. While the customer service team was always polite and courteous, resolving the issue took nearly a month and involved numerous emails and follow-ups before the correct replacement box was finally dispatched. The finished product is satisfactory (if not very time consuming to assemble as instructions are poor) but the delays, inconvenience, and lack of effective resolution mean I cannot recommend this company without reservation.

Waiting for a bbq cover they have had the money for 11 days still no cover still no response apperently they are waiting for a supplier if this is a drop ship item it should of been explained before purchase!!

Stoves are us, were very helpful. Also their price match, not only matched price from cheaper supplier, but beat ut by £10.
Contact was excellent through tracking of stove & delivered on time.
Highly reccomend....

Easy to order , plenty choice , queries answered, good delivery ...happy customer.

Lovely modern fire looks good with or without heat, great service kept me informed when it would be delivered, it was on time and well packed great value for money. 😊

Fab company had free mood lighting. The blaze right 1500 luxe fire is honestly unreal amazing. Looks no different to the 3k ones I was looking at

Ordered 4 separate Sahara outdoor kitchen units. All 4 units contained majority damaged panels. Stovesareus were unwilling to engage properly to deal with this issue.