Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more
The dimplex electric stove was half the price of Argos, was delivered very quickly, faster than the website had said, and to the agreed place. My house wasn't easy to find, but the driver persevered a... See more
Lovely quality. The best delivery service I’ve ever experienced and so well packaged, nothing broken or scratched. Keep up the good work and keep using that courier. The BBQ and unit are being well us... See more
Company details
- #8 of 12 best companies in Wood stove shop
- #71 of 137 best companies in Appliance shop
- #15 of 21 best companies in Fireplace shop
- #52 of 123 best companies in Garden Furniture Shop
- #28 of 36 best companies in Barbecue Shop
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provided by StovesAreUs
Excellent service provided by StovesAreUs when purchasing a Solo Stove Smokeless Firepit, it was the most competitively priced site and arrived a few days later so we were extremely happy with the service provided and would definitely recommend them.
7 April 2026
poor customer service overall
The cover for my smoker was out of stock even though it showed as available when I ordered. That’s somewhat forgivable, but the issue was having to call several times to chase it up. The phone staff were helpful at the time, but they didn’t follow through on their promise to update me. Three weeks later I had to call again to learn the cover was finally being dispatched, and I still didn’t receive any notification. I hope the smoker itself is problem-free, because I’d rather not have to deal with them again.
26 May 2026
Unprompted review
Reply from StovesAreUs
Good afternoon, thank you for your feedback.
We’re sorry for the frustration caused by the delay and lack of communication. This is not the level of service we aim to provide.
Your comments have been shared with the team so we can improve going forward. We appreciate your patience and hope you enjoy your smoker.
Many thanks
StovesAreUs
Kettler Garden Set
I tried getting my garden set and nobody delivered to Northern Ireland this company did - they also price matched a cheaper price that i had received.
Correspondence excellent and quick and arrived much quicker than i thought having to go through customs. I will be recommending this company to friends and family
4 May 2026
Unprompted review
Bought a 36 blackstone griddle
Bought a 36 blackstone griddle, customer service is second to none!
20 May 2026
Very bad customer service
Very bad customer service, they hide behind multiple domain names and email addresses when things go wrong. Tried to get the stove repaired, ended up asking for my money back and return the faulty / dangerous item, after weeks of arguing and they threw all their lawyers at it. This resulted in my Credit Card company giving up despite the consumer credit act was in our favour. Buy Locally so you can visit in person.
17 August 2025
Unprompted review
Reply from StovesAreUs
Good afternoon, thanks for your feedback
Our records show that the stove was supplied in 2020 and that the issue reported related to a damaged rear fire brick. Fire bricks are classed as consumable components within solid fuel stoves and can become damaged through use, installation, fuel type, or handling over time.
Many thanks
StovesAreUs
No issues, good service
Price matched, item delivered promptly, advice given to me professionally when asked, no problems
20 May 2026
The item was delivered quickly and…
The item was delivered quickly and safely being well packed on a pallet and delivered by a good company.
Took about an hour to assemble, which was fine, if fiddly in places and a little unclear.
I had an issue with the finish on the warming rack. A replacement was sent, same issue so I gave up.
Also bought a “fitted” cover separately by the same maker which is nothing like the image nor fitted. I messaged but the response was a collective shrug from customer services.
All in a good BBQ at a great price, delivered well with so so customer service from the OEM.
22 May 2026
It’s exactly as advertised
It’s exactly as advertised, and very easy to install. Looks smart
18 May 2026
Best price for product having shopped…
Best price for product having shopped around. Well informed. Kettler are a good make and bench has lived up to expectation. Was assembled by hubby and I in 10 minutes. Delivery was well communicated and it turned up a when expected.
20 May 2026
Treager pro575
Site said item was in stock for next-day delivery, but had to come from manufacturers and took 5days, but still arrived in a few days and had good communication
15 May 2026
Did a lot of research on new garden…
Did a lot of research on new garden furniture and gosh it’s expensive. We found a great set at Stoves are us. Well priced and good quality. Delivery was flexible and the chap took the pallet to back gate for us to make it easy.
Chairs already made. Just the table to assemble. Love our new set and experience with this company was v positive
19 May 2026
Really pleased with the BBQ
Really pleased with the BBQ, and very happy that the price match was honoured!
19 May 2026
Pit boss bbq
Great product, bought for a 50th birthday present. Delivery was made on my specified date, which was great as it was a surprise present. Recipient absolutely loves it, looking forward to many barbeques in the summer months.
Many thanks
19 May 2026
From start to finish the team were…
From start to finish the team were amazing. First class service. My husband absolutely loves his new kamado Joe , for his special birthday. Delivery was done on the day I requested and on time. Thank you so much
19 May 2026
Really love my cabana bed
Really love my cabana bed. Information on the delivery time could have been better .
18 May 2026
Order was easy
Order was easy. Item was £50 cheaper than Amazon.
Arrived on time in perfect condition.
I haven't given 5 stars as everything went as is should but nothing above and beyond.
I would use this company again.
18 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.