Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #8 of 12 best companies in Wood stove shop
- #71 of 137 best companies in Appliance shop
- #15 of 21 best companies in Fireplace shop
- #52 of 123 best companies in Garden Furniture Shop
- #28 of 36 best companies in Barbecue Shop
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company

- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
Slight delay in delivery but great communication once I concated to query the delay. On arrival it was really well protected and a great price.
Excellent product with an excellent…
Excellent product with an excellent price and quick delivery.
Stove delivered very quickly
Stove delivered very quickly. Really solid fire. Looks like a real fire. Very pleased with purchase
A very reliable company
As ordered, only one arrangement that didn’t go to plan it was delivered early lucky we were in!
Came with 2 pin plug
Delivered on time and product is strong and well packaged. My only gripe is it came with a 2 pin plug and not a 3 pin and no adapter included. Emailed company and no reply. Have to get electrician to change plug.
Not keeping the customer up to date…
Not keeping the customer up to date with delivery dates.

Reply from StovesAreUs
Service was brilliant and the driver…
Service was brilliant and the driver was great, unfortunately the right side base came off when moving into position
Bbq arrived as requested
Bbq arrived as requested. Solid construction and went together reasonably well.
Quick delivery and delivery driver…
Quick delivery and delivery driver placed in the garage with no fuss, the bbq is excellent quality
Best price i could find on the…
Best price i could find on the smashgrill bbq,fast despatch and delivery, great company would recommend and use again.
Delonghi dual fuel cooker
Great service , good customer service, cooker was as described. The price was so much cheaper than anywhere else on the internet, communication about the delivery was great it arrived on time and was also free which is fantastic.
Excellent product
Excellent product,I bought it to replace one I had for thirty years,I gave the old one to a friend as the fan had stopped working,it might go on another thirty years.
Found exactly what we wanted on their…
Found exactly what we wanted on their website. Good price. Delivered quickly.
The set arrived in perfect condition
The set arrived in perfect condition , my sons helped the delivery man put everything in the garage . Then after a cuppa they (my sons not the man) put it together , it was easy to do but they both do that sort of thing in their work anyway . Sorted 😆happy .
The furniture is very good quality …
The furniture is very good quality well packed and easy to assemble
Love the look of this cooker online
Love the look of this cooker online
It didn’t disappoint
Delivery took a little while
I’ve only used the hob so far I’ve got to get used to all the different settings
I’m happy with it and will use it more soon
Looks great in my kitchen
Excellent service provided by StovesAreUs
Excellent service provided by StovesAreUs when purchasing a Solo Stove Smokeless Firepit, it was the most competitively priced site and arrived a few days later so we were extremely happy with the service provided and would definitely recommend them.
poor customer service overall
The cover for my smoker was out of stock even though it showed as available when I ordered. That’s somewhat forgivable, but the issue was having to call several times to chase it up. The phone staff were helpful at the time, but they didn’t follow through on their promise to update me. Three weeks later I had to call again to learn the cover was finally being dispatched, and I still didn’t receive any notification. I hope the smoker itself is problem-free, because I’d rather not have to deal with them again.

Reply from StovesAreUs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.









