The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anita was my property manager…

Anita was my property manager throughout my tenancy for the last 2 years. She was nothing short of fantastic. Always very responsive to any maintenance issues in the flat, always professional and proactive.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Renting a place can be so stressful

Renting a place can be so stressful, and it seems to be getting harder and harder. I’m glad to say Holly at Stow Brothers made finding a place and getting a contract so easy and stress free I couldn’t believe it. No going round in circles, no sales tactics, just honest advice and a really good attitude.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

The Stow Brothers have been fantastic…

The Stow Brothers have been fantastic agents, ensuring the letting process went smoothly and were helpful and attentive with any questions or concerns during the process. Ryan and Tanika have been particularly supportive, making sure everything’s running efficiently which has been a huge relief as a landlord!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Showround with Jessie

We had an amazing agent Jessie show us around the home. Very knowledgeable and was so lovely. Ii was an open house and Jessie explained how they work and what the procedure would be for any offers.
Made it t all very clear and easy for us.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and management

Anita Datta was our Property Manager for the best part of almost 2 years and was absolutely brilliant. She was incredibly attentive, checking in regularly to make sure everything was okay and to allow us to flag any issues we may have had. Regarding issues we did bring to her attention, she often responded with news on a call-out being schedule within the day which was incredibly helpful and honestly quite a rare thing to encounter. Overall we've had such a brilliant time during our stay at the property, mostly accredited to Anita's ease of contact, friendly service and ultimately, her above and beyond willingness to help wherever and whenever she could. Thank you!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Stow Brothers were fantastic with…

Stow Brothers were fantastic with helping us purchase our first home! The communication was great, all staff were so friendly and helpful. Anita especially did a brilliant job chasing all parties involved and getting the completion as smooth as possible, she was great.
10/10 would recommend

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Anita Barjami was fantastic throughout the whole process! Kept us regularly updated and informed and was so on it with chasing all parties.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional team

I have been with the Stow Brothers since over a year now. They have a professional and efficient team. In particular, my agent, Ellie Smith, is polite and helpful. I am pleased to have them as my letting agents.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

The best Estate Agency in Hackney!

Having previously had a very disappointing experience with another estate agent in the area, I can honestly say that Stow Brothers have restored my faith that not all estate agents are the same.

From the outset, Eva’s enthusiasm, professionalism and determination to sell our property were evident. What impressed me most was that this commitment did not stop once the contract was signed. Throughout the entire process, she remained proactive, engaged and genuinely invested in achieving the best outcome for us.

The results speak for themselves. Within just two weeks, Stow Brothers achieved what another well-known local agent had failed to do in almost a year……they sold our property!

Whilst the conveyancing process has unfortunately dragged on, that is certainly no reflection on Eva or the wider team. Lachlan was always available to assist, chase matters when needed and keep things moving wherever possible.

I rarely leave reviews, and when I do it is usually because I have had a particularly poor experience. However, on this occasion I felt compelled to leave one because excellent service deserves recognition.

If you are thinking of selling a property in Hackney, I would strongly recommend speaking with the team at Stow Brothers. Based on my experience, you will not be disappointed.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Stow Brothers for a great service.

Completing a property licence was a pain in the neck and Stow Brothers' staff member Caterina remained on the phone throughout. She was a terrific support, patient, friendly, professional and maintained a sense of humour throughout. I doubt I'd have completed it correctly without her support. She and Ashleigh have kept me on the case, so thank you! Stow Brothers continue to be a recommended agent, in my experience -,professional always, clear with their admin, and efficient.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t be more grateful to Holy and…

Couldn’t be more grateful to Holy and Lauren for helping us through what could otherwise have been a much more stressful flat-hunting process!

They were attentive to our needs and went above and beyond, always communicating kindly and putting us as much at ease as possible.

They didn’t give up, even when it was hard :)

Totally recommend The Stow Brothers and the Hackney franchise!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and helpful property management

We have been using Stow Brothers for the past year and a half and to manage our property and it has been so simple. Anita and Catarina have kept us up to date and always reply promptly to any questions we have. Catarina even helped us get a parcel forwarded onto us. Would definitely recommend.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great communication with Ashleigh…

Great communication with Ashleigh Marla, Really she is the best for us in difficult situation.
We are renting this property more than three years with Stow Brothers Walthamstow and property manger help us a lot.
Thanks again
Khawer

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Dear Claudia,

Dear Claudia,

Thank you so much for your email.

I also wanted to take a moment to thank you personally. As the buyer’s agent, I can honestly say that without your hard work, persistence, and professionalism, this transaction may not have happened. Your commitment to keeping everything moving forward made a real difference.

This deal was a reminder that perseverance matters and that you should never give up, even when challenges arise. Thank you for staying focused and helping us reach a successful completion.

It has been a pleasure working with you, and I hope we have the opportunity to work together again in the future.

Kind regards,

Chaim

2 June 2026
Unprompted review

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