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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products of questionable authenticity or poor quality, with items often arriving squashed, misshapen, or not matching descriptions. Reviewers also frequently experienced issues with customer service, noting a lack of response to emails and unresolved concerns regarding product authenticity. The return process was a significant source of frustration, as many were asked to pay for shipping back to China, often at a cost comparable to the product itself. Delivery times were often criticized for being slow and unreliable, with some orders not arriving at all or missing promised delivery dates, especially for birthday presents. Conversely, a small portion of people felt satisfied with their purchases, praising quick delivery, good packaging, and the quality of the products, sometimes even receiving unexpected free gifts.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reviewers expressing significant... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast delivery, efficient... See more

Order

Clients share ambiguous opinions on order, with many expressing significant dissatisfaction regarding... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over receiving... See more

Response time

Reviewers mention negative feedback about response times, with many reporting that their emails go... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware fake Jellycats

Ordered a fuddlewuddle ginger cat as a backup to my child’s comfort stuffy and when it arrived I was incredibly disappointed to find it’s fake. It looks nothing like the original genuine jellycat. I’ve contacted the company for a refund and had no response.

3 October 2025
Rated 1 out of 5 stars

This is not worth it.

I ordered my item 15 days ago for an overpriced delivery fee, tracking doesn’t work properly, and being asked to rate my experience before my item has even arrived.

1 October 2025
Rated 2 out of 5 stars

Goods not received yet

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

30 September 2025
Rated 1 out of 5 stars

Order not sent

ordered two items for my daughter's birthday, it said delivery within 2-7 days. It's past 7 days now and still not received.

30 September 2025
Rated 1 out of 5 stars

Ordered a Jellycat from here (I'm a…

Ordered a Jellycat from here (I'm a collector) and they clearly sent a fake. When I emailed them they said "it matched the description" and therefore won't give me a refund! If you're looking to buy Jellycats on here DONT!!

10 September 2025
Unprompted review

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