It’s taken me a little time to sit down and write this review, but after six months with my Audi Q4 40 e‑Tron, I feel it’s important to acknowledge the excellent team at Manchester Audi. Abdul Ha... See more
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See what reviewers are saying
I bought an Approved Used Q5 and AJ and the team were very friendly and helpful. There was a fault with the aircon which was a pity but the whole team moved with speed and efficiency to rectify the f... See more
Company replied
Disappointing experience with Manchester Audi with a car reserved online. - Condition of car not as described. - Poor standard of car on handover (twice). - Poor standard of cosmetic repairs. -... See more
Company replied
Very professional customer service at stratstone audi manchester. Many thanks to Natalie Dixon in particular for taking extra care of us. We had 2 cars booked in for a service and they were done in th... See more
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Company details
- #82 of 91 best companies in Car dealer
- #18 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Chester Road,, Old Trafford, M16 9UA, Manchester, United Kingdom
- 01615 325 781
3.4
Average
119 reviews
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Reply from Stratstone - Audi Manchester
Hi Owen,
We are pleased to hear you had a positive experience.
Customer Services
A disgrace to the Audi brand
Superficially, the service here is good. Very welcoming and friendly. But that’s where it ends. I’ve had the misfortune of having to take my Audi here for its services and MOTs over the last four years and every time I’ve been left dissatisfied. Several months ago they failed to perform an urgent tyre replacement during a service (even though I authorised the work), leaving me with no choice but to drive it home. The tyre went flat and the dealership refused to speak to me. I was told at least four times that a manager would get back to me but this never happened. I made a formal complaint to Stratstone, both via their website and by email, and this had also been completely ignored by them. They are a disgrace to the Audi brand.
28 February 2025
Reply from Stratstone - Audi Manchester
Hi Liam,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Good and helpful staff
24 March 2025
Reply from Stratstone - Audi Manchester
Hi Shaun,
Thank you for your kind words!
We're glad you found our staff helpful.
Customer Services
They went above and beyond to make sure…
They went above and beyond to make sure my car was ready before I had to pick my children up from school due to booking centre not telling them I required a a car while my car was in for service and MOT
24 March 2025
Reply from Stratstone - Audi Manchester
Hi Zo,
It is really nice to hear that the team went above and beyond to help you.
We strive to provide excellent customer service and will review our processes to ensure this doesn't happen again.
Customer Services
Welcoming Door and Service Reception Staff …
Welcoming Reception Staff and dealt with by pleasant, capable Service Receptionist. Annual Service plus MOT
done satisfactorily. My only quibble was the quality of the final "Valeting". Suggest they use clean water or change the sponges.
20 March 2025
Reply from Stratstone - Audi Manchester
Hi,
We're glad you found the service reception team helpful and the annual service and MOT satisfactory.
We understand your concern about the valeting. We take all customer feedback seriously and will certainly look into this matte to improve services in the future.
Customer Services
Within my ownership I have had 2…
Within my ownership I have had 2 services and 1 mot at Audi Manchester
1st service took 2 visits for them to achieve.
2nd service to 3 visits for them to achieve.
MOT, after 4 days of holding my car they couldn’t do it. Took it elsewhere and it was done in 35mins.
Avoid!!!
21 March 2025
Reply from Stratstone - Audi Manchester
Hi Joel,
We understand your frustration with the recent service experiences you've had.
We strive to provide efficient and reliable service to all our customers.
We appreciate you bringing these issues to our attention and we value your feedback and will use it to improve our service.
Customer Services
Professionalism from start to finish
12 March 2025
Reply from Stratstone - Audi Manchester
Hi Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Reply from Stratstone - Audi Manchester
Hi,
Thank you for the five stars.
Customer Services
Absolute shocking service from audi…
Absolute shocking service from audi never would i get another car or recommend them to anybody bought a car in October kept having problems with it they said they would book it and get it sorted everytime it comes to the day they would push it back and say the part hasn't come from Germany yet, Then once the engine management light came on they was straight onto it took the car off me for 2weeks apparently fixed it yet the problem is still there now one again they just keep pushing me away and blaming it on tyres now when it's nothing to do with my tyres
4 March 2025
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Luke,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Perfect experience
From my arrival to the end of the day everyone was friendly and helpful.
Kieron in particular is professional and respectful and always there for me.
Thank you
19 February 2025
Reply from Stratstone - Audi Manchester
Hi Liliana,
We are thrilled to hear about your positive experience.
It's wonderful to know that our team, especially Kieron, made your day enjoyable.
We strive to provide excellent service and appreciate your kind words.
Customer Services
brilliant experience and great customer…
brilliant experience and great customer service.
17 February 2025
Reply from Stratstone - Audi Manchester
Hi Mr Sheikh.
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Customer Services
Decent service from Audi Manchester
Decent service from Audi Manchester. Not had to use the warranty cover yet which will be the best test of the service you receive
27 January 2025
Reply from Stratstone - Audi Manchester
Hi,
We appreciate your positive feedback and are glad to hear you've had a good experience so far.
We hope you continue to enjoy your vehicle and look forward to assisting you in the future.
Customer Services
Purchased a new Audi Q4 2 weeks ago
Purchased a new Audi Q4 2 weeks ago, sales were great, have to say post sale customer service is shocking, have an issuse connecting MMI, no positvie response to emails, having to phone them to try and resolve, left message to speak with MD ealier today, no reply or holding call!!
28 February 2025
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Gary,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Audi Manchester
Hi Mark,
We appreciate your kind words and are glad to hear you've had positive experiences with Manchester Audi.
Customer Services
Great experience
Great experience ! Fabulous customer service. Knowledgeable and friendly staff! Keep you informed by txt video clips and phone calls.
29 January 2025
Reply from Stratstone - Audi Manchester
Hi Lindsay,
We're happy to hear you had a positive experience.
We appreciate your feedback and will continue to strive for excellent customer service.
Customer Services
Top notch service
I love Manchester Audi - it makes what is a pain of a job (car service) really quite pleasant as you can drink coffee in the warmth and do some work on the WiFi. You can also check out some of the cars in the showroom and generally have a pleasant time. Staff make this place great - welcoming, friendly and attentive, shout out to Kieran Wright for his brilliant customer service. Easy 5 stars to give.
27 January 2025
Reply from Stratstone - Audi Manchester
Hi Alex,
Thank you for your kind words!
We are delighted to hear that you had a positive experience at Manchester Audi.
We appreciate your feedback about Kieran and we're glad you found him to be helpful and welcoming.
We strive to provide excellent service to all our customers, and we're happy to hear that you enjoyed your visit.
Customer Services
Great service and staff
4 February 2025
Reply from Stratstone - Audi Manchester
Hi Joshua,
We're so glad you had a positive experience.
Customer Services
Motability
super service collection and delivery, service done, car cleaned, thank you
24 December 2024
Reply from Stratstone - Audi Manchester
Hi Chris,
We appreciate you taking the time to share your comments, and we're delighted that you were pleased with the cleanliness of your car upon its return.
We hope to see you again soon.
Customer Services
Great Car Service
Service was great. Instructions to drop off the vehicle were clear and the issue was diagnosed and fixed quickly and to a high standard. Car was also valeted when handed back. Recommended
23 December 2024
Reply from Stratstone - Audi Manchester
Hi,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received.
We appreciate your feedback and are glad you found the process efficient and to a high standard.
Customer Services
Clear information
Clear information. Efficient service and time estimate for work being completed
11 December 2024
Reply from Stratstone - Audi Manchester
Hi,
Thank you for your kind words!
We are delighted to hear you were happy with our service.
Customer Services
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