It’s taken me a little time to sit down and write this review, but after six months with my Audi Q4 40 e‑Tron, I feel it’s important to acknowledge the excellent team at Manchester Audi. Abdul Ha... See more
Company replied
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See what reviewers are saying
I bought an Approved Used Q5 and AJ and the team were very friendly and helpful. There was a fault with the aircon which was a pity but the whole team moved with speed and efficiency to rectify the f... See more
Disappointing experience with Manchester Audi with a car reserved online. - Condition of car not as described. - Poor standard of car on handover (twice). - Poor standard of cosmetic repairs. -... See more
Company replied
Very professional customer service at stratstone audi manchester. Many thanks to Natalie Dixon in particular for taking extra care of us. We had 2 cars booked in for a service and they were done in th... See more
Company replied
Company details
- #82 of 91 best companies in Car dealer
- #18 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Chester Road,, Old Trafford, M16 9UA, Manchester, United Kingdom
- 01615 325 781
3.4
Average
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Paid for a sat nav and mmi issue
Paid for a sat nav and mmi issue , didn't solve the problem, currently debating taking legal proceedings as I've had no return calls on my messages
26 November 2024
Reply from Stratstone - Audi Manchester
Hi Usman,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Great after sale relationship.
The great reception by the workers made me feel at home.
14 December 2024
Reply from Stratstone - Audi Manchester
Hi Wilson,
We're so happy to hear that you felt welcomed and comfortable during your visit.
Customer Services
After service was the worse experience…
After service was the worse experience ive encountered....shocking.
24 November 2024
Reply from Stratstone - Audi Manchester
Hi Christopher,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Brilliant professional service Tanaya…
Brilliant professional service Tanaya is brilliant. Really high level of service
12 July 2024
Reply from Stratstone - Audi Manchester
Hi Chris,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with Tanaya.
Customer Services
Incompetent mechanics. AVOID!!!
After 9 weeks of trying they still failed to repair the mechanical fault on our Q8 under warranty. Had the car sent to Audi Grimsby and it was repaired and returned in 5 days.
1 September 2024
Reply from Stratstone - Audi Manchester
Hi,
We understand your frustration with the extended repair time for your Q8.
It's disappointing to hear that the issue wasn't resolved promptly, and we apologise for the inconvenience this caused.
We appreciate you sharing your experience, and we will use your feedback to improve our service.
Customer Services
Imran at Audi Manchester was super…
Imran at Audi Manchester was super helpful and helped with the issue in my etron immediately and gave me peace of mind by sorting it straight away. Could not be happier with the service at Manchester Audi
23 November 2024
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Paul,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received and that Imran was helpful and friendly.
We appreciate your feedback and hope to see you again soon.
Customer Services
warm friendly great at explaining the…
warm friendly great at explaining the requirements of work
10 October 2024
Reply from Stratstone - Audi Manchester
Hi Simon,
We're glad you found our team helpful and informative.
We strive to provide clear explanations and support to ensure a positive experience for all our customers.
Customer Services
Media disc removed and now lost/missing after…
Media disc removed and now lost after service. (probably stolen by by a sneaky and complicit service team.
No paperwork provided for the service work carried out at collection.
They never call back after contacting them by telephone.
26 October 2024
Reply from Stratstone - Audi Manchester
Hi Mr Jackson,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.co.uk and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Go to Leeds for a better customer experience
I went to Audi MCR with the intention of buying a Q3. I was asked a series of questions re budget, to be told my expectations were too high. He asked would I consider anything else to which I said I wasn't sure as I loved the Q3. I then was made to feel unwelcomed and stupid to be honest. The sales exec said there's nothing he can do and walked away, leaving me sat at his desk, clearly knowing I was there to buy a car. I took my business to Leeds Audi who were nothing but efficient, worked with my budget and were extremely welcoming. The handover was completed today on my new A3. Leeds Audi now have several new customers thanks to my recommendation.
23 October 2024
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Chloe,
We understand your disappointment with your experience at Manchester Audi. We strive to provide a welcoming and positive environment for all our customers, and it's clear that we fell short of your expectations on this occasion.
We value your feedback and will use it to improve our customer service. We are committed to ensuring that all our customers feel valued and supported throughout their car buying journey.
Customer Services
A friendly staff experience overall
A friendly staff experience overall, a quick service and great communication
19 October 2024
Reply from Stratstone - Audi Manchester
Hi Ash,
Thank you for your kind words.
We're delighted to hear you had a positive experience with our staff, service, and communication.
Customer Services
Reply from Stratstone - Audi Manchester
Hi Mr and Mrs Akhtar,
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Fantastic service and I would recommend…
Fantastic service and I would recommend service,MOT and repairs to bodywork.Jake was so helpful and professional and an extra thanks to Alex who sorted a scratch someone decided was an improvement to the cars beautiful features !!!
11 September 2024
Reply from Stratstone - Audi Manchester
Hi Mrs O'Hara,
We're thrilled to hear about your positive experience!
It's wonderful to know that you were so impressed with the service you received.
We're proud of our team and appreciate your kind words about Jake and Alex.
Customer Services
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