Great service as ever looked after by Jamie and Mia who got the car booked in , got the issue diagnosed , confirmed it’s was safe to drive and got the car back to us as quick as they could while pa... See more
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Avoid ! Purchased a Audi RS4 all was good until they got my money, I had issues with the car soon as I drove out the showroom, they took a good few weeks to sort the issue out and I was promised s... See more
Fantastic customer service from Robert Herst and Hollie Delooze at Warrington Audi. They looked after me from start to finish. Thank you for going above and beyond, it’s very much appreciated. Damian... See more
Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, United Kingdom
- 01925 358 822
3.6
Average
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Very professional and faultless …Warrington Audi
Very professional and faultless Warrington Audi restored our faith in Audi dealerships after some horrendous visits to Liverpool Audi
31 March 2026
Reply from Stratstone - Audi Warrington
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Warrington Audi Customer Services
No hassle rang up for a recall
No hassle rang up for a recall, got an appointment straight away fantastic staff and service.
26 March 2026
Reply from Stratstone - Audi Warrington
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Warranty
Can’t fault the advisors and front office house staff. Car less than 6 months out of warranty developed a major suspension fault
26 February 2026
Reply from Stratstone - Audi Warrington
Hi Claire,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Second hand car purchase …
Whole experience of buying a second hand car and using the service department was excellent. Would recommend this garage to all
1 September 2025
Reply from Stratstone - Audi Warrington
Hello Julie,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hi Katy,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hello Geraint,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Service
As mentioned above, the driver who collected and returned the car was polite and professional.
18 March 2026
Reply from Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hello Brian,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hello Danny,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
A breakdown in communication
A breakdown in communication. Resolve satisfactorly by Warrington's service manager
12 February 2026
Reply from Stratstone - Audi Warrington
Hello Stephen,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Incorrect information given / was over…
Incorrect information given / was over priced for jobs that don’t need to be done
4 March 2026
Reply from Stratstone - Audi Warrington
Hi Tammy,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello Bob,
Hollie will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
⭐ 1 Star
⭐ 1 Star – Extremely Poor Experience
I paid a £500 deposit to Warrington Audi in November 2025 and was told it would be refunded. Months later, I still have not received my money back.
I have called multiple times and spoken with management, including Anthony, and each time I was promised the refund would be processed. Despite these repeated assurances, nothing has happened and I am still waiting for my £500.
Chasing your own money for months is completely unacceptable for a dealership representing a major brand. The lack of accountability, communication, and follow-through has been incredibly frustrating.
If you are considering dealing with Warrington Audi, be very careful about paying any deposit and make sure you have everything in writing.
I am still waiting for my £500 refund and expect this matter to be resolved immediately.
15 March 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hello Mazhar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The staff lovely welcome from reception…
The staff lovely welcome from reception right through to leaving keys and collecting keys keep you updated on your car and if you have any problems they sort them best Audi garage I have been to
16 February 2026
Reply from Stratstone - Audi Warrington
Hi Marianne,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with our staff at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good experience Andy was very helpful…
Good experience Andy was very helpful and arranged everything I needed including a courtesy car whilst my vehicle was in for a service and some additional repairs
27 January 2026
Reply from Stratstone - Audi Warrington
Hello,
Andy will appreciate you leaving this a review - thank you!
Have a nice day!
Warrington Audi Customer Services
AVOID AVOID AVOID
If I could give 0 stars I would. I had the car for 9 days before the appointment. All bodywork was done before i collected the car. While at the branch, the car got multiple dents and scratches. I complained and was completely ignored. I had to repair the damages myself. Disgraceful company.
31 January 2026
Reply from Stratstone - Audi Warrington
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Warrington Audi Customer Services
Awful Customer Service - beware of this dealership
Purchased a vehicle in January, paid a £1000 deposit. Waited over a week for delivery to be told they couldnt supply as it had been in an accident. I have been waiting on a refund since the 22nd january and still not received despite the dealership telling me "it has been paid". I have been fobbed off. Absolutely Awful customer service. I would never now purchase a vehicle from this dealership. Buyer Beware.
22 January 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Simon,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
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