Stratstone - Audi Warrington Reviews 149

Very disappointing experience. I purchased a vehicle from Audi Warrington and reported a defective seat within 30 days of ownership. Despite acknowledging the issue, the matter has dragged on for over three years with repeated delays and poor communication.
A decision has now been made by the Motor Ombudsman, yet Audi Warrington still appears unwilling to comply. I expected far better customer service and accountability from a premium dealership.
Based on my experience, I would not recommend Audi Warrington.

As above, Jamie was great to deal with

I was well looked after on my visit

Very helpful and kept me updated on progress throughout

Always helpful as ever. Thanks

Had excellent service this week and, for me, customer service is what makes the real difference when choosing where to return as a customer.

On arrival there was hardly any wait at all — within a few minutes one of the service team ladies welcomed me over to her desk. She was friendly, warm, professional and genuinely made the experience pleasant from the outset.

We changed the Audi E-Tron GT 12v battery, not because of a fault, but as preventative maintenance knowing these can begin to lose power approaching four years old. The whole process was handled efficiently and professionally throughout.

Excellent service and being made to feel valued as a customer is incredibly important, and this experience certainly reflected that.

We are considering a second Audi after July, so will continue looking at their website. We are keeping the GT, just need another car, so we will definitely be back

Work carried out in a time acceptable to waiting.
Staff as ever were lovely.

Great customer service.
Professional as ever from the service team.

Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team

Prompt and courteous. Very efficient as I booked at short notice

Very simple survey which enabled me to say what I wanted

A great buying experience. Great staff. I mean as a whole, fantastic. I am so impressed. Thank you for the help, before and after. Thanks for hooking a brother up!!

Stright forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.

Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the time of purchase. Also the added help of installing the A1 mats on site by Gregor which helped me as I have arthritis and cannot easily bend down. A nice touch!

Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.

Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.

Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.

Very professional and faultless Warrington Audi restored our faith in Audi dealerships after some horrendous visits to Liverpool Audi

No hassle rang up for a recall, got an appointment straight away fantastic staff and service.