Advert contained incorrect mileage and didn’t disclose the car’s demonstrator history. It also took more than a week to get a full video of the vehicle. Not the level of transparency or service expect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good care and attention, particularly by the staff on reception booking my car in and giving me updates about progress. The only criticism I have is that when I returned my car the following day... See more
Company replied
Following review of website phoned Stratstone Derby to check availability of X3. Spoke to Matt S and explained I would like to view but was 130 miles away Straightaway he arranged a wash and ma... See more
Company replied
Purchased my new bmw, (approved used) ! Josh Vardy answered all my questions etc , had a good test drive ,came back and struck up a deal, part exchange my 430 , Josh kept me informed up till the day... See more
Company replied
Company details
- #81 of 90 best companies in Car dealer
- #17 of 19 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #49 of 54 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4RZ, Derby, United Kingdom
- 01332 369511
2.5
Poor
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stratstone BMW Derby
Very happy with the service received. Despite all the issues around the world which are out of our control we managed to get our vehicle within a few weeks of the original promised delivery date. Overall a very happy customer.
12 June 2022
Reply from Stratstone - BMW Derby
Hello Mrs Rogers,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
The best service level from a car dealer
10 June 2022
Reply from Stratstone - BMW Derby
Hi David,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Polite helpful professional staff
Polite helpful professional staff. Made the whole appointment procedure easy and effortless from start to finish. Couldn’t have asked for a better experience. Well done and Thank you.
9 June 2022
Reply from Stratstone - BMW Derby
Hello Mrs E. Maher,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Garage staff very polite but lacking in…
Garage staff very polite but lacking in communication and organisation.
Left waiting and wondering if car repair would be ready for collection that day after an early morning drop off.!
8 June 2022
Reply from Stratstone - BMW Derby
Hi Christopher,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Reply from Stratstone - BMW Derby
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
First Class
Brand new, modern dealership with some seriously nice motors.
Really professional and helpful staff.
First class experience.
2 June 2022
Reply from Stratstone - BMW Derby
Hi Steve,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Very poor service at derby
2 June 2022
Reply from Stratstone - BMW Derby
Hi Matthew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
My car was taken for recall on driver…
My car was taken for recall on driver airbag. The overall customer service was excellent.
29 May 2022
Reply from Stratstone - BMW Derby
Hi Paul,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Buying a new car
Dealing with Stratstone and especially Wayne Stilwell over the last few months has been a pleasant experience. Wayne has been very helpful and informative throughout the process
28 May 2022
Reply from Stratstone - BMW Derby
Hi Graeme,
Thank you for giving the BMW branch in Derby such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Excellent service thank you
27 May 2022
Reply from Stratstone - BMW Derby
Hi Stephen,
Thanks for the great rating!
We are always happy to help.
Customer Services
Annual service
Very quick and efficient collection of my car for annual service. Breakfast support is a nice treat.
26 May 2022
Reply from Stratstone - BMW Derby
Hello,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
MoT and Brake fluid service were…
MoT and Brake fluid service were completed as requested with the usual helpful video inspection sent to my phone.
I had notified an issue with slight “juddering” between gears on acceleration and paid £100 for fault diagnosis.
The fault was diagnosed as the EGR valve which was replaced at a further cost of £156
It turns out that this is a known issue and increasing numbers of BMW drivers are highlighting this to the manufacturer.
In which case I have two questions.
1)If the Fault Code highlighted this as an issue why was I charged £100 for the diagnosis
2) shouldn't there have been a recall for this EGR manufacturers known fault and the associated costs borne by BMW
I welcome your response and any associated recompense
Chris Hare
25 May 2022
Reply from Stratstone - BMW Derby
Hi Mr Hare,
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
I have already done this
25 May 2022
Reply from Stratstone - BMW Derby
Hi Karen,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We do hope to see you again in the future.
Customer Services
Good customer service whit good work
Good customer service whit good work, definitely recommend
24 May 2022
Reply from Stratstone - BMW Derby
Hi Maria,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - BMW Derby
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
Great dealership
19 May 2022
Reply from Stratstone - BMW Derby
Hi Darryl,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
good service with good clear information
15 May 2022
Reply from Stratstone - BMW Derby
Hi Phil,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Great service
14 May 2022
Reply from Stratstone - BMW Derby
Hi Sam,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Very poor customer service
Very poor customer service
Left my car with bmw and didn’t get a update call for 5 days and wasn’t happy with the outcome neither did they email me over photos which they said they will multiple times never get through on the phone when I called multiple times like they where avoiding my calls…poor service very poor recommend to else where
13 May 2022
Reply from Stratstone - BMW Derby
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
BMW Stratstone was a pleasure yet again…
BMW Stratstone was a pleasure yet again to purchase my car from Wayne a class act and a personal thank you from myself.
13 May 2022
Reply from Stratstone - BMW Derby
Hi Liam,
Thank you for the positive review!
I will be sure to share it with the team here at the BMW branch in Derby.
Take care!
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.