Advert contained incorrect mileage and didn’t disclose the car’s demonstrator history. It also took more than a week to get a full video of the vehicle. Not the level of transparency or service expect... See more
Company replied
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See what reviewers are saying
Very good care and attention, particularly by the staff on reception booking my car in and giving me updates about progress. The only criticism I have is that when I returned my car the following day... See more
Company replied
Following review of website phoned Stratstone Derby to check availability of X3. Spoke to Matt S and explained I would like to view but was 130 miles away Straightaway he arranged a wash and ma... See more
Company replied
Purchased my new bmw, (approved used) ! Josh Vardy answered all my questions etc , had a good test drive ,came back and struck up a deal, part exchange my 430 , Josh kept me informed up till the day... See more
Company replied
Company details
- #81 of 90 best companies in Car dealer
- #17 of 19 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #49 of 54 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4RZ, Derby, United Kingdom
- 01332 369511
2.5
Poor
434 reviews
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Reply from Stratstone - BMW Derby
Hi Mr Hadley,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Excellent customer care from initial…
Excellent customer care from initial enquiry to collecting our car, well done
9 May 2022
Reply from Stratstone - BMW Derby
Hi Alan,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
On arrival I was greeted with the offer…
On arrival I was greeted with the offer of a hot drink, then directed to an allocated Service Assistant, I had requested a curtesy car whilst my own vehicle was being serviced, this the Service Assistant had all prepared or me along with being conveniently parked.
On completion of the service the Service Assistant telephoned me to advise my vehicle was ready for collection at my convenience.
I received a vehicle health check via e-mail, along with the Service Assistant going through this with me when I returned to the garage for collection.
All went swimmingly well, very easy and convenient.
9 May 2022
Reply from Stratstone - BMW Derby
Hi Adrian,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at BMW Derby.
Have a lovely day!
Customer Services
Very friendly and professional from the…
Very friendly and professional from the moment I walked through the door and until I left
7 May 2022
Reply from Stratstone - BMW Derby
Hi Graeme,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Excellent service
4 May 2022
Reply from Stratstone - BMW Derby
Hi Sarkar,
Thanks for the great rating!
We are always happy to help.
Customer Services
Alan Prior - 1st Class - Credit where credit is due!
Had the pleasure of dealing with Alan Prior of Stratstone Derby last week purchasing a used BMW X3.
After having a very recent poor experience with a well known used car "supermarket" I have not been full of excitement starting the process off again with another dealer.
However, what a pleasant experience start to finish with Alan. The level of detail over the phone from him from first enquiry was 10/10. We went over a lot on the phone and e-mail to ensure I did not have a wasted journey to the dealership which is a fair distance from my home.
There was zero fuss with my part exchange and just pure professionalism throughout the whole transaction, no hard sell.
I am a self confessed petrolhead and was nice to engage with a car salesman for once who had a very keen interest in cars rather than the usual reselling of finance products.
All in all a very positive and refreshing experience and the best car buying experience I have had to date.
I will be back at some point happy to deal with Alan again!
Many Thanks
3 May 2022
Unprompted review
Reply from Stratstone - BMW Derby
Hi Ryan,
We are happy to see that your recent visit to the BMW branch in Derby has been a positive one!
The branch is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Customer Services
Younus was fantastic from beginning to…
Younus was fantastic from beginning to end. Kept me updated throughout the whole process. A great asset to Statstone and would definitely recommend to others.
2 May 2022
Reply from Stratstone - BMW Derby
Hello,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Brilliant service by everyone…
Brilliant service by everyone especially Kate on reception. Everyone very helpful.
2 May 2022
Reply from Stratstone - BMW Derby
Hi Nigel,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
New refurbished place but same old poor…
New refurbished place but same old poor customer service. Not a premium experience when we pay premium price! Just as an example- my complimentary hot drink never arrived despite was promised someone will bring it when waiting. Not as if we go there for a drink but at least a courtesy when waiting >45min just to collect my car after service! Not planning to return again and will look at other nearby BMW dealers unless customer service dramatically improves at Stratstone Derby.
30 April 2022
Reply from Stratstone - BMW Derby
Hi Supreeth,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Very happy and very friendly customer…
Very happy and very friendly customer service team. Very good understanding helpful explaining.
29 April 2022
Reply from Stratstone - BMW Derby
Hi Kumar,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Brilliant Service from enquiry to…
Brilliant Service from enquiry to driving to away, I dealt with Gavin - recommend!
29 April 2022
Reply from Stratstone - BMW Derby
Hello Amy,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Great service from Sam with great…
Great service from Sam with great communication throughout. New showroom looked really clean and bright also. Well done Stratstone BMW Derby!
28 April 2022
Reply from Stratstone - BMW Derby
Hi Mr Hodgkinson,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
great work carried out
great work carried out. kept waiting for a bit due to miscommunication between staff but money knocked off my bill. Went in for an mot and service but didnt have to pay for mot
28 April 2022
Reply from Stratstone - BMW Derby
Hi Phillip,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Very pleasent staff excellent service
28 April 2022
Reply from Stratstone - BMW Derby
Hi David,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Excellent service
Excellent service, welcomed by Sarah when I arrived. Offered a drink. Served by Jess, who answered all my questions. Was polite, took time to listen to my hectic day whilst booking in my service. Arranged hire car, sorted service plan. Rang me when car was ready.
Really pleasant relaxed experience. Highly recommended
27 April 2022
Reply from Stratstone - BMW Derby
Hello Karen,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Reply from Stratstone - BMW Derby
Hi Bobby,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
See my previous comments
25 April 2022
Reply from Stratstone - BMW Derby
Hi David,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Very satisfied.
The 1st time I have used Stratstone BMW, very happy with cost and service.
25 April 2022
Reply from Stratstone - BMW Derby
Hi,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Great service recommend
23 April 2022
Reply from Stratstone - BMW Derby
Hi Sean,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Stradstone were great but bmw were…
Stradstone were great but bmw were shocking 8.5 months wait was a pain
22 April 2022
Reply from Stratstone - BMW Derby
Hi Gary,
It is wonderful to receive such a positive review for Stratstone.
We are sorry that there was a wait, we appreciate the frustration of this.
All the best!
Customer Services
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