Stratstone - Land Rover Milton Keynes Reviews 

Despite receiving emailed confirmation of car service I booked for 10am on 17th June from both MK and from Stratstone, I arrived on the 17th to be told that it had been booked in for the 27th.
I was advised that they would try to fit the car in but were very busy. Having driven 20 miles to get there I found this unacceptable. Fortunately, they did fit my car in but not at the time I had booked. I had to re-arrange my whole day and that of a friend who had arranged to pick me up and drop me off when the service was done. I also incurred a £20 taxi fare.
When finally collecting the car at 16.30, it had been supposedly cleaned. The car had white water marks on the bodywork AND inside on the glass and dashboard dials. The car was dirtier than when I took it in!
I have emailed MK explaining the events of the day and my disappointment but have not even had the courtesy of an acknowledgement from the Service Manager.

The staff themselves are friendly enough but the communication and outcome are poor. I've bought several vehicles through the dealership but loyalty doesn't appear to count for anything.

Stratstone Jaguar Land Rover Milton Keynes’ polished brand image crumbles the moment something goes wrong—which, in our case, it did repeatedly. Our vehicle, purchased from Stratstone Jaguar Land Rover Milton Keynes, developed a serious fault in the high-voltage system that left it completely undriveable—not once, but twice—stranding us and requiring roadside recovery. Despite initial assurances that the issue had been resolved with a software update, the same critical fault reoccurred just two months later, exposing the inadequacy of both the diagnostics and the so-called fix. Attempts to reject the vehicle under our consumer rights were met with obstruction, scripted responses, and ultimately a “final response” that shut down the complaint without resolution. No one at Stratstone was willing to consider returning or replacing the clearly defective vehicle. For a brand that claims to deliver innovation and luxury, the experience has been one of frustration, delay, and a complete lack of accountability.

We will not be using Stratstone Jaguar Land Rover Milton Keynes again—and we will be advising our friends, neighbours, and colleagues to look elsewhere. There are many other main dealers in the local area (BMW, Volvo, Volkswagen) offering significantly better customer service.

Emma in sales was superb, so easy to work with and very very helpful. A very smooth purchase!

Suki was very friendly and helpful. Great to have facilities to wait whilst work is done.

Stratstone failed to get parts delivered on days promised
why not get the parts in and then arrange with the customer fitment of said parts instead of booking a date and letting the customer down on numerous occasions

Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every time.

Suki is a brilliant example of what great service looks like. He always goes above and beyond, he even booked me a taxi to MK Centre while my car was being serviced. It’s the little things that make a big difference.

Shout-out as well to Gideon, who I hear is sadly leaving. He always remembered my name, which shows the personal care this team gives.

As a business owner myself, I know how vital good customer service is, it’s what builds loyalty and trust. Price matters when buying a car, but service like this is what makes you stay.

Staff were very friendly and helpful even though I was there for just an MOT.

Thanks to Millie and Sharon for their help.

A rare experience nowadays where all staff, regardless of their function in the business, are friendly and personable and seem to genuinely value customer service and experience.

the service was carried out but none of the other work. I was told I would receive a follow up call to book in the uncompleted work and diagnostic on the deployable steps. I have still not received the follow up call.

Excellent customer service. Well done.

Great first impression, using Stratstone Land Rover. Very welcoming and polite service, with simple communication for works carried out, as part of a Service.

Every issue diagnosed appears to take 2 visit or more to resolve ie one to diagnose and then there is always a wait for parts, even basic items.

Good service, price quoted was price charged and the pick up and return was excellant. But the car was returned un-valeted

Communication could’ve been better.

The overall experience of being welcomed from the moment I stepped in the showroom.

The dealing with the service contact (Millie) was simple, straight-forward and efficient.
The main dis-appointment was the cost of the service which was 40% dearer than a local Jaguar approved service centre (not a small back-street garage).

The staff at the Milton Keynes branch have been excellent. However, the Birmingham Erdington branch addressed the fault and subsequently directed me to the Milton Keynes branch, where I originally purchased the vehicle. At the time of purchase, I was informed that any branch would be able to handle issues covered under the warranty. Even the staff at the Milton Keynes branch were unsure why I had been referred back to them by the Birmingham branch.

Quick, proffessional and friendly