I have been looked after for many years with my two Jaguars. I travel from Rugby but I always feel they will do whatever is necessary to make me pleased and satisfied I travelled all that way to see t... See more
Location
Switch locationNorthfield Drive, Milton Keynes, MK15 0DQ Buckinghamshire, England, GB
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See what reviewers are saying
From emails to walking in the show room was the best experience ive had in my 30 years of buying cars .. made to feel so welcome with being offered drinks upon arrival & the manager introdu... See more
Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... See more
Company replied
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, United Kingdom
- 01908 086 855
3.5
Average
171 reviews
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Every issue diagnosed appears to take 2…
Every issue diagnosed appears to take 2 visit or more to resolve ie one to diagnose and then there is always a wait for parts, even basic items.
9 May 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Bushby,
We understand your frustration with the multiple visits needed to resolve issues.
We strive to provide efficient service, and we're sorry that your experience hasn't met your expectations.
We appreciate your feedback and will use it to improve our processes.
Stratstone Customer Services
Good service
Good service, price quoted was price charged and the pick up and return was excellant. But the car was returned un-valeted
9 May 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Raymond,
We appreciate your feedback and are glad you found our service and pricing to be satisfactory.
We understand your disappointment regarding the car's condition upon return.
We strive to ensure all vehicles are returned in a clean and valeted state and will investigate this further to prevent similar occurrences.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Wallage,
We understand that communication is crucial, and we strive to ensure our customers have a positive experience.
We will take your comments into consideration as we continue to improve our communication processes.
Stratstone Customer Services
The overall experience of being…
The overall experience of being welcomed from the moment I stepped in the showroom.
8 May 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi,
We appreciate your kind words and are thrilled to hear that you had a positive experience from the moment you stepped into our showroom.
We strive to create a welcoming atmosphere for all our customers, and we're glad that we were able to achieve that for you.
Stratstone Customer Services
The dealing with the service contact…
The dealing with the service contact (Millie) was simple, straight-forward and efficient.
The main dis-appointment was the cost of the service which was 40% dearer than a local Jaguar approved service centre (not a small back-street garage).
7 May 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi John,
We appreciate your feedback and are glad you found Millie's service efficient.
We understand your disappointment regarding the cost of the service. We strive to offer competitive pricing, but recognise that costs can vary between service centers.
We value your business and will continue to work towards providing excellent service.
Stratstone Customer Services
The staff at the Milton Keynes branch have been excellent.
The staff at the Milton Keynes branch have been excellent. However, the Birmingham Erdington branch addressed the fault and subsequently directed me to the Milton Keynes branch, where I originally purchased the vehicle. At the time of purchase, I was informed that any branch would be able to handle issues covered under the warranty. Even the staff at the Milton Keynes branch were unsure why I had been referred back to them by the Birmingham branch.
1 May 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Vedat,
We appreciate your feedback and are glad to hear that the staff at the Milton Keynes branch have been helpful.
We understand your frustration regarding the experience at the Birmingham Erdington branch.
We strive to ensure that all our branches are equipped to handle warranty issues, and we will investigate this discrepancy to ensure consistency across all locations.
We value your feedback and will use it to improve our customer experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Paul,
We strive to provide quick, professional, and friendly service.
Stratstone Customer Services
As promised
Car delivered at a sensible time (9am) by appointment will all work completed by 3pm, including valet service.
22 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Stuart,
We strive to provide our customers with a positive experience, and we are pleased to know that we met your expectations.
Stratstone Customer Services
Best Land Rover dealership out there!
19 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Cook,
We're thrilled to hear you had such a positive experience!
Stratstone Customer Services
F Type in for an Engine warning light - 2 months later.
F Type in for an Engine warning light thinking it was going to be a day job. Ended up being nearly 2 months due to parts and staff shortages (and a few conversations with some very rude and blunt people in the service department). The only positive was Simeon, a very polite and honest gentlemen who ended up taking on my repair who was a pleasure to deal with in the end. But unfortunately I cant see myself going back - especially having bought a separate car from the same dealership a couple of weeks before this all unfolded.
29 January 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Watkinson,
We understand your frustration with the extended repair time and the less than satisfactory interactions you experienced with some members of our service department.
We appreciate your kind words about Simeon and his dedication to providing excellent customer service.
We value your feedback and will use it to improve our processes and ensure a more positive experience for future customers.
Stratstone Customer Services
Suki Nar is by far the greatest…
Suki Nar is by far the greatest ambassador Stratstone JLR have. His customer service just impeccable.
11 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi John,
Thank you for your kind words about Suki.
We are delighted to hear you had a positive experience and appreciate your feedback.
Stratstone Customer Services.
To get the work done when they said…
To get the work done when they said they were going g to do it
11 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Peel,
We appreciate your feedback and are glad to hear that you were satisfied with the work.
Stratstone Customer Services
Work completed as advise to good standard
7 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Anthony,
We appreciate your positive feedback and are glad to hear that you were satisfied with the work completed.
Customer Services
Efficient checking in and meet and…
Efficient checking in and meet and greet and prompt text message when car was ready
1 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Tony,
We're so glad to hear you had a positive experience with our check-in process and prompt communication.
Stratstone Customer Services
No information on what went on with the…
No information on what went on with the health check
Keep customer informed, especially when you tell customer you will email them the information.
I still don't know what was done and what was found
4 April 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi John,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Ms Adolpho,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
5* for sure
5* for sure. The 3rd car I have purchased through LR Milton Keynes. Steve Greenfield has sold me all 3 now. Steve always gets what he knows you want. From walking through the door, coffee, and the simplicity of the purchase I cannot recommend the dealership highly enough. Thank you Steve 😊
25 January 2025
Unprompted review
Reply from Stratstone - Land Rover Milton Keynes
Hi Tina,
We are thrilled to hear about your positive experience at our Land Rover Milton Keynes.
It's wonderful to know that you've had such a consistently great experience with Steve.
We appreciate your kind words and will share your feedback with Steve.
Stratstone Customer Services
All round excellent service
All round excellent service. Simeon was fantastically helpful and the uber ride home was very much appreciated. Great coffee!
19 December 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi David,
Thank you for your kind words.
We are delighted to hear you had a positive experience and found the service to be excellent.
We appreciate your feedback about Simeon.
Stratstone Customer Services
Very efficient service and they looked…
Very efficient service and they looked after my request.
17 December 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi,
Thank you for your kind words.
We are pleased to hear that you were happy with the service you received.
Stratstone Customer Services
Very Efficient
Very Efficient. Able to use a breakout cubicle to do some work. Friendly and helpful guys all round.
16 December 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Christopher,
We appreciate your kind words and are glad to hear you had a positive experience.
We strive to provide a comfortable and productive environment for our customers.
Stratstone Customer Services
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