Stratstone - Land Rover Reading Reviews 

I was meant to feel at home. Tea, water, biscuits and coffee were offered ! The sales consultant was very knowledgeable.

Anticipating that Stratstone would neglect to inform us about the arrival/no-arrival of a back-ordered part, we checked prior to our scheduled repair visit. Would have had a wasted visit if we hadn’t, as we weren’t alerted to the part’s non-arrival. Over the years we have bought many cars from Jaguar Landrover Reading and it’s disappointing to be overlooked in this way.

Always a warm welcome at the Reading Branch. Service with a smile and a coffee.
Thank you.

Quick turn around time
Great communication from start to finish

Tim Cooper the Sales Specialist could not have been more helpful. Very happy with the deal offered, the delivery lead time and so far very happy with my new Range Rover. Please keep up the good standards as this is the now the sixth RR/Jaguar I have purchased from yourselves. Maintain this standard and it will be a full electric rather than Hybrid next time? Thanks

We have had Range Rovers and Vogues for many years and mostly get a dissapointing service (we'd try another Landrover Retailer but this is the nearest one to us). Our car went in for the breaks to be repaired and arrived home with a faulty charging point. After-sales are what you would expect from a cheap supermarket. The booking times are super long, and one needs to chase for emails and responses constantly. Very frustrating, and I am sure their reputation will catch up with them.
As I can't respond to a reply I am editing my review. Thank you, we are still waiting for a response to our email last sent 28th February so our car can be booked in to be fixed! I sent a follow up email on 10th March to the person in charge and that was/is also ignored! I appreciate that everyone is busy but this is really quite unexpectable.

Had a "Check Engine" light on my 14mth old Velar on Christmas eve! Contacted Stratstone and was told to bring it in for a quick diagnosis. While I drank coffee and ate mince pies in their comfy reception area "Tom" told me an O2 sensor wasn't working, he had one in stock and would replace while I waited. Car fixed and Christmas saved! Thanks to Tom and Stratstone!

Fast efficient service! Car was ready for me in 2 hours which was way above my expectations. Thank you

Disgraceful service.

Agreed a monthly payment price for an Evoque, they even put in writing that I would be "locking in that price at order". Nothing in the hire agreement (PCH) about price rises and yet a month later, they call me up saying its going up astronomically a month and they couldnt even give me a reason why.

Even my originally quotation at that price, which that order the car at, that was supposedly "locked in" is still in date...

Wow what a car crash of a place. I had two other offers at the time and chose them as they were lower but think that was just a sales tactic from them.

Friendly and professional service from the staff. MOT was completed with the agreed time frame.

I would like to express my sincere gratitude for the exceptional assistance I received from Steven Luker during my recent visit to Stratstone Jaguar Land Rover in Reading. Steven is an outstanding supervisor whose professionalism and kindness truly set him apart.

He went above and beyond to ensure my tyres were fixed promptly and efficiently, taking the time to explain everything clearly and making me feel valued as a customer. His polite and approachable demeanour, combined with his willingness to help, made the entire experience smooth and stress-free.

Steven is a fantastic asset to your team, and I genuinely appreciate his dedication and hard work. I wouldn’t hesitate to recommend Stratstone Jaguar Land Rover, thanks to the excellent service provided by Steven.

Good service all round

As ever I can only command the whole of the customer service team. Aista is always friendly and very efficient.
I also appreciate the video describing well the work done and any recommendations.

Its like Cheers "where everybody knows your name" Recently Land Rover in Reading has started again to personalise the service. I am extremely encouraged. My last two experiences with Reading LR have been extremely good.

Vehicle electrical readouts not working. Vehicle heath check printout was inaccurate

I’ve recently had issues with the steering rack on my F Pace Jaguar, when I became aware this was a common problem with F Pace’s I called Client Care (JLR UK) who sent me on a wild goose chase with it not looking positive I would get a satisfactory resolution.

Thank goodness I booked in at JLR Stratstone, Reading where Keith Homer (Aftersales Manager) agreed to look into the issue for me. I provided Keith with all the information and evidence I had for the fault and he contacted Client Care on my behalf. Had it not been for Keith I have no doubt that I would have been palmed off my Jaguar UK.

Thanks to Keith’s knowledge & awareness of such issues the matter has has been resolved with a positive outcome. I can’t thank Keith enough for all his help over the past few weeks.

Highly recommend.

Services department Keith
My journey with Land Rover Reading began when I purchased my vehicle new, and initially, I couldn't have been more pleased with my choice of dealership. For years, I've trusted them with everything from routine services to MOTs, and they consistently delivered the premium experience you'd expect from a luxury car brand. The staff understood what it meant to be a Land Rover owner, and they treated both me and my vehicle with exceptional care and respect.
However, I'm deeply disappointed to report that recent changes in the service department's management have transformed what was once a stellar experience into something barely recognizable. The contrast is stark and, frankly, shocking. The new customer service management seems to have completely abandoned the values that once made this dealership special.
The most frustrating change has been their complete disregard for customer convenience. Where the previous management team understood the importance of providing courtesy vehicles and ensuring clients weren't left stranded specially when the service has been booked well in advance and agreed the new approach by Keith seems to be "not our problem." They'll take your car and show zero concern for how you'll manage without it. They’ll also take it for a few test drives as well but I’m not too bothered about that however I know other owners will. This isn't just an inconvenience – it's a complete departure from the level of service Land Rover customers expect and deserve.
What's particularly jarring is Keith’s new approach. To be blunt, his demeanor and handling of clients would be more at home in a budget used car lot than at a prestigious Land Rover dealership. There's none of the sophistication or attention to detail that you'd expect from a luxury car brand. Instead, we're treated as mere transactions – get in, get out, next customer.
The current situation is nothing short of atrocious, and it's heartbreaking to see how this new management is eroding Land Rover's brand integrity. This isn't just about convenience or service – it's about maintaining the standards that make Land Rover special. When you invest in a premium vehicle, you expect premium treatment throughout your ownership experience. Sadly, that premium experience at Reading has been replaced with something that feels cheap, rushed, and impersonal.
For a long-time customer who has always championed the Land Rover brand, this decline in service is more than disappointing – it's unacceptable. The dealership urgently needs to reassess its approach to customer service before they permanently damage their reputation among loyal Land Rover owners. The current situation is a far cry from the excellence we've come to expect from the brand, and it's a change that needs to be addressed immediately.

Poor communication from dealership. Was left without car overnight - had to make my own way home on train. Dealership did not ring me once i was forever ringing them. Vehicle health check was only sent the next day when i chased

Really good communication prior to my visit. On the day; repairs completed whilst I waited. Very timely, good coffee, wifi and area to sit and complete some work. Excellent