Hi just purchased a Land Rover Evogue from stratstone reading. They went above and beyond , delivered the car , as described immaculate condition ……Very helpful with hole process , would recommend t... See more
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Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection... See more
Company replied
well organised when you get through to the right department. The pointless waste of your time American front end to phoning in is not good. the on-line booking feature is almost a criminal waste of ti... See more
Company replied
Service advisor, Roland Payne, was excellent. He kept me fully informed throughout the time my XF was in for service, brake pads/discs replacement and MOT. My car was beautifully clean on pick up and... See more
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Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Bennet Road, RG2 0QX, Reading, England, United Kingdom
- 01183 155 736
3.8
Great
157 reviews
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Excellent Service
Excellent Service, got me back on the road within 2 hours.
Please thank your team for me
31 October 2024
Reply from Stratstone - Land Rover Reading
Hi Robert,
We're delighted to hear about your positive experience.
We appreciate your kind words and will pass your thanks along to the team.
Stratstone Customer Services
Absolutely bloody awful
Absolutely bloody awful, I've put a stop on any service or new car purchases from the Strattone Group. (Jardine) for the company of 400 employees I work as Chairman
Absolutely dreadful experience of poor service and long lead time. You have to wait ages for them to even answer the phone. I had to wait 8 weeks for a routine recall or 12 weeks if I wanted a courtesy car.
When you finally had the vehicle, you let me down on timing and kept the car over the weekend.
My service representative didn't respond to emails or phone calls, so I wrote officially the sales manager, who didn't even have the courtesy to reply.
The service advisor and service manager, should be sacked immediately and join Keir Starmer's dole queue
My experience wasn't just bad, it was awful
1 November 2024
Unprompted review
Reply from Stratstone - Land Rover Reading
Hi Gary,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Reading
Hi Florian,
We appreciate your kind words and are glad you enjoyed your experience.
Stratstone Customer Services
Awful customer service
Awful customer service. I cancelled my order a couple of weeks after placing it as the dealer couldn't match another quote I received. I was told from the beginning that my deposit was fully refundable as long as the car hadn't been built, yet I have been refused a refund and outright ignored by the Business Manager there ever since I put through my cancellation. Avoid this dealer as they have zero integrity and extremely poor customer service. I called the dealer again today and I was told by another person there that they are unsure why I haven't been refunded. This clearly shows that the Business Manager I have been dealing with has no clue about their own policies. The contract I signed did not state anything about a no refund policy.
30 October 2024
Unprompted review
Reply from Stratstone - Land Rover Reading
Hi,
Thank you for your review.
We're very sorry to hear about your experience with us.
This is not the high standard of service that we strive to deliver and it would appear that we have fallen short of expectations on this occasion.
Please would you be able to email service.followup@stratstone.com with your details, so that we can investigate this further.
Thank you in advance.
Stratstone Customer Services
Reply from Stratstone - Land Rover Reading
Hi Messay,
Thank you for your five stars! We value your feedback.
Stratstone Customer Services
The customer service person who looked…
The customer service person who looked after me, Roland, was first class. Thank you Roland
Dr Paul Thompson
29 October 2024
Reply from Stratstone - Land Rover Reading
Hi,
We are delighted to hear that you had a positive experience with Roland.
We appreciate your kind words and will pass them along to him.
Stratstone Customer Services
Great customer service and the personal…
Great customer service and the personal surface will use them again
25 October 2024
Reply from Stratstone - Land Rover Reading
Hi Robert,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our customer service.
Stratstone Customer Services
Key reset
slick but dashboard panel got rest and it took me ages to get it back to where it was
23 October 2024
Reply from Stratstone - Land Rover Reading
Hi Ken,
We appreciate your feedback and understand your frustration with the dashboard panel.
We're always striving to improve our products and will take your experience into consideration.
Stratstone Customer Services
Recent visit to Stratstone
The purpose of my recent visit was a tech update on my key - the whole process was handled efficiently and professionally. I wouldn’t hesitate to recommend Stratstone Landrover in Reading.
22 October 2024
Reply from Stratstone - Land Rover Reading
Hi Karl,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our tech update service.
We strive to provide our customers with efficient and professional service.
Stratstone Customer Services
Perfection
Totally successful outcome. Professional approach from collection and return of our lovely Landy + skilful work to organise battery function = superb performance. Thank you
11 October 2024
Reply from Stratstone - Land Rover Reading
Hi Mrs Farsch,
We're thrilled to hear about your positive experience!
It's wonderful to know you were happy with the professional service and the successful outcome of your Land Rover's battery repair.
We appreciate your kind words and are glad we could help.
Stratstone Customer Services
Still Maintaining Good Service.
Service advisor, Roland Payne, was excellent. He kept me fully informed throughout the time my XF was in for service, brake pads/discs replacement and MOT. My car was beautifully clean on pick up and customer service all round was good from drop off to collection. The Jaguar 3 year old car service discount makes a financial difference too. I’ve been coming to Jaguar Reading for 22 years now and hope this attention to detail prevails.
16 October 2024
Reply from Stratstone - Land Rover Reading
Hi Tony,
Thank you for your kind words about Roland and the service you received.
We are thrilled to hear that you were kept informed throughout the process and that you were happy with the cleanliness of your car upon pick-up.
We appreciate your loyalty and hope to continue providing you with excellent service for many years to come.
Stratstone Customer Services
Great Customer Service
Great Customer Service
We had an amazing experience, the staff are very efficient and highly attentive. Highly recommend Stratstone - Land Rover Reading
16 October 2024
Reply from Stratstone - Land Rover Reading
Hi Dippy,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our staff provided excellent service.
Stratstone Customer Services
I think from the time I arrived till I…
I think from the time I arrived till I left the service I received was second to none.
14 October 2024
Reply from Stratstone - Land Rover Reading
Hi Mr James,
We're so glad to hear you had a positive experience with us.
We strive to provide excellent service and are delighted that we met your expectations.
Stratstone Customer Services
Reply from Stratstone - Land Rover Reading
Hi Nigel,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
The drop off and collection…very good
The drop off and collection arrangements are excellent
3 October 2024
Reply from Stratstone - Land Rover Reading
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Reply from Stratstone - Land Rover Reading
Hi David,
We understand your frustration with the wait time.
We strive to provide efficient service and are disappointed to hear that your experience fell short of your expectations.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
no value to money
no value to money . Simple tyre price which is outside in open market in less than 200 GBP ,they are charging more than 250GBP
26 September 2024
Reply from Stratstone - Land Rover Reading
Hi Maan,
We understand your frustration regarding the pricing of our tyres.
We strive to offer competitive pricing, but we also consider factors such as brand quality and service.
We appreciate your feedback and will take it into consideration as we continue to evaluate our pricing strategy.
Stratstone Customer Services
Reply from Stratstone - Land Rover Reading
Hi Gurmeet,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
My Discovery Sport was recalled for a…
My Discovery Sport was recalled for a steering issue, which was booked in to JLR Reading for the repair, when I collected my car the entertainment screen was no longer working, which I reported to them immediately. I then had to book the car back in for inspection and they said it was not related to the works carried out even though it had to be due to something they did whilst in their workshop. It was obvious that they had disconnected the battery during the recall works as all the trip metres were on zero when I got it back, which may have caused some kind electrical fault on the controller when re-connected. After many conversations with customer service, they finally said they would take the car in for diagnostics, but they would charge me for the pleasure.
I have had 4 Land Rovers and 3 Jaguars and was considering buying a new Defender. NOT ANYMORE!
20 September 2024
Unprompted review
Reply from Stratstone - Land Rover Reading
Hi Keith,
We understand your frustration with the issues you experienced with your Discovery Sport.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
We are committed to providing our customers with a positive experience and will investigate this matter further to ensure that similar situations are avoided in the future.
Stratstone Customer Services
Reply from Stratstone - Land Rover Reading
Hi Chris,
Thank you for the positive review.
We appreciate your feedback and will ensure this is passed over.
Stratstone Customer Services
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