Excellent service from start to finish at the Colchester Porsche car dealers. Our salesman, James Waller was professional at all times. He went out of his way to ensure that we received the best exper... See more
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Excellent service from start to finish at the Colchester Porsche car dealers. The staff are friendly and professional at all times. The staff go out of their way to ensure that you receive the best ex... See more
MoT for my car, first visit following purchase of 4 year old Porsche with Porsche dealer warranty (not purchased here). Had been noticing a "rattling" sound from engine, asked if someone would just l... See more
Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Auto Way, Ipswich Road, CO49HA, Colchester, United Kingdom
- 01206 598 209
4.6
Excellent
178 reviews
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Well
Well, customer contact was very good, as you were clearly under pressure to get the work done timely, due to staffing, but customer service did everything everything possible to keep me updated of progress.
10 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Andrew,
We appreciate you taking the time to leave us a review.
We're happy to hear that you were kept informed of our progress, and we did everything we could to complete the work promptly.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi Anthony,
We appreciate your positive feedback and are so glad you had a great experience with our service from beginning to end.
Customer Services
Very disappointed
I decided, probably too quickly to purchase a Porsche at the dealership leaving them a £3000 deposit within 5 minutes of them asking for one, following a change of mind I am still waiting (03/10/2025 )for my refundable deposit and have been told it will take 10 working days to return my money without any prior notice of these conditions. I Will never give them my business in future.
22 September 2025
Unprompted review
Reply from Stratstone - Porsche Centre Colchester
Hi Stephen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
My best experience by far at Porsche Colchester
Communication was excellent, I was kept informed of the progress of the car through the workshop.
I was informed of any additional work needed with no pressure to have this done so I could have a think and make an informed decision.
A big Thank you to Heather and Mikayla.
Excellent health check video
16 September 2025
Reply from Stratstone - Porsche Centre Colchester
Hello,
We're happy to hear that you were well-informed about your car's progress and appreciated the health check video.
We appreciate your acknowledgment of Heather and Mikayla's approach to additional work.
Thank you for your feedback!
Customer Services
I received a polite and friendly…
I received a polite and friendly welcome at reception and was offered a drink. I waited until Micheala met me and checked my car in. A quick look underneath my car on the lift and I was soon despatched in a courtesy car. I recieved a call three days later to say that my car was ready for collection. Great service from professional and friendly staff.
15 September 2025
Reply from Stratstone - Porsche Centre Colchester
Hello Geoff,
We're happy you received a friendly welcome and prompt service.
It's great to hear that you were well taken care of and that Michaela provided professional service.
Thank you for your positive feedback.
Customer Services
Great customer service
Great customer service. Rebecca kept me informed of progress, even having said I was in no great rush to have the car back, and to fit it in. A few items needed sorting. She had the information required with prices too when she telephoned me, thus allowing me to make a decision without lots of consideration. Thanks too, to Ian, who collected the car initially, then returned it very early a few days later, due to my busy day and being out of home from 8.45am. I really appreciate it. Thanks all, Neil
12 September 2025
Reply from Stratstone - Porsche Centre Colchester
Hello Neil,
We appreciate you taking the time to leave us this positive feedback.
We're happy to hear that you received great customer service and that you were well-informed of the progress by Ian.
We're glad the vehicle collection and return worked well for you.
Customer Services
Porsche Colchester Excellent Service
Heather and the team were amazing. A speedy and professional check-in with a curtesy car waiting ready to go. Communication through out the day including the time for collection was excellent and the check out was seamless. A fantastic overall experience of Porsche Colchester, Excellent work.
29 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hello Peter,
We're happy to hear that you had such a fantastic overall experience.
It's great to know that you found the check-in speedy and the communication excellent.
We appreciate your positive feedback about Heather and the team.
Customer Services
good customer service
28 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Porsche Colchester - A great experience.
Porsche Colchester is a great experience. The whole team are a pleasure to deal with. Great communication and exemplary service. I can't recommend them highly enough.
17 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Max,
We appreciate you taking the time to leave us such a fantastic review.
We are so glad to hear that the team provided great communication and service.
Customer Services
really happy with the service provided.
14 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hello Keiren,
We appreciate you taking the time to leave us this fantastic review.
Customer Services
Very slow to book in for servicing
Very slow to book in for servicing, having to book several months in advance.
13 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hi,
We appreciate your feedback and apologise for the long wait times you experienced when booking your service.
We'll review our scheduling process.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi Robert,
Thanks for the great rating!
We are always happy to help.
Customer Services
Could be better
Service Advisor was exceptionally porfoessional, polite and knowledgeable.
Reception and show room personnel were pleasant to deal with.
Service it self far from opc standards with lot of delays
24 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hi,
We appreciate your positive comments regarding our advisor and personnel.
We regret delays impacted your service experience and will address this to improve our standards.
Thank you,
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi Maxine,
We are happy to hear that you received good service from our friendly staff.
Customer Services
Very friendly and helpful service
Very friendly and helpful service - the car service was completed before I expected it to eb which was very helpful
8 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Roger,
We're so glad to hear you found our service friendly and helpful.
We appreciate your feedback that the car service was completed ahead of schedule.
Customer Services
I was disappointed that my car didn’t…
I was disappointed that my car didn’t receive the standard complimentary wash that’s usually included with the service. I had booked well in advance, and the car was dropped off early and finished by 2 PM, so there was plenty of time for it to be done. As this was my first experience using Porsche’s service, it was a letdown and not the level of service I expected.
6 August 2025
Reply from Stratstone - Porsche Centre Colchester
Hello Lorna,
We regret that the complimentary car wash was missed during your first service visit.
We appreciate you bringing this to our attention, especially as the car was ready in good time.
We'll review our processes to ensure a consistent experience for every client.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hello Ben,
Thank you for the five stars.
Customer Services
Hospital and friendly
24 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Kim,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Mikayla was polite
Mikayla was polite, respectful, courteous and very efficient. All the other team members were friendly and made a special fuss over my 3 year old son. Special mention also to Jack for making my little boy fall even more in love with the Porsche brand.
28 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Bernard,
We're happy to hear that you had a wonderful experience!
We appreciate your kind words regarding Mikayla and Jack's efficiency and friendliness.
It's great to know your son enjoyed his time with us and developed an even greater appreciation for the brand.
Customer Services
The team were so helpful over warranty…
The team were so helpful over warranty renewal. My experience with Colchester was totally different to my previous experience with Leicester. Colchester Stratstone now my main dealer!
21 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Mark,
We're happy to hear that our team provided helpful warranty renewal assistance.
We appreciate your feedback and are so glad your experience with us was positive.
Thank you!
Customer Services
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