Excellent service from start to finish at the Colchester Porsche car dealers. Our salesman, James Waller was professional at all times. He went out of his way to ensure that we received the best exper... See more
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Excellent service from start to finish at the Colchester Porsche car dealers. The staff are friendly and professional at all times. The staff go out of their way to ensure that you receive the best ex... See more
MoT for my car, first visit following purchase of 4 year old Porsche with Porsche dealer warranty (not purchased here). Had been noticing a "rattling" sound from engine, asked if someone would just l... See more
Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Auto Way, Ipswich Road, CO49HA, Colchester, United Kingdom
- 01206 598 209
4.6
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Slow Service, but excellent staff
A rather disappointing 7 week lead time to carry out much needed warranty repairs to my 911 was frustrating to say the least, however the saving grace was the very professional assistance of Mikayla in the service department - who was very helpful, responsive and did everything she possibly could to assist me.
1 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hello Mr Hardman,
We regret the extended wait for your warranty repairs.
We appreciate your positive feedback regarding the helpful and responsive assistance you received from Mikayla in the service department.
Thank you for taking the time to share your experience with us.
Customer Services
No record of booking, no followup
No record of booking, expensive work carried out that did not resolve the issue, and after reporting this, there has been no follow up. Just assumed I was not interested.
30 June 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Lee,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Great Servive
The staff were took a long time with me sorting out my connect problem and setting up my car
2 July 2025
Reply from Stratstone - Porsche Centre Colchester
Hi,
We appreciate your positive feedback and are so glad we could assist you with your connection problem and car setup, even if it took a while.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi Mark,
We appreciate your feedback and are so glad to hear that our reception and service teams made you feel welcome and well-cared for.
Customer Services
Service team were very professional.
Service team were very professional as were the collection anddelivery drivers. Service work was completed ahead of promised date.
16 June 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Raymond,
We're happy to hear that the service team and drivers were professional, and that the work was completed promptly.
We appreciate your feedback.
Customer Services
as before
as before. Heather Morris was pleasant, efficient and punctual. What more can one expect?
26 June 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Gert,
We appreciate your positive feedback!
We're happy to hear that you found Heather to be pleasant, efficient, and punctual.
Customer Services
Avoid plenty of other dealers where…
Avoid plenty of other dealers where your money can be spent who care for the customers and know how to work on your cars unlike this dealership very poor service
6 June 2025
Unprompted review
Reply from Stratstone - Porsche Centre Colchester
Hi Mark,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Took 6 weeks to repair and didn’t even…
Took 6 weeks to repair and didn’t even charge the car so could barely get home
17 June 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Ryan,
We regret your repair took so long, and the car wasn't charged.
We'll look into how we can improve our service.
Thanks for your feedback.
Customer Services
Excellent service
12 June 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Austin,
Thank you for the five stars.
Customer Services
Really felt looked after.
9 June 2025
Reply from Stratstone - Porsche Centre Colchester
Hi John,
We are so happy we made you feel cared for.
Thank you for your feedback.
Customer Services
Great experience with Porsche Colchester
I had a great experience with Porsche Colchester. They collected my car and continued to service the car and kept me informed at all times with excellent feed back and customer service.
22 May 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Debbie,
We're glad you had a great experience with your service.
We appreciate your feedback and are happy to hear that you were kept informed with excellent customer service.
Customer Services
Professional service
21 May 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Christopher,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Excellent efficient service
Very pleasant visit again. Reception staff were friendly and attentive. And the Kevin the service advisor was efficient. Knowledgeable and professional.
20 May 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Simon,
We're happy to hear that you found your visit pleasant and that our reception staff were friendly and attentive.
We appreciate your feedback regarding Kevin's efficiency, knowledge, and professionalism.
Customer Services
Offered a warm welcome and offered…
Offered a warm welcome and offered drink. Seen to quickly and did a walk and talk around the car. Pleasurable experience all round.
14 May 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Tim,
We strive to provide a welcoming and informative environment for our customers.
Thank you for taking the time to share your positive feedback.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi,
We appreciate you taking the time to share your positive experience.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi Dave,
Thank you for your five stars!
We value your feedback.
Customer Services
Friendly and fast service
Friendly and fast service. Car was ready same day instead of following day. Highly recommend.
8 May 2025
Reply from Stratstone - Porsche Centre Colchester
Hi David,
We appreciate your kind words and are thrilled to hear about your positive experience.
We strive to provide exceptional service and are glad that we were able to meet your expectations.
Customer Services
Dissatisfied with Porsche Colchester again
Hugely expensive repairs outside of the warranty apparently. Lack of spares available meaning the car was with them for far longer than planned. Car returned with a fault that wasn't there before. The service team communication was good but ultimately did not make up for the issues encountered.
30 April 2025
Reply from Stratstone - Porsche Centre Colchester
Hi,
We understand your frustration with the recent repair experience.
We strive to provide efficient and reliable service, and we're sorry to hear that your expectations weren't met.
We appreciate your feedback and will use it to improve our processes.
Customer Services
Reply from Stratstone - Porsche Centre Colchester
Hi Mr Ashworth,
Thank you for your kind words!
We appreciate your feedback.
Customer Services
Had to wait an extra day to get my car…
Had to wait an extra day to get my car serviced as the loan car had a flat tire, waited around ages to even hand my car keys over. Also did a poor job of washing my car so had to re wash
1 May 2025
Reply from Stratstone - Porsche Centre Colchester
Hi Tim,
We understand your frustration with the delays and the car wash.
We strive to provide a seamless experience for our customers, and it's disappointing to hear that we fell short of your expectations.
We appreciate your feedback and will use it to improve our service.
Customer Services
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