I've been very disappointed with the after-sales service at Porsche Centre Nottingham. My car was misdiagnosed as having a fault with the trims. I told them this wasn't the cause and asked th... See more
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Great experience all round. From Morgan handling the booking and keeping me updated during the visit along with arranging a space for me to work, to the hosting team for keeping the drinks topped up a... See more
A great experience with OPC Nottingham - service team kept us fully informed and worked their way through a very tricky and awkward repair.
Having called Porsche Nottingham I was greeted by a very enthusiastic and polite young man who's product knowledge was second to none, nothing was to much trouble and a video and pictures came throug... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Electric Avenue, NG2 1RS, Nottingham, United Kingdom
- 0115 934 0062
4.3
Excellent
287 reviews
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Reply from Stratstone - Porsche Centre Nottingham
Hi Alan,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Very efficiently handled
Very efficiently handled, as always.
The Service Advisors were very helpful throughout the process, which I greatly appreciated.
20 December 2024
Reply from Stratstone - Porsche Centre Nottingham
Hello Colin,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our team provided excellent service.
Customer Services
The service here is usually very good…
The service at Stratstone Porsche Nottingham is usually very good but getting return calls from service is a bit of a nightmare at times.
Several calls over several weeks to try and book an MOT and extend a warranty is not something I'd expect from a premium brand however, once I did get through to someone, the service was great as always.
6 December 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi,
We understand that getting in touch with our service department can sometimes be challenging, and we apologise for any inconvenience this may have caused.
We strive to provide excellent customer service and will certainly take your comments into consideration as we continue to improve our communication processes.
We're glad to hear that once you connected with someone, the service was up to our usual standards.
Customer Services
Professional and friendly service
11 November 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Mr Gray,
Thank you for your kind words.
We are pleased to hear that you had a positive experience.
Customer Services
Corrections of recalls
Friendly greeting, detailed explanation of what will happen, timely completion of work abd a clean automobile to pick up! The only criticism was the number of times I had to call to organise the actual service.
28 November 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Tim,
We appreciate your kind words about our team's friendliness, thoroughness, and timely service.
We strive to provide a positive experience for all our customers.
We understand your frustration with the need to call multiple times to schedule your service.
We will take your feedback into consideration as we work to improve our communication and scheduling processes.
Customer Services
Everything happened as was agreed
Everything happened as was agreed. Good timekeeping. All work done was explained. Cost was as agreed.
29 November 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Steve,
We appreciate you taking the time to share your positive feedback.
We're glad to hear that everything went smoothly and that you were satisfied with the service.
Customer Services
great service as usual
15 November 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Paul,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Very easy dropped Taycan off for…
Very easy dropped Taycan off for service in the morning and picked it up in the afternoon!!
15 November 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Christopher,
We appreciate your kind words and are glad to hear you had a positive experience with our service.
Customer Services
Service provided by staff was excellent
The work was carried out on time and service was excellent
8 November 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Nicola,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Dylan was exceptionally welcoming and…
Dylan was exceptionally welcoming and helpful
Overall a very satisfying first visit
28 October 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Paul,
We appreciate your kind words about Dylan's welcoming nature and helpfulness.
We strive to provide excellent customer service and are glad you found your first visit satisfying.
Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hello Dean,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hi Daniel,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hi,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Staff refuse to listen to my input
Staff refuse to listen to my input, even though i spent 20 years in professional motorsport-Works teams, Chrysler Ford, Brabham, Ferrari .transmission engineer. + my own successful business- Followed up by a 23 thousand hour airline career. What would I know about machinery? Last job 2 hours diagnostics to prove what I said in the first place.Very nice coffee though
17 October 2024
Reply from Stratstone - Porsche Centre Nottingham
Hello Philip,
We understand your frustration with the experience you had.
It's important to us that our customers feel heard and valued, and we're sorry that wasn't the case in this instance.
We appreciate your feedback and will use it to improve our service.
Customer Services
Great experience
Experience was very good, communication was excellent and everything was well organised.
9 October 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Antony,
We're so glad to hear that your experience was positive!
We strive to provide excellent communication and organization for all our customers.
Customer Services
Non existent customer service
I dropped off my car on 5/10 for Major service and MOT it was due to be ready for 9/10. I advised Mechanic that I would collect on the 12/10. On ringing on 12/10 to check it was ready, I was informed their was only one Customer client mgr available and she was with a customer. After 20 mins I rang again to be told that they were still with the customer and only this person could tell me if my car was ready. I suggested that I'm sure the customer wouldn't mind being interrupted so my simple question "was my car ready for collection?" This took another 5 minutes before the Customer client mgr came on the phone with a cherry good morning. I advised that having to wait 20m to get a simple answer whether my car was ready, didn't help my morning. She said that she was the only one dealing with customers on a Saturday, told her that wasn't my problem and that my car wasn't ready as the Mechanic had been off all week. I informed her that the mechanic had told me they were off until the 10/10. To then be informed that he had been off sick week and there had been no hand over and my car hadn't had its MOT. So no comms about my car during the week, no call to me to confirm any delay no nothing. Appalling customer service, look forward to the call to confirm when my car is ready and to be asked to give a 10/10 rating. Some chance. Will take my car elsewhere next time where the customer service matches the brands value.
12 October 2024
Unprompted review
Reply from Stratstone - Porsche Centre Nottingham
Hello Chris,
We understand your frustration with the delay in your car's service and MOT and the communication issues you experienced.
We value your feedback and will use it to improve our customer service.
We strive to provide a seamless experience for our customers, and we apologise that your recent visit did not meet your expectations.
Customer Services
Very helpful
Jenny was helpful, offered great communication and the car was perfect on return. I was also able to work from an internal office which gave me flexibility, thank you. Super work
9 October 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi David,
We're thrilled to hear about your positive experience!
It's wonderful to know that you found Jenny helpful and that the car met your needs.
We appreciate your kind words about the internal office, and we're glad it provided you with flexibility.
Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hello Mr Hillmoren,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Very poor communication and customer…
Very poor communication and customer care skills travel to silverstone or Leicester they look after you far better.
2 October 2024
Reply from Stratstone - Porsche Centre Nottingham
Hi Nic,
We understand your frustration with the communication and customer care you experienced.
We strive to provide excellent service to all our customers and are disappointed to hear that your expectations were not met.
We appreciate your feedback and will use it to improve our services.
Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hi John,
Thank you for your kind words - we're glad to have been of service!
Take care,
Customer Services
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