Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
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Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... See more
Company replied
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... See more
Company replied
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... See more
Company replied
Company details
- #82 of 90 best companies in Car dealer
- #18 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #53 of 60 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
135 Milton St, G4 0DH, Glasgow, United Kingdom
- 0141 331 4600
4.2
Great
815 reviews
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CUSTOMER SERVICE FOR A main dealer NIL
23 July 2025
Reply from Stratstone - Smart of Glasgow
Hi David,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Employees were courteous and helpful
Employees were courteous and helpful, especially the person who had serviced my car.
14 July 2025
Reply from Stratstone - Smart of Glasgow
Hi Sandra,
We are delighted to hear that our employees were courteous and helpful, especially the person who serviced your car.
Customer Services
Appalling service.
Absolutely appalling service by the service representatives. Staff don’t return phone calls. Car was ready on Friday, but due to staff not acting etc, didn’t pick the vehicle up until Tuesday. Car had gone in on Thursday for a simple puncture. Invoice provided no detail for insurance company. Phoned and left messages and emailed staff who did not return calls or reply to emails. Still waiting for someone to come back to me to make a formal complaint.
15 July 2025
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Brilliant service had the car back that…
Brilliant service had the car back that day car feels alot better as well thankyou
3 July 2025
Reply from Stratstone - Smart of Glasgow
Hello,
We're happy to hear that you received brilliant service and that your car feels better!
Thank you for your positive feedback; we appreciate it.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Martin,
We appreciate your kind words and are happy to hear you had a positive experience with our friendly, professional staff.
Customer Services
Lovely friendly professional team …
The staff were very professional, courteous and kind. I was kept informed at every stage as to the cars progress and the work was completed quicker than I expected. It was an excellent experience.
30 June 2025
Reply from Stratstone - Smart of Glasgow
Hello,
We're happy to hear that you found our staff professional, courteous and kind.
We appreciate that you were kept informed of the car's progress and that the work was completed quickly.
Thank you for your feedback.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi George,
Thank you for your review.
Take care,
Customer Services
Clare always welcomes you with a…
Clare always welcomes you with a friendly smile and greeting, always available to help.
26 June 2025
Reply from Stratstone - Smart of Glasgow
Hi Alexander,
We appreciate you taking the time to share your positive experience with Clare.
Customer Services
Service and MOT and door issue
All works carried out as requested.dealt with lease company to sort requirement for new tyres and serviced/MOT done also.Courtesy car ready on arrival.
18 June 2025
Reply from Stratstone - Smart of Glasgow
Hi Gary,
We're happy to hear that all requested work was completed to your satisfaction.
We appreciate your positive feedback regarding our service and courtesy car!
Customer Services
Very helpful staff on phone and in…
Very helpful staff on phone and in person.
Was kept updated on progress of work being done.
Disappointed that they no longer do there pickup service, from home to garage have used this service for over ten years made service day less stressful.
Hope you bring it back even for a small charge.
16 June 2025
Reply from Stratstone - Smart of Glasgow
Hi Angela,
We're happy to hear that our staff was helpful and kept you updated.
We appreciate your feedback regarding the pickup service and the convenience it provided for you over the years.
Thank you,
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Roy,
Thank you for the five stars.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Joseph,
We appreciate you taking the time to leave us a 5-star review.
We are so happy to hear that you received such helpful service from Mairi.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Roy,
We appreciate you taking the time to share your positive experience with our customer service.
Customer Services
Not a great service
Car went in for service and MOT (booked many weeks in advance) and the garage forgot to do MOT. MOT was due to expire within the next two days so had to spend so much extra time running around to get done.
29 May 2025
Reply from Stratstone - Smart of Glasgow
Hi Sadif,
We regret that the MOT was not completed during your service appointment.
We appreciate your feedback and the time you've taken to share this.
We'll review our processes to prevent this issue from happening again.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Sidney,
We're glad you were able to arrange a test drive of the car you wanted.
Customer Services
A45S service and recall
Had my car in for a service and recall work. Claire was very helpful and communicated all work carried out, even sorted my issues pairing my app to the car and organised a courtesy car due to the recall work requiring my car all day. Would highly recommend and will happily use again.
2 June 2025
Reply from Stratstone - Smart of Glasgow
Hi,
We appreciate your positive feedback regarding your recent service and recall work.
We're happy to hear that you found Claire and that they were able to resolve your app pairing issue and arrange a courtesy car.
Customer Services
Ease of services
30 May 2025
Reply from Stratstone - Smart of Glasgow
Hi Bob,
Thank you for the five stars.
Customer Services
Excellent service provided by very efficient staff.
Many thanks to service manager Mharie Mathieson for making my car service a very comfortable experience with arranging everything efficiently including a replacement car.
The service mechanic in charge made a very concise and explanatory reel sent to me on time
They solved the long standing problem with the passenger’s wing mirror unfolding.
Thank you all very much for everything.
29 May 2025
Reply from Stratstone - Smart of Glasgow
Hello Xenofon,
We're happy to hear that your car service was a comfortable experience.
It's great to know that the arrangements and communication were efficient, and that the long-standing issue with the wing mirror was resolved.
Thank you for your feedback.
Customer Services
Problem dealt with quickly and…
Problem dealt with quickly and efficiently staff were excellent
30 May 2025
Reply from Stratstone - Smart of Glasgow
Hi Geoff,
We are delighted to hear that our staff resolved your issue with speed and efficiency.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Ms Maxwell,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
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