Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... See more
Company replied
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See what reviewers are saying
Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... See more
Company replied
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... See more
Company replied
Company details
- #82 of 90 best companies in Car dealer
- #17 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #53 of 60 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
135 Milton St, G4 0DH, Glasgow, United Kingdom
- 0141 331 4600
4.2
Great
814 reviews
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A let down by level of Customer Service...
I dropped the car off at around 8:30am on the first day so it undergo diagnostics for EML and a health check. I didn’t get a phone call, just an email around 2pm that included a video stating the repairs would cost more than £1700. I approved some of the repairs online, but I still hadn’t received any calls from the service department. Eventually, I called them to ask when my car would be ready, and they said they would call me back. Finally, at 4pm, I got a call saying my car would need to stay overnight and that I could pick it up the next day.
The next day came, and by 3 pm, I still hadn’t heard anything. I called the showroom again and was told someone would get back to me. I ended up receiving a text message (not a phone call) letting me know my car was still being repaired. At 5:30 pm, I got a call saying my car was fixed and I could pick it up at by 6 pm, I live about 15 miles away and since no courtesy car was provided I was having to rely on public transport. I picked it up the next morning, to my surprise no complimentary vacuuming or washing done with grease marks all across the bonnet. Honestly, I expected better customer service than I received. I have had better service at Volvo and even Arnold Clark!
28 August 2025
Reply from Stratstone - Smart of Glasgow
Hello Rehman,
We appreciate you taking the time to share your experience.
We are sorry to hear about the issues with communication, the delay in repairs, and the lack of finishing touches on your vehicle.
We aim to provide a higher level of service and will address your feedback to improve our customer experience.
Customer Services
Service day
Excellent staff friendly and professional.
Parking is a problem.though but whole experience is very good
28 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Mrs MacGillivray,
We're happy to hear that you found our staff friendly and professional.
We appreciate your feedback regarding parking and are glad you enjoyed your experience.
Customer Services
Efficiency
27 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Nicky,
Thank you for the five stars.
Customer Services
They charged me but problem is not fix
26 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Mehdi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
All work done efficiently and on time. 27/8/2025
All work done efficiently and on time.
27 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Ian,
Thank you for your positive feedback; we appreciate it.
Customer Services
Excellent Customer Service
Stratstone Glasgow. Such an easy process in buying a used approved car. No pressure, good trade-in price and vehicle ready and available for when I wanted it. No query/ request was too much and was dealt with immediately. Customer service was excellent. Well done John Wilson!
15 August 2025
Reply from Stratstone - Smart of Glasgow
Hello Lisa,
We're happy to hear the used car buying process was easy, with no pressure and a good trade-in price.
It's great the vehicle was ready when you wanted it and that our customer service met your needs.
Thank you!
Customer Services
Did not explain what was actually done…
Did not explain what was actually done and used to wash car as a courtesy which was a nice touch
19 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Gordon,
We appreciate your feedback.
We're sorry the car wash process wasn't fully explained.
We'll work on improving our communication to ensure clarity for everyone.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Veronica,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Alan,
Thank you for your positive feedback; we appreciate it.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Karen,
We appreciate you taking the time to leave us this great review!
Customer Services
Great customer service
Great customer service after a fault with our new car the problem was sorted quickly and our car delivered back to us
9 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Mena,
We appreciate you sharing your positive experience.
We are happy to hear that the fault with your new car was sorted quickly and delivered back to you.
Customer Services
Very helpful sales person
John was very helpful and we never felt under any pressure. He was very helpful and treated us well.
1 August 2025
Reply from Stratstone - Smart of Glasgow
Hi Ken,
We're happy to hear that you found John to be helpful and that you felt well-treated during your visit.
Customer Services
Just unhappy with the service and the…
Just unhappy with the service and the communication from start to finish.
21 July 2025
Reply from Stratstone - Smart of Glasgow
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi Simon,
We're happy you had a great experience.
Customer Services
My experience at Mercedes Glasgow
The approach the salesman (Ross) made was very professional.
I was never under any pressure to buy anything
He was very knowledgeable and polite throughout my visits
1 August 2025
Reply from Stratstone - Smart of Glasgow
Hi James,
We appreciate you taking the time to share your positive experience.
We're glad to hear that the professional and knowledgeable assistance you received from Ross made your visits pleasant and pressure-free.
Customer Services
Don't 100% trust dealer garage
Took car to MB dealer Glasgow for repair because engine amber light on, changed a sensor costs over £800 after collected on the way home drove less than 2 mile amber light on again, next morning back to workshop for 2 weeks new quotation over £1,000. If the workshop gave out a precise diagnosis and exact quotation at the first stage I can choose go ahead or not, but now...it makes me feel I met the cowboy builder you have to pay a 2nd payment or even 3rd to get the job done. Now paid amber light still ON. joking.
Not fair and very disappointed
30 July 2025
Reply from Stratstone - Smart of Glasgow
Hi.
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
I felt I was important as a customer
I felt I was important as a customer. The approach of the staff from reception and call handling to the sales force was of the highest quality.
28 July 2025
Reply from Stratstone - Smart of Glasgow
Hi Thomas,
We appreciate you taking the time to share your experience.
We are so glad to hear that you felt valued and that our team provided top-quality service.
Customer Services
Nice Reception
When I came first to book an appointment, she wasn’t pleasant looking. She can learn to keep her face smiling.
30 July 2025
Reply from Stratstone - Smart of Glasgow
Hi Subbulakshmi,
We appreciate your feedback and are happy you were pleased overall.
We'll address your concern to ensure a more positive experience for everyone.
Customer Services
Reply from Stratstone - Smart of Glasgow
Hi John,
We're happy to hear that the buying process was pleasant and without pressure.
Customer Services
CUSTOMER SERVICE FOR A main dealer NIL
23 July 2025
Reply from Stratstone - Smart of Glasgow
Hi David,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
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