Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... See more
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Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... See more
Company replied
More communication and updates through the long wait for the vehicle to be supplied would have been nice. The on line manual could be more intuitive as well.
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... See more
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
781 reviews
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As always
As always, well looked after and kept informed of what was going on throughout the day.
25 March 2026
Reply from Stratstone - Smart of Leeds
Hello James,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
We found the staff extremely helpful…
We found the staff extremely helpful and talked us through the process. They found the exact car we wanted and it’s perfect. The whole process was easy and efficient.
Thank you
26 March 2026
Reply from Stratstone - Smart of Leeds
Hello Hilary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
High standard low fuel
Luke was excellent, did a great unveiling of the car for my wife. Felt very well looked after. However, only 50 miles of fuel was a surprise.
25 March 2026
Reply from Stratstone - Smart of Leeds
Hello John,
Luke will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Nurun,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Appalling service
When I purchased my car I paid for a bodywork treatment which costing £999. Which I was told would entail paintwork correction prep and then a ceramic coating treatment. All that has been done to the car is that the treatment has been applied over existing scratches etc. there has been little or no prep at all. I am absolutely heartbroken at the state of my new car. Add to this, I was charged £25 for fuel on my invoice but the fuel warning light was on when I picked up the car. I had to provide a full complement of documentation for my part exchange including fsh, mot cert, any invoices for repairs etc. I received absolutely nothing with my car other than an invoice by email. I know nothing about the history of my new vehicle. I am not happy with Statstone Leeds.
18 March 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Great experience
After a few communication hiccups at the start, Arnie turned around my experience. I'm so pleased with my GLC. Handover day was exciting, having the unveiling and going through all dashboard and apps. Highly recommend
13 March 2026
Reply from Stratstone - Smart of Leeds
Hello Heidu,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Istvan, new car sales.
Istvan, and the team at Leeds Mercedes really looked after me during the whole process, nothing was too much trouble
11 March 2026
Reply from Stratstone - Smart of Leeds
Hi Kenneth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Istvan at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Mercedes David Mackwell
Knowledgeable staff, welcoming and attentive.
Talked through the colours and functionality options and all the paper work.
We were kept informed of progress, ie when the car was due in the garage and when it arrived early, when do request V5 for part ex and retention of number plate.
Did all the Mercedes me set up of profiles and users and connected both phones. Super helpful and friendly.
The whole experience was a pleasure.
10 March 2026
Reply from Stratstone - Smart of Leeds
Hello Pete,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Change of car
We called in to Mercedes to view the Gle and Travis the salesman couldn’t be more helpful all the way through the purchase
6 March 2026
Reply from Stratstone - Smart of Leeds
Hello Michael,
Travis will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Leeds
Hello Muhammad,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Great experience overall.Luke was…
Great experience overall.Luke was fantastic, professional and honest, made buying a C63 a delight,would recommend this dealership to anyone looking to buy a quality car
3 March 2026
Reply from Stratstone - Smart of Leeds
Hello John,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Good and room for improvement
The quality of customer service is good and the staff is willing to hear the issues raised by the customer. However, improvement on technical side is noted. According to my case, I have raised the issue about the failure of screen wash jet at rear side of my car. But the issue has not been addressed when I get it back.
27 February 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for your review and for recognising the team's efforts. We'll make sure your feedback is passed on. We'd love to address your concerns so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Ikram was fantastic
Ikram was fantastic! It was a pleasure to deal with him from start to finish. He went above and beyond to accommodate our needs although we are still awaiting delivery of those pizzas! lol!
25 February 2026
Reply from Stratstone - Smart of Leeds
Hello Terence,
Ikram will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Best car dealer customer experience I have had in my life.
The experience with Travis at the Leeds branch was really good from start to finish. When he quickly understood what we needed and helped throughout the whole process, it was smooth and quick.
Once again, thank you.
21 February 2026
Reply from Stratstone - Smart of Leeds
Hello Rogerio,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Mercedes a highly valued brand and our…
Mercedes a highly valued brand and our buying experience was delighful and professional.
Marton Watson highly proffessional and made our experience worth the trip. He went out his way, the extra step to ensure we left happy and is a role model for the dealership.
Thank you
18 February 2026
Reply from Stratstone - Smart of Leeds
Hi Vincent,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Marton Watson at Dealership
Have a lovely day!
smart of Leeds Customer Services
The forms to fill out on the mobile…
The forms to fill out on the mobile were not very user friendly
18 February 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Leeds Customer Services
Great Service delivered on time.
12 February 2026
Reply from Stratstone - Smart of Leeds
Hello Sanjo,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent Staff and Service.
13 February 2026
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Highly recommended (servicing is great!)
I used this location for the first time to service my Mercedes GLC. Lovely ambience! Friendly and professional team. Great servicing (they give you great detail in the paperwork and also email you a health check video which gives helpful detail into how healthy your vehicle is (tire thread depth, brake disc wear, etc.) and when things should be considered for changing. Met and exceeded my expectations. Highly recommended.
5 February 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Customer Services
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