Been ordering regularly for 15 years and have had good products and service almost every time. Loyalty discounts are nice on top of already good prices.
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A very easy to use system. However, a bit harder to find the products online if using mobile phone. Great deal on 11/11.
HAD A BIT OF DIFFICULTY FINDING WHAT I WANTED
Easy to order, great prices and great range of products.
Company details
- Skin care clinic
- Clothing Shop
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
- Pharmacy
- Wellness centre
Written by the company
Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.
Contact info
United States
- info@strawberrynet.com
- www.strawberrynet.com
4.1
Great
27K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was cancelled and money…
My order was cancelled and money refunded without explanation. I emailed twice to find out what had gone wrong and to make sure the order was placed without receiving a reply. Very dissapointing lack of customer service. I purchased $600 AUD worth of products elsewhere.
3 March 2025
Reply from Strawberrynet.com
Thank you for your feedback! Your order was cancelled due to no payment received. Please kindly contact your bank for more information. In addition, we had checked our email and unfortunately, we have not received any emails under your name. We sincerely apologize for any inconvenience caused. If you still need the products you had ordered, please kindly place a new order on our website.
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site.
It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We understand that offering a broader selection is important to our customers, and we are constantly exploring ways to expand our offerings to better meet your needs.
If you have any specific items or categories in mind that you would like to see more of, please let us know! We always welcome detailed suggestions that can help us improve.
Please feel free to let us know what areas we can improve in. We would like to hear from you.
If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
Reply from Strawberrynet.com
Thank you for reaching out regarding your order (#2520503947). We understand your concern and would like to explain why the order was canceled.
Order 2520503947 is a duplicate and was not paid. In our record you have also placed an identical order 2520503948 that was delivered today
If you need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Great prices
I find strawberrynet have great prices ,,,,, also great communication, I asked a question and they followed up right away , was impressed ! I do have a little bit of a problem working through the web site but that is probably just me
15 February 2025
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
DO NOT BUY from Strawberry net.com
You are purchasing an item from Hong Kong, goes through customs so takes a long time for delivery. I purchased 2 Giorgio Armani eye shadows. Looking at the container I knew one of the colors wasn't right. This is what you have to go through to return....you need approximately 6 pictures of the item, your email of purchase, the original "polymailer" it was sent in, the inside shipping label, return it by Registered mail, a copy of the delivery note and the reason for return. Any postage costs will be at your own expense. I have approximately 7 emails and photos going back and forth. Save yourself the trouble and purchase from Sephora, Nordstrom or Ulta. Terrible experience. I will be selling this on macari and will take this as a learning experience and tell as many of my friends as possible
This is the return address
Strawberry Net Office
12/F Tower B Manulife Financial Centre
No 223-231 Wai Yip Street
Kwun Tong Hong Kong02
25 February 2025
Unprompted review
Reply from Strawberrynet.com
Thank you for reaching out to us. We’re truly sorry to hear that the Giorgio Armani Eye Tint Longwear Luminous Liquid Eyeshadow - #67S Sparkle 3.9ml did not meet your expectations.
As per our company policy, we gladly accept returns for a full refund. To proceed with the return, please ensure the product is unused and in its original packaging. Once we receive the item, we will process your refund promptly. If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help and want to ensure you have a positive experience with us.
Thank you for your understanding, and we apologize again for any inconvenience caused.
Terrible
Terrible. My order got lost and the company doesn’t want to reimburse. First time I see something like this. So many other companies selling cosmetics. Will never use Strawberrynet again
25 February 2025
Unprompted review
Reply from Strawberrynet.com
Thank you for reaching out, and please accept our sincerest apologies for the inconvenience you’ve experienced. We truly regret that your order was lost and for any frustration this has caused.
After reviewing your case, we have issued a full refund to your original payment method. The refund should reflect in your account within [3 to 5 working days]. If you do not see the refund by then, please don’t hesitate to let us know, and we’ll be happy to assist further.
We value your feedback and are committed to improving our service to ensure this doesn’t happen again. If there’s anything else we can do to make this right, please feel free to contact us.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Always a smooth transaction with…
Always a smooth transaction with strawberry net... the prices do yo yo so best to price compare... but never run into any issues with them as a company... and their products are legit
16 February 2025
Reply from Strawberrynet.com
Hi Lisa,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
I was disappointed that I could not buy…
I was disappointed that I could not buy Lancome Absolue Nuit. Also it was unclear what the word (Upgrade) meant in the beauty masks amongst the free add on product
23 February 2025
Unprompted review
Reply from Strawberrynet.com
Hi Ingrid,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If you are looking for a specific item and could not find this on our website, you can always send us an email with the full name so we can check this for you.
May we inquire what particular promotion are you referring to.
You may send us an email at info@strawberrynet.com and expect a reply within a day.
If you have any questions, please let us know.
Kind Regards,
Strawberrynet || Customer Services
What went wrong? is what I'd like to…
What went wrong is what I'd like to know. Over the last 20years I've had great service from Strawberry. However last year I began getting cancelled orders and my last one a week or so ago again said there was no money paid when I know that was not the reality. So another order lost for you. I'm very upset and disappointed must say.
Philippa Casey
13 February 2025
Reply from Strawberrynet.com
Hi Philippa,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry to hear that you're difficulties in submitting your payment.
Please be advised that the payment did not go through on our end.
It also shows that the payment was not authorized by the cardholder through 3D secure system.
For credit card payments, the cardholder must authorize the payment in a form of OTP or security code initiated by your bank through SMS or the app.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
As a long term customer
As a long term customer, I love the ease of ordering and competitive prices!
12 February 2025
Reply from Strawberrynet.com
Hi Amanda,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Renee,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Mohammed,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Simply the best!
We accidentally ordered the incorrect perfume and were able to change the order without any difficulties at all. Very happy with the prompt response to our e-mails, seamless service, and great product!
Thank you!
5 February 2025
Reply from Strawberrynet.com
Hi Ann,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Kathy,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Raye,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Karen,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Too long to wait!
Took my money instantly (understandably) but 6 days later my order was dispatched, this is too long. I use Strawberrynet for easy convenience but I could have done my shop locally in a lot less time
28 January 2025
Reply from Strawberrynet.com
Hi Diana,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry that your order was dispatched late.
Please understand that our company is based in Hong Kong and the day after your submitted order falls on a long holiday which is Chinese New Year holidays.
Unfortunately, our courier does not operate during this time and they only pick up the parcels the next working day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
No Results Found in Search
Search results gave "no results found" - even when search term was spelled exactly as product on the website. Easy to purchase. Hope delivery is as fast.
4 February 2025
Unprompted review
Reply from Strawberrynet.com
Hi Angela,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If you are looking for a specific item and could not find this on our website, you can always send us an email with the full name so we can check this for you.
May we inquire what particular product you're looking for so we can check the availability.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
Some items purchased before not…
Some items purchased before not available ( but available other sites).
25 January 2025
Reply from Strawberrynet.com
Hi Jacqueline,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
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