Stressless® UK Reviews 

2,323
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and supportive design, often noting how well they suit individual needs and provide relaxation. Many highlight the helpful and knowledgeable staff, along with the superb service received throughout their purchase journey. Delivery is frequently described as smooth, efficient, and often arriving as scheduled or even earlier than anticipated. However, some people were dissatisfied with product comfort, experiencing issues like acute back pain or pressure points from seats. Additionally, a few customers reported initial quality control problems, such as items arriving with marks, faulty switches, or incorrect assembly, sometimes leading to delays in resolution or concerns about long-term durability.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, comfort, and stylish... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent craftsmanship, durability,... See more

Delivery service

Customers had positive experiences with delivery service, often praising the promptness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addi... See more

Company replied


Company details

  1. #55 of 78 best companies in Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.5

All reviews

(2,323)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality

This is the seventh piece of Stressless furniture that I have purchased and once again the quality is excellent. Delivered into my lounge and set up in minutes.

16 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Phil,
Thank you for your continued support! We're thrilled you're pleased with the quality and smooth delivery experience. Enjoy your new Stressless furniture!

Rated 5 out of 5 stars

Pure quality

Pure quality, superb comfort, only problem is i keep falling asleep.....
Best buy ever, also came early cannot fault them

23 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Robertson,
Many thanks for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Lenley’s furniture shop

Lenley’s furniture shop was very helpful and I had already purchased a stresslless chair from them so was very happy to return to buy the 2 seater sofa from them so was same range

13 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Rogers,
Thank you for taking the time to leave us your amazing feedback and we will share it with Lenley's as well!

Rated 5 out of 5 stars

I’m very happy with my Stressless…

I’m very happy with my Stressless leather chair, very attractive & extremely comfortable… an asset in my living room.

20 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Renee,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless leather chair!

Rated 5 out of 5 stars

Great chair

Great chair. Very comfortable and looks good

18 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Ashton,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Awesomely comfortable seats

Awesomely comfortable seats - you can feel you shoulders relaxing as you sit down. So far, quality looks good & the delivery service was very professional.

16 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Selina,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless furniture!

Rated 5 out of 5 stars

Very comfortable

Very comfortable
Excellent finish
Delivery on time
Good value

17 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hepplewhite,

Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Stressless wing chair…

Really impressed with service and chair cant fault it from choosing to delivery every thing went so well

16 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Frazer,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

HSL WERE VERY KNOWLEDGEABLE ABOUT…

HSL WERE VERY KNOWLEDGEABLE ABOUT STRESSLESS CHAIRS !!
I MADE A DECISION THERE AND THEN
IT WAS WORTH THE WAIT FOR DELIVERY
WE ARE VERY PLEASED WITH ALL COMMUNICATIONS

12 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Child
Thank you for your amazing feedback, it is very much appreciated and we will be sure to pass on your feedback to HSL

Rated 3 out of 5 stars

Poor experience so far

Chair delivered on the 11th May. Immediate problem with the riser when we tried it out & contacted HSL, who requested a video. Having looked at that, they arranged for someone to come & look at it tomorrow but that appointment has been cancelled today by the service team & a new one made for June 8th, almost one month on from delivery. All very disappointing & not what we would expect from a very expensive chair.

Edit June 12th. Still unresolved. Technician has suggested a replacement riser & Stressless have apparently asked a further question. As the technician is not office-based, we have been told that can take over another week, for him to respond. Five weeks & still an unusable chair~not what we expected having paid so much for it. Disappointing has become annoyance, to be honest & have deducted a star to reflect that.

11 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Carr
Thank you for taking the time to leave us feedback and we are sorry to read there was an issue. If you would like to provide further details by contact us consumersupport.uk@stressless.com we will be happy to follow this up with your retailer.

Rated 5 out of 5 stars

I ordered a stressless recliner through…

I ordered a stressless recliner through an uk agent: Reeds of Downham Market, Norfolk. At the show room I was given ample time to try out the different size chairs. Placing the order was straightforward & I received the chair at the end of the twelve week timeframe.
Now that I have had a few days to sit in it I can confirm that I am delighted with said product hence my rating of 5stars.

12 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Milford

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs! We will be sure to pass on your lovely comments to Reeds.

Rated 5 out of 5 stars

Everything is just fine.

The chair and footstool are both as they should be and exactly as we tried in the showroom.

11 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Durston
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Great choice of designs and options

Great choice of designs and options, all with excellent build quality.
Super levels of comfort.

Very pleased with our purchase

5 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms Devon
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

The chairs are very comfortable but…

The chairs are very comfortable but they don’t have as much padding on the seat and back as the chairs we tried in the store I have sent the store photos of both chairs of the rucking both on the seat and back I believe Southons are forwarding them on to you.
David & Brenda Berry

1 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Berry
Thank you for taking the time to leave us feedback and we are sorry to read you are not fully satisfied with your chairs. We will liaise with your retailer on this matter and they will be in contact with direct.

Rated 1 out of 5 stars
Stressless® UK logo

Reply from Stressless® UK

Dear Mr McDonald
Thank you for your feedback and we are sorry to to read your chair arrived damaged. If you wish to provide more information via consumersupport.uk@stressless.com we will be happy to look into this further and liaise with your retailer.

Rated 5 out of 5 stars

Beautiful Furniture

Beautiful, well made furniture that's incomparably comfortable. Ordered from a UK furniture store, made for me in Norway and delivered to my living room.

5 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Rose
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

Disappointed

Disappointed. I have had a Stressless recliner for 25+ years and it is still more comfortable than these new ones.

27 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear John,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

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