Stressless® UK Reviews 

2,326
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the furniture products are exceptionally comfortable, beautifully designed, and provide fantastic lumbar support for daily relaxation. People also appreciate the incredibly helpful store staff, knowledgeable service agents, and smooth, efficient delivery operations that consistently exceed expectations. Though some consumers noted long waiting times or delivery delays when ordering custom manufactured items. Others mentioned unexpected discomfort or lower back pain resulting from certain chair seating angles or firmness. Furthermore, a few people experienced minor quality control issues or needed maintenance adjustments after receiving their new purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the recliners and sofas are extremely... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items frequently arrive promptly and on... See more

Staff

Customers had positive experiences with staff, describing them as helpful, friendly, and efficient. Reviewers... See more

Service

Users describe positive interactions with service, highlighting excellent and helpful assistance from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addi... See more

Company replied


Company details

  1. #56 of 78 best companies in Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,326)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New swivel chairs to replace our old…

New swivel chairs to replace our old Stressless ones. Trusted name for long life and comfort.

12 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Kathryn,
Many thanks for your amazing feedback, we really appreciate it!

Rated 4 out of 5 stars

Quality furniture

We have had Stressless furniture for over 20 years and found it to be well built and of good quality. One of the chairs we purchased recently had been incorrectly assembled. Once notified an engineer visited and the fault was rectified.

18 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Mann,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve enjoyed Stressless furniture for over 20 years and appreciate the quality and craftsmanship.

We’re sorry that one of your recent chairs was incorrectly assembled, but we’re pleased our engineer was able to visit and resolve the issue promptly.

Rated 5 out of 5 stars

I bought a new Stressless Adam chair to…

I bought a new Stressless Adam chair to replace my old Stressless Consul chair. I bought through Brenthams and everything was smooth from start to finish. The chair is a real step up and extremely comfortable.

15 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hall,
Thank you for taking the time to write us your feedback. We are happy to know that you love the Adam chair as much as we do!

Rated 5 out of 5 stars

Great service in Stockport HSL store

Great service in Stockport HSL store.
Arrived ahead of time and got a good price on it in the sale. Supremely comfortable!

11 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Tomlinson,

Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

Delivered on date advised

Delivered on date advised. Unpacked & all wrappings taken away. Quick demo of operation - all good.

3 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Cox,
Many thanks for your positive feedback!

Rated 5 out of 5 stars

So comfortable

I am SO pleased with my new Stressless chairs and settee. They look beautiful, and are so comfortable!
Thank you Woods of Dorchester, especially Jake, who was so patient whilst my daughter and I took ages making our choices.

5 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Angel,

Thank you for taking the time to leave us your amazing feedback, we will share it with Jake as well. We are very happy to know that you are now enjoying the style and comfort of your new Stressless chairs and settee!

Rated 4 out of 5 stars

Service and quality

The chair is of good quality and was delivered on time. A small part of the elevator kit was missed and it took two attempts to visit to get it right otherwise it would have been 5 stars

4 December 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Melvyn,

Thank you for taking the time to share your experience. We’re delighted that you’re happy with the chair and that delivery went smoothly. We’re sorry for the inconvenience caused by the missing part and the additional time required to resolve it. Your feedback is invaluable and helps us improve our service. We hope you’re now enjoying your chair and footstool!

Rated 5 out of 5 stars

I am delighted with my stressless…

I am delighted with my stressless chair. It is very comfortable and keeps me sitting in a good position for my posture without me realising it. The delivery was excellent, on time by two very polite men.

14 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Customer,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chair!

Rated 5 out of 5 stars

Quality product

Quality product, delivery team polite and punctual.

28 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Riches,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

So comfortable and looks great in any…

So comfortable and looks great in any setting. Really stylish with the Signature model. Quality leather
Would like a second one.

28 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Jeanie,
Thank you for your amazing feedback, it is very much appreciated!

Rated 2 out of 5 stars

customer service

Need customer service to stay in touch with the customer even if they only let them know that the problem/enquiry is still being dealt with. Promising to return phone calls or reply to correspondence is a must, customers get frustrated if they have to initiate contact.

26 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Seymour,

Thank you for sharing your feedback with us. We agree with your insight regarding the importance of keeping customers informed throughout the process. Our aim is to provide clear information, both us, Stressless, and our retail partners and we are very sorry that this has not been demonstrated to you.
We understand how frustrating it can be when updates are not provided proactively, and we appreciate your comments.

Rated 5 out of 5 stars

Beautiful furniture and really…

Beautiful furniture and really comfortable. Old customers returning to upgrade our old sofas

20 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Customer,
Thank you for taking the time to leave us your amazing feedback. We hope you will love your new Stressless furniture as much as we do!

Rated 5 out of 5 stars

Love these chairs

Love these chairs. This is my second. Very comfortable and well made.

23 October 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Dennis,
Thank you for your amazing feedback, it is very much appreciated!

Rated 3 out of 5 stars

The 1st chair had to be sent back to…

The 1st chair had to be sent back to Sterling Furniture it didn’t align properly when reclined.
After 2 visits from an independent company and eventually my chair was replaced.
Not the kind of service I expected from Stressless.

21 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Sandilands,

Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered with your chair and the inconvenience caused by the multiple visits and replacement process.
Our goal is to deliver the quality and reliability that Stressless is known for, and we appreciate your patience throughout this process.
If there is anything further we can do to assist you please do not hesitate to reach out.

Rated 5 out of 5 stars

If they fit your taste, budget, I highly recommend

The two sofas I bought are extremely comfortable I can sit all day no problem.
They look really stylish.
I chose the 11cm round leg, I’m 5ft6” I think the 8cm leg would be more suitable, my mistake it would be helpful if there was some sort of guide.
For me the seat and back angles are perfect.
When I need to replace stressless will definitely be my first choice.

20 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Lawrence,
Thank you so much for taking the time to leave us your feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless sofa and you can contact us directly at consumersupport.uk@stressless.com if you need further assistance with the legs.

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