Stressless® UK Reviews 

2,325
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the furniture products are exceptionally comfortable, beautifully designed, and provide fantastic lumbar support for daily relaxation. People also appreciate the incredibly helpful store staff, knowledgeable service agents, and smooth, efficient delivery operations that consistently exceed expectations. Though some consumers noted long waiting times or delivery delays when ordering custom manufactured items. Others mentioned unexpected discomfort or lower back pain resulting from certain chair seating angles or firmness. Furthermore, a few people experienced minor quality control issues or needed maintenance adjustments after receiving their new purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the recliners and sofas are extremely... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items frequently arrive promptly and on... See more

Staff

Customers had positive experiences with staff, describing them as helpful, friendly, and efficient. Reviewers... See more

Service

Users describe positive interactions with service, highlighting excellent and helpful assistance from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addi... See more

Company replied


Company details

  1. #56 of 78 best companies in Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,325)

264 reviews in the last 12 months

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Rated 1 out of 5 stars
Stressless® UK logo

Reply from Stressless® UK

Dear Mr McDonald
Thank you for your feedback and we are sorry to to read your chair arrived damaged. If you wish to provide more information via consumersupport.uk@stressless.com we will be happy to look into this further and liaise with your retailer.

Rated 5 out of 5 stars

Beautiful Furniture

Beautiful, well made furniture that's incomparably comfortable. Ordered from a UK furniture store, made for me in Norway and delivered to my living room.

5 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Rose
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

Disappointed

Disappointed. I have had a Stressless recliner for 25+ years and it is still more comfortable than these new ones.

27 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear John,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Consul is a winner, again.

My large Stressless Consul is brilliant. Very comfortable. It is my second one having used my previous one daily for well over a decade until I eventually wore it out. I like it's ability to tip right back when I want a snooze.

27 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ian,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Amazing chair!

I have invested/treated myself to the Stressless Mayfair chair in medium size. Its is beautifully made and finished. The quality is amazing. It is exceptionally comfortable and I would highly recommend! Took a long time (2months) from ordering to delivery but they are made to order apparently.

30 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mandy,
Thank you so much for your feedback! Our lead times have been longer that we would like, but we are happy to know that you are now enjoying the comfort and style of your new Stressless Mayfair, which is indeed made to order in our factory in Norway.

Rated 5 out of 5 stars

Fiona Sofa

Sofa is of very high quality and extremely comfortable.
Arrived within timescale provided.

28 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Jacqui,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

The staff were really good and helpful…

The staff were really good and helped me decide which chair would be the best to buy. Lisa was the person who sold me my chair. The people who delivered my chair were very good and helpful. They texted me when they were near and came on time.

23 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Lincoln,

Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

The furniture arrived on time in good…

The furniture arrived on time in good condition - which is unusual these days. The furniture is very comfortable, as expected.

22 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Lynn,
Thank you so much for your feedback! We are happy to know that you are now enjoying the comfort and style of your new Stressless furniture!

Rated 4 out of 5 stars

Purchase and delivery service from Camp…

Purchase and delivery service from Camp Hopson was excellent. The chair is very comfortable and is a quality product.

21 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Nigel,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Excellent product with great design

Excellent product with great design. Good lumbar support and very comfortable. Delivery went without a hitch and good communication.

13 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Boam,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless!

Rated 5 out of 5 stars

Great product and excellent service

Great product and excellent service. We had a minor cosmetic issue with one item - wood grain looked a little blotchy as though damaged. Item swapped without issue.

11 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Weston,
Thank you for sharing your experience, we really appreciate it!

Rated 2 out of 5 stars

Stressless? Durability? Warranty?

When I filled out the warranty form I expected to get a confirmation email ..... nothing! I phoned Stressless and spoke to someone called Michael who said he would take my details and forward an email to confirm .... nothing! Talked to him about my concerns about the material and he told me once my warranty was activated I could purchase the cleaning kit for half price which I was given for free when I went back to my supplier. Still don't know where I stand with the warranty but I know that I will have to be super careful with this sofa unlike the one it replaced which was very durable and needed very little cleaning.

12 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. McCollum,

Thank you for your feedback, and I’m sorry to hear about the frustration you’ve experienced.
We have reviewed your warranty registration and can confirm that it was successfully processed and your certificate was correctly generated. We have resent this to your email address today, together with the information regarding the warranty and how to care for the fabric, so please do check your inbox (and junk folder, just in case).
I understand your disappointment regarding the lack of earlier confirmation and the need to follow up. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.

Rated 3 out of 5 stars

The product excellent but the delivery…

The product excellent but the delivery timescales did not reflect what we were told on purchase. Originally HSL stated in January when we purchased that likely date would be about 3 days later - Had phone call by then stating that the Warehouse had miscounted the number of chairs available! Next date 13th February - phone call to say after deadline that the bases were not on the chair models we had ordered.in the final analysis the chairs arrived late March ( a date which stressless themselves usually quote from order) Despite all this the chairs are brilliant.

13 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hughes,

Thank you for your feedback. We are happy to hear that you’re pleased with your Stressless chair and that it has met your expectations in terms of quality and comfort.
However, we’re very sorry for the delays and the miscommunication you experienced throughout the delivery process and we appreciate your patience while this was resolved.

Rated 5 out of 5 stars

Quality chair.

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addition. I opted for fabric covering and it is perfect for me. It was delivered slightly earlier than the time I was given. Delivery was excellent and Stressless provided me with the answers to all my questions, sent me fabric samples that helped me make my decision. I
They are not cheap chairs but definitely worth every penny spent and even better I got it in the sale. Would highly recommend.

2 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mary,
Thank you for your lovely feedback! We’re so pleased to hear the chair is providing the comfort and support you need, and that you had a great experience with our team and delivery.

We really appreciate your recommendation and hope you continue to enjoy it for years to come.

Rated 5 out of 5 stars

Fantastic quality and craftsmanship!

We first found Stressless chairs in an accommodation we stayed in for a UK holiday, and we knew we had to buy them for our home! The chairs are so comfortable, and there was a good choice of size, base and colours. Best chairs we have ever purchased, and with a 10 year guarantee, it is easy to see and feel the quality and craftsmanship!

7 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Smith,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 5 out of 5 stars

Worth the wait.

I have been after one of these chairs for around 25 years, Why did I wait so long. Ordered a dove grey, Consul chair with foot stool and table.Unfortunately wrong Colour was delivered first time, but that was cheerfully rectified to the correct colour.so comfy. Don't wait just get the chair.

26 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Ferris,

Thank you for sharing your experience, we really appreciate it!

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