Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived... See more
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Company details
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One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.
Contact info
2 The Newhouse, Stuart Works, DY8 4FB, Stourbridge, United Kingdom
- 03454590021
- sales@stretchitbodyjewellery.co.uk
- www.stretchitbodyjewellery.co.uk
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Replied to 100% of negative reviews
Typically replies within 1 week
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Quick delivery and fantastic prompt…
Quick delivery and fantastic prompt customer service through email with a clicker that became loose sending out a replacement. Thank you Nathan.
Excellent service throughout thr whole…
Excellent service throughout thr whole ordering process. Easy to find what I wanted and make my purchase. Clear shipping prices and easy to check out.
Only issue was a broken piece of jewellery that was damaged during transit but Nathan was kind enough to quickly send me out a replacement so no real problem. Easy to contact also and quick responses from the team. Overall very happy and will use them again in the future
Amazing products! amazing company!
The fact that this kit goes up in .5 sizes is a game changer, from regular piercings to 10mm, I used taper kits, but this dead stretching kit really is the mutts nuts so to speak, I imagine the other kits, like the glass etc would be every bit as good, but this surgical steel kit, is absolutely fantastic, once I reach 15mm with this kit, I’ll be straight back onto the website for the 15-20! Can’t recommend this kit and this company highly enough! Amazing! 🌟🌟🌟🌟🌟
Plugs
I've purchased a few of the onyx plugs. Excellent quality. Super fast delivery brilliant site to use
Quality products & helpful info
Really comprehensive info on the website made choosing where to start easy. My order arrived very quickly, good quality and they answered some questions I had and were really helpful.
Good quality, fast delivery
Very happy with the products I received, they are good quality and I arrived within a week of me ordering
Fantasic products and service
So I have used this company many times…won't go anywhere else
So I have used this company many times the first timei didn't received what I was expecting so I did the usual thing of emailing and telling them I was disappointed, I got a reply for the wonderful Brittany she was so helpful and sent me pictures of the different options of what I ordered, I got to pick what ones I liked and I received this order very fast afterwards. I have then returned many times and had the same outstanding service. I couldn't recommend this company anymore they are always helpful well Brittany especially. Any bad service will be a one off and if that happens get in touch and they will definitely not let you down. Just placed another order and cannot wait to see what I have picked in the flesh. Great service once again!!!
Great choice of stretchers
Great choice of stretchers, great quality and mega fast delivery.
Top draw service
Great Jewelry. Great Customer Service.
I love all of the jewelry I've purchased. Things arrive fast & in great quality. I had an inquiry recently that was answered quickly. Things were resolved quickly.
always a great service with stretch it
always a great service with stretch it, and always a great product.
definitely recommend
Poor customer service
Placed an order for 4 pairs and only received 2 pairs, no replies to emails. Won't be using again.

Reply from Stretch It Body Jewellery
Excellent service
Excellent service. Ordered right on the next day delivery cut-off time, received an email 4 minutes later to say order was dispatched, arrived the next morning. Products great as always. Doesn't get any better than that!
Great customer service
Large variety of products. Great customer service. When I had an issue with a product SIBJ went above and beyond to find a solution. Great company, highly recommend their glass stretching kit.
Top-notch customer service
First review I've ever written because their customer service has been so top-notch.
Ordered a pair of gemstone plugs (which were shipped same day and arrived within 24h) which have a lot of natural variation in the colour. When they arrived, they weren't the colour I had expected and was concerned that I had been sent the wrong ones so got in touch and had a response within 24h. Had been sent the right ones but they had another pair in stock which were more the colour I wanted, and they were sent out as a replacement.
Easily could have told me to get in the bin and that that's the risk you take with natural stones, but instead they could not have been any more helpful and accommodating.
Amazing Customer Service
I recently placed an order for a stretching kit, and when delivered I realised there was a taper missing.
However, within 24 hours of emailing then over the issue, a replacement is being sent out. Great customer support and will definitely be ordering with them again!
Shocking
Shocking.
I haven't got my order yet so I can not comment on the product, but the last time I ordered something that didn't come with tracking option was 10 years ago. Considering how much issues nowadays customers have with conny delivery drivers and companies and other issues like lost and stolen packages I'd expect this to be tracked. I'm very disappointed I cannot follow where my parcel is and it's a massive deal for me so immediately I cannot give a good feedback to this company..
Update.
I was lucky my partner was off work on the day of delivery so I received the package very quickly.
Product is good and well packed, all individually with sizes sticked on. Little measuring card included too.
So far I'm happy with the product. I would still advise company to do tracked deliveries, because from my personal experience with deliveries to my area If it was left outside it would be stolen and if it was kept in delivery office I wouldn't know because I never get missed delivery card and the item would most likely get returned to the sender.
I'd like to order more from this company but now that I know I can't track my products I would have to rethink the decision.

Reply from Stretch It Body Jewellery
Brilliant customer service
Brilliant selection, so good for starting stretching from scratch and it’s so easy. Such good quality and the best value for money out of other sites I’ve looked at. They’ll have your order shipped and delivered in 2-3 days it’s brilliant considering most places take ages to ship these days.
Top of the class for quality, range and customer service!
I truly cannot thank SIBJ enough for making my ear stretching journey so much easier! The range of sizes, quality and affordability cannot be beaten.
The body jewellery is beautiful (especially the Septum rings!) and the customer service and shipping is amazing!
Truly a great company and I will always recommend SIBJ to others.
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