Stretch It Body Jewellery Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic overall product quality, beautiful jewellery designs, and extremely fast shipping options that consistently arrive the very next day without any delays. People consistently note that customer support representatives are exceptionally helpful, friendly, and always ready to resolve order questions very quickly and professionally. However, some people mentioned occasional sizing inaccuracies or minor product color discrepancies across a few different individual orders received. Reviewers occasionally noted that certain items did not always match expected measurements or exact visual tones perfectly during their personal ear stretching journey.

What people talk about most

Product

Clients share positive opinions on product quality, praising the stunning and well-made jewelry. Reviewers... See more

Quality

Customers consistently report satisfaction with product quality, praising the stunning designs and well-made... See more

Order

Reviewers express high satisfaction with their order experiences, highlighting that items consistently arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the exceptionally fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting fantastic and stellar support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived... See more

Rated 5 out of 5 stars

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out... See more

Rated 5 out of 5 stars

I am new to ear stretching, and SIBJ has taken all the guess work out of this (sometimes overwhelming) process. The surgical steel dead stretching kit is high quality and the trio of after care pr... See more

Rated 5 out of 5 stars

Put in my first order which came really fast and unfortunately one of the things was wrong. Messaged customer service via the message link on the website and everything was dealt with by Hannah very q... See more


Company details

  1. Jewellery shop

Written by the company

One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(356)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service throughout thr whole…

Excellent service throughout thr whole ordering process. Easy to find what I wanted and make my purchase. Clear shipping prices and easy to check out.
Only issue was a broken piece of jewellery that was damaged during transit but Nathan was kind enough to quickly send me out a replacement so no real problem. Easy to contact also and quick responses from the team. Overall very happy and will use them again in the future

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products! amazing company!

The fact that this kit goes up in .5 sizes is a game changer, from regular piercings to 10mm, I used taper kits, but this dead stretching kit really is the mutts nuts so to speak, I imagine the other kits, like the glass etc would be every bit as good, but this surgical steel kit, is absolutely fantastic, once I reach 15mm with this kit, I’ll be straight back onto the website for the 15-20! Can’t recommend this kit and this company highly enough! Amazing! 🌟🌟🌟🌟🌟

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Plugs

I've purchased a few of the onyx plugs. Excellent quality. Super fast delivery brilliant site to use

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Quality products & helpful info

Really comprehensive info on the website made choosing where to start easy. My order arrived very quickly, good quality and they answered some questions I had and were really helpful.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

So I have used this company many times…won't go anywhere else

So I have used this company many times the first timei didn't received what I was expecting so I did the usual thing of emailing and telling them I was disappointed, I got a reply for the wonderful Brittany she was so helpful and sent me pictures of the different options of what I ordered, I got to pick what ones I liked and I received this order very fast afterwards. I have then returned many times and had the same outstanding service. I couldn't recommend this company anymore they are always helpful well Brittany especially. Any bad service will be a one off and if that happens get in touch and they will definitely not let you down. Just placed another order and cannot wait to see what I have picked in the flesh. Great service once again!!!

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Placed an order for 4 pairs and only received 2 pairs, no replies to emails. Won't be using again.

2 January 2025
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi, hope you're well!

Can you please drop us an email so we can look into this for you? We cannot find any emails on our system from the email address associated with your order. We have also requested more information from you through Trustpilot, but we are yet to receive a response.

Please email support@stretchitbj.co.uk so we can get this resolved for you.

Kind regards,
SIBJ Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered right on the next day delivery cut-off time, received an email 4 minutes later to say order was dispatched, arrived the next morning. Products great as always. Doesn't get any better than that!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Large variety of products. Great customer service. When I had an issue with a product SIBJ went above and beyond to find a solution. Great company, highly recommend their glass stretching kit.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Top-notch customer service

First review I've ever written because their customer service has been so top-notch.

Ordered a pair of gemstone plugs (which were shipped same day and arrived within 24h) which have a lot of natural variation in the colour. When they arrived, they weren't the colour I had expected and was concerned that I had been sent the wrong ones so got in touch and had a response within 24h. Had been sent the right ones but they had another pair in stock which were more the colour I wanted, and they were sent out as a replacement.

Easily could have told me to get in the bin and that that's the risk you take with natural stones, but instead they could not have been any more helpful and accommodating.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I recently placed an order for a stretching kit, and when delivered I realised there was a taper missing.

However, within 24 hours of emailing then over the issue, a replacement is being sent out. Great customer support and will definitely be ordering with them again!

7 February 2025
Unprompted review
Rated 4 out of 5 stars

Shocking

Shocking.

I haven't got my order yet so I can not comment on the product, but the last time I ordered something that didn't come with tracking option was 10 years ago. Considering how much issues nowadays customers have with conny delivery drivers and companies and other issues like lost and stolen packages I'd expect this to be tracked. I'm very disappointed I cannot follow where my parcel is and it's a massive deal for me so immediately I cannot give a good feedback to this company..

Update.
I was lucky my partner was off work on the day of delivery so I received the package very quickly.
Product is good and well packed, all individually with sizes sticked on. Little measuring card included too.

So far I'm happy with the product. I would still advise company to do tracked deliveries, because from my personal experience with deliveries to my area If it was left outside it would be stolen and if it was kept in delivery office I wouldn't know because I never get missed delivery card and the item would most likely get returned to the sender.
I'd like to order more from this company but now that I know I can't track my products I would have to rethink the decision.

1 February 2025
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi, hope you're well!

Thank you for shopping with us and taking the time to leave a review.

We offer fully tracked shipping via DPD, which provides customers with regular tracking updates and next-day delivery.

If you choose our Royal Mail option, customers are provided with a delivery confirmation number. This does not provide tracking updates, but will update with the location, time and date of delivery once your order has been delivered by Royal Mail.

We hope this helps and if you need anything at all, please just drop us an email!

Have a good day, SIBJ Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant selection, so good for starting stretching from scratch and it’s so easy. Such good quality and the best value for money out of other sites I’ve looked at. They’ll have your order shipped and delivered in 2-3 days it’s brilliant considering most places take ages to ship these days.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Top of the class for quality, range and customer service!

I truly cannot thank SIBJ enough for making my ear stretching journey so much easier! The range of sizes, quality and affordability cannot be beaten.
The body jewellery is beautiful (especially the Septum rings!) and the customer service and shipping is amazing!
Truly a great company and I will always recommend SIBJ to others.

7 January 2025
Unprompted review

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