Stretch It Body Jewellery Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic overall product quality, beautiful jewellery designs, and extremely fast shipping options that consistently arrive the very next day without any delays. People consistently note that customer support representatives are exceptionally helpful, friendly, and always ready to resolve order questions very quickly and professionally. However, some people mentioned occasional sizing inaccuracies or minor product color discrepancies across a few different individual orders received. Reviewers occasionally noted that certain items did not always match expected measurements or exact visual tones perfectly during their personal ear stretching journey.

What people talk about most

Product

Clients share positive opinions on product quality, praising the stunning and well-made jewelry. Reviewers... See more

Quality

Customers consistently report satisfaction with product quality, praising the stunning designs and well-made... See more

Order

Reviewers express high satisfaction with their order experiences, highlighting that items consistently arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the exceptionally fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting fantastic and stellar support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived... See more

Rated 5 out of 5 stars

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out... See more

Rated 5 out of 5 stars

I am new to ear stretching, and SIBJ has taken all the guess work out of this (sometimes overwhelming) process. The surgical steel dead stretching kit is high quality and the trio of after care pr... See more

Rated 5 out of 5 stars

Put in my first order which came really fast and unfortunately one of the things was wrong. Messaged customer service via the message link on the website and everything was dealt with by Hannah very q... See more


Company details

  1. Jewellery shop

Written by the company

One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(356)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really pleased

Really pleased. Delivery was next day which was a surprise. Superb service. Great selection on the website. To receive next day at this time of the year is fab. Thank you.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

my go to now!

i literally never write trust pilot reviews but this company is compelling me to let you know how great it is. i always get my parcels either the day after ordering or the day after that AND they're always such good quality ! i've now bought around 7 different things from them and there's nothing i don't like. i'm extremely sensitive to impure jewellery but all their stuff is high quality and it appears a lot of it is hypoallergenic. after i got blowout on one of my ears from the first time i tried stretching (never EVER go to amazon trust me) i bought their glass plug stretching kit and followed their advice on the website. not only has my ear healed, but it only took around 2 months for it to be fine, which is crazy considering it was extremely painful and swollen and now just stretched like a normal ear. to cut a long story short, they have a lifelong customer in me and i literally made an order before doing this review so im gonna wait for that to arrive :)

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Go To

Such good quality, my go to brand for stretched ear jewellery. Fast delivery, great points reward system. Definitely recommend :)

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer services and great collection of jewellery pieces

Excellent company I had them contact me of their own volition to check about the last remaining pair of abalone wood plugs I had purchased as they were slightly unmatched in design, they wanted to check I still wanted them before sending, once they came when I cleaned them they became damaged where the inlay wasn’t great and I contacted them and they sorted it out super quickly and let me chose another pair of whichever design I wanted which came in at a slightly higher price without an quibbles.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company and service!

Fantastic company! My recent experience has just verified my opinion on this. I have placed various orders over the past few years and everything has been brilliant; the order process is super easy, prices are fair, shipping is super fast... I really get a great service from here.

Recently I had a plug split in half in my ear that I'd only purchased a couple of months ago. I have others of the same type that I've had for years that are still perfect so I was confident that it was a one off. I rang them and the gentleman I spoke to was fabulous! I explained, sent photos, and he expidited out to me a replacement that arrived next day! (I was actually surprised to receive 2 of the plugs, which was lovely but not necessary). That level of customer service is just on another level in this day and age.

I would obviously recommend them 100%, will continue to purchase from them, and wish the company all the best.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

WORST SITE EVER !

I bought spreaders from this seller from eBay and I never received my order (sent without a tracking number by the way), to run away! They are scammers

30 September 2024
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi! We're sorry to hear of your disappointment.

We have been in touch via email and eBay to explain that international orders usually arrive within 1-2 weeks, but Royal Mail asks that you wait 25 working days to allow for any delays.

We offer express-tracked shipping through our website, which provides customers with a tracking number. If an order is placed through eBay, orders are shipped using standard Royal Mail Airmail, which unfortunately does not issue us with a tracking number to pass on to customers.

As also explained via email, if there is no sign of your order once we have allowed 25 working days, please get back in touch and we will get it sorted for you!

Kind regards, SIBJ Team

Rated 4 out of 5 stars

Arrived fairly quickly, but disappointed

Update*
After posting this review, I received an email from the company. They have informed me that there should definitely have been a measuring card included, but it seems my order was missed. They were helpful, and offered to replace the potentially faulty tunnel as well. Updating my review to accommodate for the quick, and helpful support, but will be leaving it up for others who may have similar issues.

Arrived fairly quickly, but they are not labelled! Advertised as labelled, and that there would be a size card for comparison but that was also not included. Overall was a frustrating experience to sort through them and work out what size was what. One tunnel in particular is not sized properly compared to its pair, and noticeably so. You can see the thickness difference with just your eyes, and makes me question how accurate the sizing is to begin with.
Disappointed with the order, given the false claims.

5 September 2024
Rated 5 out of 5 stars

Super super fast delivery

Super super fast delivery. Ear tunnel is made incredibly well with decent quality materials. Item arrived securely packaged and in a heat sealed sterile bag, with a tunnel gauge guide. Will definitely be ordering from here again 15/10

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Always happy

Super fast delivery, would never order from anywhere else, really quick and easy, always super happy with the product quality aswel, the mystery bag is such a cool bonus and the gauge wage rewards are such a cool incentive!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service! Quick responses whenever I’ve emailed them and a MASSIVE help with resolving issues! Now is my go to for stretching products :) thank you!

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service and quality products.

A couple of months ago, I purchased the titanium stretching kit from 1-10mm, and I received the package quite quickly! The set came with medical-grade O rings as well, which I didn't expect.

Just today, I accidentally ordered the wrong set, and it was already set out to ship. However, Brittany went the extra mile and made sure to cancel my order. The refund is also in progress!

I will definitely order here again. Great service from Brittany and great quality plugs :)

18 July 2024
Unprompted review

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