Strictly Beds & Bunks Reviews 

1,277
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the products, often noting their durability and solid wood build. Many people are delighted with their purchases, finding the beds to be exactly what they wanted and recommending them. The delivery service is frequently highlighted as prompt, fast, and efficient, with items arriving on time or even earlier than expected, often handled by friendly staff. However, some customers noted challenges with assembly instructions, describing them as unclear, blurry, or incorrect. A few also felt delivery scheduling could be inflexible, with items arriving without warning or experiencing delays. Additionally, some reviewers reported receiving wrong-sized beds, damaged parts, or finding vital screws and bolts missing from their orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as sturdy, solid, and... See more

Quality

Customers had positive experiences with quality, frequently describing products as sturdy, solid, and... See more

Delivery service

People report positive experiences with delivery service, often noting that deliveries arrived much faster... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting easy and efficient ordering... See more

Instructions

Reviewers mention ambiguous feedback about instructions, with some customers finding them clear, detailed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with our bunk bed. The quality is far superior to other bunks we’ve bought in the past—extremely sturdy, beautifully finished and completely safe with no sharp edges. It did take... See more

Rated 5 out of 5 stars

Delivery as promised. I was surprised by the number of parts involved. When assembled the beds are VERY sturdy and quality generally very good. This is a product I would recommend to others. My only... See more

Rated 5 out of 5 stars

Second bed we bought, really solid bunk bed, comfortable mattress and friendly efficient delivery service who turned up exactly when they said they would. Takes a while to assemble these beds but inst... See more

Rated 5 out of 5 stars

We ordered a 3ft single. Really good price. Delivery was prompt and within the time frame given. I especially like that they make the beds themselves, so any potential problems could be easily rectifi... See more


Company details

  1. #85 of 114 best companies in Bed shop
  2. #164 of 228 best companies in Bedroom furniture shop

Written by the company

Welcome to Strictly Beds and Bunks, the leading manufacturer of solid pine bunk beds in the United Kingdom. With over two decades of experience, we pride ourselves on delivering top-notch, hand-crafted bunk beds that are built to last. Each bed is meticulously designed and manufactured in our UK-based workshop, ensuring the highest standards of quality and durability. At Strictly Beds and Bunks, customer satisfaction is our top priority. We offer a seamless shopping experience, from easy online ordering to prompt delivery and exceptional customer service. Our knowledgeable team is always on hand to provide advice and support, ensuring you find the perfect bed for your home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

All reviews

(1,277)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super solid beds

Super solid beds, I've got two and they've both been good value and great quality. Good customer service too, when a part needed replacing.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, emailed updates with delivery. Delivered with care from friendly driver.
Bunk bed was solid and sturdy. Took half a day to build but my 2 sons were building it 🤦🏼‍♀️ This bunk bed was the best price I found and is really good quality.
I would highly recommend this company for price and quality. Faster delivery than I was told too as the driver was in my area. 👍🏻

31 August 2025
Unprompted review
Rated 5 out of 5 stars

3ft single

We ordered a 3ft single. Really good price. Delivery was prompt and within the time frame given. I especially like that they make the beds themselves, so any potential problems could be easily rectified. However, there were no problems at all. This company will be my first stop when looking for new beds in the future.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a bed

Ordered a bed. Zero communication until the early hours of the morning we were told delivery was due. Tried to change delivery date and was told it couldn’t be changed.
Cancelled the order and am now sat nearly two weeks later still waiting for a refund. I’ve messaged every day on their live chat facility and am being ignored!

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Wrong size of bed was delivered

Wrong size of bed was delivered. Was a special surprise for son's birthday so extremely inconvenient. Booked a day off work to receive new parts and on the day it got rescheduled. Won't use the company again.

18 November 2025
Unprompted review
Rated 3 out of 5 stars

Fast delivery but missing bolts for second order

Quick and fast delivery with up to date tracking of your item. This is the second time I have ordered from strictly beds and bunks.
I can guarantee u won't get enough screws and bolts though on both orders I had vital bolts missing over half on my most recent purchase. They do have a easy and quick way to get your missing items but for it to be so so easy surely they should of realised that something is a miss as it is fairly frustrating putting a item together and finding out over half way through you don't have all the parts needed!!

27 October 2025
Rated 4 out of 5 stars

Standard pine bed

The bed is good. Star removed for delivery day. I wrote one day I was not going to be in over the 12 working days that the bed may have been delivered on. That was the day it was delivered. Had to take a day of leave. When I emailed I was told they couldn’t do a bespoke delivery just for me. I didn’t want bespoke. Just an option over the 12 days.

27 October 2025
Rated 2 out of 5 stars

They look good in the box

They look good in the box which is where they can stay we've had 4 different people try to build them. Impossible the instructions in the manual are so blurry you can't read them, all the screws and bits in the same bag I don't know what a 90mm screw is. Everytime I put one side of the headboard in the other side pops out again.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality
I bought a custom short pine bed
Excellent quality
Extremely reasonably priced
Really decent quality mattress included
Highly recommend Strictly Beds and Bunks

2 October 2025
Unprompted review
Rated 3 out of 5 stars

Good price, wrong instructions, but sturdy and well made.

Good price. Instructions in the box was for a different bed they sell. But eventually found the right ones online. Also paid for quicker delivery, the original delivery date had to be postponed, due to the third party delivery company not being given the bed in time to fulfill it. But bed is built, sturdy and good quality.

26 August 2025
Rated 1 out of 5 stars

Terrible product and after sale customer service. Avoid

Terrible product. The 'orthopaedic' mattress, which I paid extra for, has sagged and compressed and the springs are protruding in other areas after less than 3 months of light use. When I complained to the company seeking a I received an AI generated response refusing a refund and seeking to defend this unjustifiable position. Avoid buying from here!

26 May 2025
Rated 1 out of 5 stars

Item never arrived

Item never arrived, amazon system says lost and amazon people say contact seller for refund. I'm trying and getting nowhere. I have had tonpurchase a similar item from a company who does deliver and already have received the newer purchased item. This one from strictly has not arrived and cannot speak to anybody. Amy

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful made pine bunk beds

Beautiful made pine bunk beds they are well made, very sturdy, I got the natural pine, the price is also very reasonable savings on the price is due to you making up the beds, the instructions are very clear and easy to follow, delivery is also quick and well packaged items,I am delighted with my bunk beds for my guest room highly recommend this site it is easy to follow

30 July 2025
Rated 5 out of 5 stars

Great customer service. Thank you

I received the wrong size bed. Unfortunately I have put it together before realising this! So I have a 190 length bed and a short mattress!!
I have updated my review as the company have done everything that they could have to resolve my issue. I couldn’t wait to send the bed frame back and wait for another and so I was sent a replacement part to resolve my issue at my convenience. Thank you very much for doing this.

28 July 2025

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