Stubble & Co Reviews 728

I love my Stubble & Co backpack and use it daily. I had an issue with a buckle, which broke twice. In the first instance, Stubble & Co quickly arranged for a courier service to fix the buckle. In the second instance, the Stubble & Co team offered a replacement due to repeat issue. As my backpack model was discontinued, the team provided me with a similar product, quickly dispatching a roll-top bag as a replacement. Throughout the experience, the responses were quick, courteous, and thoughtful. Stubble & Co not only makes great products, but also cares about the customer experience and sustainability. I love the brand and am thankful for the great customer service!

Product is well made, fantastic quality. It was really difficult to find a proper 'waterproof' backpack vs just 'water repellent', glad I finally found it with Stubble & Co. Also customer service was quick and helpful. Daphney in particular was great!

Received amazing service from Stubble & Co on my recent order. they handle customer inquiries like a high-touch / high-end luxury brand (Daphney was my rep). Very impressed and will certainly come back for more of their products down the road. Thanks 👍

Chris - The customer service at this company is amazing, I recently ordered a bag but it fell into discount the day after, I reached out to them and on the day they responded back quickly and issued me a partial refund in line with the discount. Their product is amazing and so is the team working behind the scenes!

I love the product, my Stubble bag is excellent and the customer support was fantastic when I needed it.

I've bought two bags and they're both good, later I emailed them to get an invoice and they replied with the invoice the next working day.

***Amended since the refund has now been paid - perhaps the negative review expedited this. My experience was not great…after returning an item it took 11 days and several emails to receive the refund after the item had been sent back. The customer service agent asked me to provide a postage receipt despite using the approved return courier and the tracking showing as returned 10 days prior.

Amazing customer service. Very courteous and prompt communication.

Ordered next day delivery on Tuesday. It’s Friday and there’s no sign of it and nobody can tell me what’s happened. Customer service just say it’s out of their hands and with Evri.

Delievery was on time and the Customizing Support was very helpful!

Great bags, I’ve got two, and these are awesome.

Shipping takes its time (ordered at the end of Christmas, so expected).

Customer service is responsive.

Bags are really functional and work well, sturdy materials and built to last.

Stubble and Co were great - I loved my original bag - XL Holdall, sadly it got damaged as a result of a fault but Stubble and co did not hesitate to offer a replacement. Sadly they not longer do the origianal style of bag but offered me a alternative

Stubbie & Co's customer service is second to none. Truly. I swapped the colour of my bag: it was no issue. The straps on the new bag kept slipping: they replaced it, no questions asked, They're friendly, super responsive, and generally very helpful, The product is great too.

Great satisfaction with the two products I ordered : wash bag and tech bag.
They both are light, smart designed and seem resistant. Colors and materials are qualitative. If it’s the case in the long RUN I may consider buying some luggage later.

I have the 40lt kit bag and I am obsessed with it!! I use it all the time! Customer service is absolutely outstanding!!

The customer service provided was brilliant, Daphne helped me with a backpack issue I was having and the response times were fast.

Very good customer service!
They replaced the backpack because one part had torn, and I was even able to switch to a different model. Very friendly and super quick to respond.

The quality is great and the bag looks even more beautiful than on the pictures. And, the service is also friendly and good.

Fabulous products - I have just bought a second 20l roll top.
Customer service - the best. Daphney completely nailed a return / refund issue; great speedy communication, friendly and made it so simple.

I was given the roll top 20l backpack for Christmas ‘23, and having used it moderately for 3 days commuting to the office, the laptop compartment zip failed in Jan 26 - so effectively 25 months after purchase.

Stubble and co will not repair the item as it is outside the 2 year warranty - frankly I find it pretty appalling that a £120 back pack cannot last two years of easy use, and that the company will not repair it.. saying only that they will give a 30% discount of a new bag.

They have turned a former product advocate into a vocal critic of the product and the brand, and I would advise others to spend their money on other brands with better service (and better product lifespans)