Stubble & Co Reviews 

785
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their smart design, high quality, and practical functionality for various needs. Many people appreciate the thoughtful design, minimalist look, and excellent build quality of the items, often noting their suitability for different weather conditions. Reviewers frequently commend the customer service for being fast, responsive, supportive, and helpful in resolving issues, with some describing it as exceptional and high-touch. However, some people mentioned issues with the delivery service, experiencing delays, lost parcels, or problems with couriers not honoring next-day delivery. A few other people also felt that communication regarding delivery issues was sometimes slow or lacked clear timescales and apologies.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items are beautifully made,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, fast, and... See more

Quality

Consumers consistently praise the exceptional quality of the products, describing them as beautifully made,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and friendly... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really really love the products i get there. They are super smart without beeing less stylish. I had some trouble with my Welcome Code and contacted the support team which immediately helped me o... See more

Rated 5 out of 5 stars

I really like Stubble & Co as a brand and have been consistently impressed with their products. I own the Kit Bag, which has genuinely transformed my work and gym routine, as well as the packing cub... See more

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

I had ordered a bag during their Black Friday sale as a gift for my wife, but had a problem with the initial courier as the delivery somehow didn’t go through. I reached out to the Stubble and Co team... See more


Company details

  1. Bags and luggage shop

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

785 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(785)

335 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The bag is beautifully designed

The bag is beautifully designed, but for the price I expected better quality. In less than a year, it started peeling and the material began to come apart. The design is lovely, but I really thought it would last longer. I bought it in 2023, but I am not allowed to include that date.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Replacement bag

Unfortunately the zip broke on the bag when it was only just out of warranty. Daphney responded to the problem and after a brief conversation, they have agreed to replace the bag. Very happy with this outcome . Quality brand.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied!

Stunning backpack! I got the Everyday Backpack 20L and went on a business trip right after. It is very simple and minimalistic, yet has enough room to store everything! 10/10 would recommend to anyone, and customer support was fantastic as well!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The kit bag that you’ve always wanted is here for you.

I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Had customer service and a situation…

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and really well…

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service a massive help

Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Products & Customer Service

Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.

10 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look