StubHub U.S. and Canada Reviews 

23,729
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 10,300 reviews, reviewers had a great experience with this company. Customers generally find the process of getting tickets to be easy and straightforward, often receiving them quickly. Many appreciate the reasonable prices for tickets, with some noting they found better deals here than on other sites. The overall user experience is frequently described as seamless and user-friendly, making the purchasing process pleasant. However, some people experienced uncertainty and confusion regarding ticket access and delivery, especially when tickets were received very close to the event date. There were also occasional issues with parking passes, including difficulty finding locations or unexpected costs, and some found the service fees to be excessively high.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting quick ticket delivery and an... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site and app user-friendly for... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting reasonable prices for tickets and good... See more

Website

Customers had ambiguous experiences with the website, with some finding it user-friendly and easy to navigate... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

I went through a lot of uncertainty and angst while trying to access my tickets early in the process. However, as the date of the match drew near, I was able to get my tickets and enjoy the game.

Rated 4 out of 5 stars

It is fairly easy to get tickets to an event and I did not seem to have much trouble in doing so. Stubhub was very good communicating with me about my tickets. I did receive a LOT of additional ema... See more

Rated 4 out of 5 stars

I was able to get reasonably priced resale tickets but I will say the process was slightly confusing as I didn't know I'd be getting the tickets via Ticketmaster. Everything worked out fine but it co... See more


Company details

  1. Event ticket seller
  2. Hobby shop

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24k reviews

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4.1

All reviews

(23,729)

10,050 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy app!

Everything went perfect! I didn't have any issues with my tickets and they were ready in the morning the day of the event. I will definitely use stubhub again

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company to trade with

Great company to trade with, tickets delivered before time outlined and they had made the process easy to download and have available for our All Blacks game.

Would gladly use them again for any future events! Thanks team

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I was not able to utilize my parking…

I really enjoyed my tickets and was pleased with the reasonable purchase. I had no problems with receiving my tickets. Everything was a smooth transition. However, I was not able to utilize my parking Pass. I would like a refund please. I had to pay $55 for parking in a parking lot, due to the parking Pass not having a lot number and/or the ramp name and sections. When I transferred the pass to my mobile phone, it only had my license plate and nothing else for verification.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst concert site to exist

Worst concert site to exist. I bought tickets. They didn’t work. Talked to three agents who couldn’t help me at all. We had to buy all new tickets on Ticketmaster while standing in line. I was then promised a refund on my StubHub tickets…a week goes by with nothing. I contact them and they say I can’t get a refund because I never provided a screenshot of the issue. Not once was I ever asked for a screenshot of the issue. Was more of a scam to not have to give me my money back. Secondly, the general admission parking pass we bought was not a real parking place. They sold us parking to a private apartment parking garage so we got towed. Thanks StubHub, we lost $500 over you in one day. Joke of a company. The agent also closed the chat on me when I tried to call out their complete scam.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

My experience was good overall

My experience was good overall. The only thing I didn't really care for was not immediately getting my electronic tickets and not having any idea WHEN I would receive them. It was very unsettling, especially since I was traveling to another state to see the show. That said, everything went smoothly.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical about my ticket …

I was skeptical about my ticket purchased in the fall for summer World Cup game, and I heard stories of people unable to attend the matches, so got worried. But few days before the game, I got the instructions on how to claim ticket, and qr code was showing 3h before the start time, so I am VERY HAPPY with the StubHub!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

The prices here were less than Ticket Master and were better seats! Confidence in buying as you are protected by Stub Hub. Tickets were easy to scan from my phone at the Venue.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchased FIFA tickets

Purchased FIFA tickets through this website and had an amazing World Cup match experience. It was great that the website kept tracking the order until the tickets were successfully delivered.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

StubHub Sucks!

Purchased a parking pass for Ed Sheeran and when we found the lot the parking attendant told us it wasn’t any good. Made us leave. Ended up having to pay $50 to park in another lot. StubHub sucks!

4 July 2026
Unprompted review

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