We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
Company replied
Company details
- #1 of 18 best companies in Water utility company
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41k reviews
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Great advice by Paul Burns ref…
Great advice by Paul Burns ref 14399305. Great visit.
I have been mandatory metered which has caused my bill to double. This is so wrong. I need to use a large amount of water due to a health condition. Please can someone contact me regarding this?
14 September 2026
Unprompted review
Reply from Severn Trent
Emma,
We appreciate your positive feedback regarding your visit. We understand your concerns about your bill doubling due to the mandatory meter installation, especially given your health condition. We want to assure you that we take your situation seriously and are here to help. We will be in touch to discuss this further.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Qamar Zaman,
We appreciate your feedback.
Kind regards,
Phoebe - ST Trustpilot Team
2 fantastic lads attended my property
2 fantastic lads attended my property, and passed work onto the next department!
Charlie allman, & Adam Green
13 September 2026
Unprompted review
Reply from Severn Trent
Andrew Price,
We are delighted to hear about your positive experience with our team members. It's wonderful to know they provided excellent service and efficiently handled your property's needs, passing the work on seamlessly.
Kind regards,
Phoebe - ST Trustpilot Team
Ian smith Luke Lloyd found stop tap…
Ian smith Luke Lloyd found stop tap straight away. 14404338
14 September 2026
Unprompted review
Reply from Severn Trent
Joe,
We're so pleased to hear that our team was able to assist you effectively in locating your stop tap. Thank you for sharing your positive experience with us; we truly appreciate it.
Kind regards,
Phoebe - ST Trustpilot Team
Paul Dennis ref no
Paul Dennis ref no. 14403204
Good service. Explained everything clearly. Very helpful.
14 September 2026
Unprompted review
Reply from Severn Trent
James Flanagan,
We're delighted to hear that you received good service and that everything was explained clearly. Your positive feedback is greatly appreciated, and we're glad our team was very helpful.
Kind regards,
Phoebe - ST Trustpilot Team
Luke T 14399178
Luke T 14399178
very attentitive to his job and customer
14 September 2026
Unprompted review
Reply from Severn Trent
Clive Wilson,
We are so happy to hear that our team was attentive and provided excellent customer service. Thank you for your wonderful feedback and five-star rating!
Kind regards,
Phoebe - ST Trustpilot Team
Reply from Severn Trent
Aashuka Shrestha,
We appreciate your positive feedback and the five-star rating! We are so pleased to hear that you found our service efficient and prompt. Thank you for sharing your experience with us.
Kind regards,
Phoebe - ST Trustpilot Team
Reply from Severn Trent
Raja,
We're delighted to hear you had such a positive experience. Thank you for taking the time to share your feedback; we truly appreciate it.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Hello,
We appreciate you taking the time to share your feedback with us.
Kind regards,
Liv - ST Trustpilot Team
Paul burns
Paul burns
14403172
Happy with visit, very lovely guy
Explained what will happen next :)
14 September 2026
Unprompted review
Reply from Severn Trent
Kayleigh,
We're delighted to hear you had a happy visit and found our team member to be very lovely. We appreciate you mentioning that the next steps were clearly explained. Thank you for your five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Paul Dennis (reference 14402855)
14 September 2026
Unprompted review
Reply from Severn Trent
Amar,
We appreciate your feedback.
Kind regards,
Liv - ST Trustpilot Team
Ref 14399006 Jack S
Ref 14399006 Jack S
Came to hopefully sort out my problems due to not been able to turn off my water supply.
He went above and beyond to help out my situation and manage to solve it. In a way I wished Homeserve did this instead.
14 September 2026
Unprompted review
Reply from Severn Trent
Tracey,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member went above and beyond to help resolve your situation. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Hey Shaheen,
We appreciate your five-star rating. Thank you for sharing your positive experience.
Kind regards,
- ST Trustpilot Team
Reply from Severn Trent
Hey Liam,
We appreciate you taking the time to share your thoughts with us.
Kind regards,
- ST Trustpilot Team
Reply from Severn Trent
Hey Satnam,
We appreciate your feedback and 5 star review!
Kind regards,
- ST Trustpilot Team
Fantastic!!
Reference: 14404913
Fantastic service, came out very swiftly, and a friendly chap.
14 September 2026
Unprompted review
Reply from Severn Trent
Hey,
We are delighted to hear about your positive experience and that our service was swift and friendly. Thank you for your kind words and the five-star rating!
Kind regards,
- ST Trustpilot Team
Abdul hakeemyar and karen shepherd…
Abdul hakeemyar and karen shepherd job14404792
Were extremely helpful and professional - a credit to the company, they could not have been more polite and helpful
14 September 2026
Unprompted review
Reply from Severn Trent
Hey Alan,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleagues were extremely helpful and professional. It's great to know they could not have been more polite and helpful. Thank you for sharing your positive experience.
Kind regards,
- ST Trustpilot Team
Paul dennis ref 60773099 good job
14 September 2026
Unprompted review
Reply from Severn Trent
Hey Martinhall,
We are happy to hear that you had a good experience with us. We appreciate your positive feedback.
Kind regards,
- ST Trustpilot Team
Mo Nuur
Mo Nuur
Ref 14403613
Mo attened site today was very proffessional,and knwlegdeable about the meters.
14 September 2026
Unprompted review
Reply from Severn Trent
Tracy,
We're delighted to hear that our team member was professional and knowledgeable about the meters during their visit. Thank you for your positive feedback and the five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Jamie,
Thank you for taking the time to leave positive feedback and your 5 star review. We appreciate it!
Kind regards,
Liv - ST Trustpilot Team
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